Citibank Mortgage Rates

Worst service by Citibank we applied to refinance our house, everything was going well we were in the last step when I contacted representative (William Diaz)to see if he needed any other information he said our case was cancelled.I contacted Lisa Lee but did nothing for us only said sorry no explanation.Very disappointed worst service ever . One star only because service by Abel Ayala was excellent , unfortunately he couldn’t work on our case no more.

I had never banked with Citibank until I got married. My husband was a loyal customer for many years so he recommended we seek their help for our mortgage loan. They were fairly helpful with the application process but my one complaint is that the paperwork seemed a little rushed through. As a result (in my opinion), some errors had to be corrected after the fact. They weren't major errors (very minor) so I wasn't too dissatisfied. Other than that incident, we've been pretty happy with our loan.

I've only needed to call them a couple of times for further assistance (over the last few years) and each time I received satisfactory customer service. I will say though, unless you have multiple products with this bank (like savings, CD, loan, etc) their checking account fees can be really high! Thankfully, because of my husband's relationship with them (and our loan) we have been able to pretty much avoid these fees. I recommend going in and speaking to a representative to find the best option for you as opposed to just going online (because they can usually recommend ways to avoid high fees if you plan on keeping a lower balance).

Citibank has been wonderful to myself and my family who also banks there with a mortgage. Though I find their interest rate to be a little bit higher than my other bank, they did come though when I needed them during my refinancing. The whole process was simple and because my information was already on file, they did everything over the phone. The only thing I had to do was go in and sign the papers after work and make sure everything was correct. A real time saver! The service I've found to be super friendly and helpful, and I feel like most of the employees are close acquaintances of mine. They smile and laugh often and like to talk. The application process is relatively simple and I've, so far, never had a problem with them. While I recommend looking around for lower interest rates, I do recommend choosing them for other services because of their optimistic, cheerful attitude and their great way of explaining things in details.