Wells Fargo Mortgage Rates

They cost too much. Customer service sucks. Some contract details hidden in fine print within the original mortgage documents. Cosst too high to refi

Horrible HORRIBLE! I’d give negative five stars. They do not communicate. They hold up the loan for things THEY failed to do, and request the same document over and over. Be prepared to call every single day because they will never call you to tell you there is a holdup. They only do that if you call them first, and then you wait usually 1-2 weeks for a return call. They do not put all the documents they want in your portal, and then will use an excuse they are waiting on a supposed non-received document. Keep all your proof, they will continually ask for the same things, They will continue to tell you it’s not there. If you tell them you are going to another lender, they say, “we have everything we need, it will go through shortly”. So you wait about a month, then call to see what’s the holdup. Rinse and repeat...They do not care about resolving the issues at all. It’s all blamed on mystery departments that you have no access to, and the people you have access to give wrong information. Repeatedly. Even the managers.

All's good with Wells Fargo. They take my payments out 1/2 in the beginning of the month and then other 1/2 around the 3rd week of the month. When COVID had work minimizing my hours they were able to suspend my payments. That all worked great for me!

I am so disappointed in the experience I had with Wells Fargo. I have never been late and I even pay early on my monthly mortgage. I wanted to pay ahead on my monthly mortgage. I called to MAKE sure that if I pay ahead that it would apply to my monthly payment if I made advanced payments. The mortgage specialist on the phone indicated to me that it would automatically apply to my monthly payments unless otherwise specified. (This call by the way was on my phone bill and even though they claim they record all calls, they claimed they could not locate this call. Another person working for Wells Fargo found my phone call and the investigator would not listen to it and continued to claim that they had no record of it.) I made a payment ahead of time and they applied it to principal which is exactly why I called to make sure that it wouldn't do. I found this out later when I logged into my account. I saw that I had late fees and I was behind on payments because they applied my payment to principal. When I called to ask for them to apply my payment correctly, they denied me stating that the time frame allowable to make the change had expired. When I asked to speak with a supervisor they stated there was no one else to talk to. I demanded to speak with corporate and they finally transferred me to a compliance officer. She didn't do much at all and took days to just deny me. Apparently, they record all calls and even though I gave them the exact date and time of the phone call I made in the beginning, they conveniently denied having any record of my call even though It was clear on my phone bill record. I am a responsible person and have never had any issues. For them to treat me like this is absolutely disgusting. Wells Fargo forced me to pay an EXTRA monthly payment as a result of their error and was completely unwilling to be accountable for their actions. I am now refinancing with another company. Never again will I ever go through this institution again.

I had a mortgage with them before. I also have 3 saving accounts, 2 credit cards and 1 checking account. I also have had several car loans from them and a personal loan. Never a late payment. I was declined for a refinance loan today because according to them working at the same place for over a decade wasn't enough. They also claimed a combined income of over 100K a year (mortgage would be for a 270K home) was not enough income. They also stated they weren't sure I was dependable....again I've NEVER had a late payment if over 15 years. I have everything on autopay. They didn't even speak to me. They sent me a letter and then disappeared. The company clearly only cares about numbers. I'll be closing all my accounts with them and going elsewhere.