Capital One Savings Accounts

Their website does not allow for electronic submission of forms (as do other institutions), and if you do print a completed form, the info is too small for their employees to read, so you have to repeat it. Repeat an hour of paperwork for something they caused? Nope. Their website and customer service are both bad. I pulled all my funds from the savings account. GOOD BYE FOREVER!

The promotion is a total scam. I did an electronic transfer of $20,000 the day I opened the account and when I logged in to check the status, the scheduled transfer day kept getting pushed back a day or two. You only have ten days for the money to be transferred in order to get the promotion. I only had time to call customer service after the ten days had passed and they guided me through multiple pages on their site to a link to confirm the transfer. How would anyone know to go there? I was never informed on the website when opening the account or entering the transfer, never got an email to do this step. This is how they get people to lose out on the promotion but sign up for accounts. Needless to say, I closed my account.

Tried opening a Saving 360 account with Promo code NEW500. Couldn't get it to work online. Called customer service and they stated that I would have to deposit the money and then call back in 5 months to see if the code would be honored. No Thanks

Watch out for fine print rules for getting bonus. Worst customer service as every time i call, i was told that i will be getting the bonus soon and after 2 months i got email saying that you do not qualify for bonus offer.

We are long-time customers of CO. In the summer of 2019, we sold our home of 13+ years to move our family into a larger home and serve my parents. My father has Parkinson's Disease with Advanced Dementia and my mother has severe arthritis. We encouraged them to shift funds to CO in preparation for our move, so they placed over $240,000 in one of these accounts for the specific purpose of purchasing their half of the home we had placed under contract. At no time were they given any inclination that there would be an issue when it came time to wire these funds which we entrusting CO to manage for them. On the morning of our house closings, 11/8/19, the time came to wire the funds from their account to the law office. It was then that my mother’s wire request was DENIED because her account had not been opened for at least 60 days – a requirement she had NOT been made aware of until the very moment. She and my wife spoke with multiple representatives trying to resolve this, but none were helpful. They were offered neither a solution nor a clear explanation as to why Capital One would place us in such a dire situation. And no one could point them to any WRITTEN information that would inform a customer of this so-called "60-day policy" regarding wire transfers. We even made it clear that we could lose our house over this and no one was moved to help further. In the end, we were forced to delay our closing and pay a $500 early move-in fee. We asked Capital One to reimburse us this $500 fee which would not have been necessary if Capital One had disclosed information properly, and they were unmoved by our request. We are incredibly disappointed by a company whose mission statement is "to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking." I cannot see how INGENUITY was applied here. This was not a SIMPLE process in any way. And to unnecessarily render two families potentially homeless for seven days is INHUMANE. Capital One should be ashamed, but I'm sure they aren't because they are a business MACHINE that does not care about actual people.

Capital one said about 140,000 Social Security numbers and roughly 80,000 bank account numbers of its customers who have secured credit cards were stolen this year.

A supervisor gave me the cyber dept number and advised me to talk to find out if I was one of the victims. I called 844-388-8999, and asked if I was one of the victims that my info was compromised, she said 'I don't have that information.' I then asked what is capital one doing to prevent future scam? She again just said 'I don't have that information.' It is not very assuring to a customer.. she did offer 2 years of protection plan. Maybe that means I was one of the victims?

What I love about capital one 360 is that I get the interest rate of an online bank but I have branches near me in New York where I can deposit cash or checks in the atm if i don't choose to mobile deposit. Also the customer is top of the line!

I banked with WF for years, simply because that was the bank that my parents used and my very first account. Two years ago, I lost my job and started looking for ways to save money. That's when I discovered Capital One and decided to open a Money Market account with them, since a friend referred me and explained that I would get a $100 credit by signing up with her code, in addition to a 2% interest rate. I decided to try it and obtained $180 after the first 30 days of opening the account; $80 as interest, and $100 from my friend's referral code. I can't believe that I had spent so many years banking with institutions that only offered %0.01 for my money! While doing my research, I also saw that other banks advertise a 2% interest rate but when I clicked to find out more information, it was only offered on CD accounts, which means that I would have not been able to touch my money for 9 or 12 months. With Capital One's Money Market, that's not an issue. I can receive a high interest rate while also being able to access that money any time, without paying any penalties. Capital One 360 has helped me obtain more for my money and keep better track of my credit score through its "creditwise" reports. Once I got hired and started working full-time again, I also decided to start using Capital One credit cards. I started with the Quicksilver, and now I have the Savor card. I love how easy it is to pay or transfer money both through my computer and the phone app. I loved Quicksilver because it felt like a very honest card, you get 1.5% cash back on ALL your purchases, period. I didn't have to try to figure out if I was only getting 1% on gas, but 2% on entertainment, or try to figure out which purchase would classify for cash back. I now have the Savor card because I do spend a significant amount of money eating out and on entertainment, and the 4% cash back adds up fairly quickly. I genuinely feel that Capital One 360 has helped me improve my financial life and I prefer this bank over any of the other banks that I have used: higher interest, better and quicker customer service, and easy to use phone app. My only suggestion would be that I wish Capital One offered mortgage options, that way I wouldn't have to look for mortgage lenders through another bank. I highly recommend Capital One and think that you will find the right account and card for your needs. Here's my referral code, in case you decided to try it. I receive $20 for referring you, and you receive $100 for opening a new 360 account (360 Checking, 360 Savings or 360 Money Market), with an initial deposit of $250. Enjoy! https://capital.one/2Xrh0Wx

My parents tried to wire me money and the bank repeatedly refused the transaction. I am guessing its because they don't charge any fees for wires. The wire went through fine in my Chase account.

It's a shame that they try to get people in by saying no fees and stuff and then they deny people promised benefits.

Always liked this bank until I had to deal with their IRA department. They are either totally criminal or totally incompetent or both. They emptied my husband's IRA on August 29th, per our request, but as of today (September 20th) the money has yet to show up at its destination! Repeated attempts to handle wasted a lot of time and patience, netted many excuses but still no money. They supposedly put a stopped payment on the first check and sent another. Either has yet to arrive. Even the US post couldn't possibly have lost two different checks in a row or have taken this long to get something from Minnesota to Florida, for crying out loud. Is someone investing our money on the side for a little extra profit? How can a bank operate this way when all it actually can provide for all the money it makes is trust?