Wells Fargo Mortgage Rates

We had our mortgage with Wells Fargo for 13 years out of a 30-year loan and never encountered an issue during that time. However, we've experienced a problem now that they've sold our loan to 'Mr. Cooper'. There was no warning or explanation, though they assured us it was not due to any fault of our own. They informed us that Mr. Cooper is a reputable and well-known lender. This was the first I had ever heard of them, and upon researching, the reviews are not favorable. I was hoping to refinance our second home with Wells Fargo due to a previously excellent experience, but not anymore. I am highly disappointed, despite past practices of mortgage lenders selling off loans.

Avoid Wells Fargo if you value modern banking standards and customer support!

Avoid Wells Fargo at all costs!

Despite living in 2025, Wells Fargo continues to operate with policies that feel decades behind the rest of the financial industry. I was recently locked out of my online mortgage account due to a password mismatch—caused by Google Password Manager autofilling an outdated credential. A simple mistake, easily resolved with most institutions. But not here.

After attempting a password reset, I was informed my account had been suspended and that I needed to call their toll-free support line. While inconvenient, I understand the importance of account security and complied. Unfortunately, once connected, I was told my account could not be reinstated unless I either:

• Drove 95 miles to the nearest branch to present my ID in person.
OR
• Mailed a certified copy of my driver's license and a signed letter requesting reinstatement.

This is not only inefficient—it's unacceptable. I have two-factor authentication enabled, three security questions on file, and could easily verify my identity by confirming loan details and the last four digits of my SSN. Yet none of these options were considered sufficient.

To put this in perspective: within the past two weeks, I have successfully completed a legal name change with the following institutions—entirely electronically and without ever stepping foot in a branch or mailing physical documents:

• American Express (notable for their rigorous security protocols)
• CapitalOne
• Chase
• United Healthcare
• Optum Health
• Venmo
• PayPal
• CashApp
• T. Rowe Price
• Empower
• Fidelity Investments

Wells Fargo stands alone in its refusal to adopt secure, modern identity verification practices.

This experience is not isolated. Their management of escrow accounts has consistently resulted in year-over-year shortages, requiring me to manually contribute additional funds monthly to avoid a surprise $1,400 bill in December. No other lender I’ve worked with has required this level of micromanagement.

If I have the opportunity to refinance or purchase a new home in the future, I will gladly accept a higher interest rate to avoid using Wells Fargo. The inefficiencies, outdated policies, and lack of customer-centric solutions make even basic banking tasks unnecessarily difficult.

If you have a choice—and most of us do—choose a bank that respects your time, identity, and modern security standards.

Please avoid this financial institution. Very bad customer service! All they care about is profits, not the customer. I had a mortgage with them for 12 years and never been late. When I asked for the payoff amount, they treated me terribly. I will not do business with them ever again!

I have carried a mortgage with Wells Fargo for many years without any problems. Wells Fargo is a good/trustworthy bank to deal with. I will continue to do business with Wells Fargo in the future.

I'd give it negative five stars if I could. I've had nothing but problems with these people. They have put my money in escrow for no reason. Now my house is in active foreclosure. They are a scam, and people need to sue this company. They are horrific.

My position was eliminated on December 5, 2023, and I've had an excruciatingly hard time finding work around the holidays, especially since I have a male-dominated position in a male-dominated industry. I called to request a payment holiday (deferred payment) for February 2024 and was told I don't qualify! Is unemployment not a built-in qualification??? To my auto lender it is; however, to Wells Fargo, it ISN'T! Then, the representative went on to explain the forbearance program, further advising that if the payments are deferred or reduced, the full payment, totaling three months, would be due after the grace period was up. She also couldn't tell me if my credit, which is very important to me, would be negatively affected. Let me close by adding that I've never requested anything from Wells Fargo and have been a customer for over 10 years, and this is a shameful response to my very concerning financial position.

If I could give this bank zero stars, I would. After working with this bank and providing them with all they needed, and repeatedly sharing the same information in a timely manner, they are still going to foreclose on us. They claim we were three hours late delivering the documents to them when they were faxed by Wells Fargo to this person at Wells Fargo. We have never had problems paying our loan, and this one time they are eager to foreclose because we owe very little on a house worth so much more. They see money and are not concerned about the people this is affecting.

Still shady. My automatic payment was somehow stopped and they "had the wrong phone number on file," even though I received other text notifications from them. Late charges and a huge impact on my credit report for a missing payment. Purging the board after they were busted for creating fake account does not appear to have changed the culture. Seems they are generalízate fees through shady means.

Wells Fargo is more expensive then other lenders however I love their servicing. I'm happy my loan got sold to WF. If I did go through them though I know they a really easy to use online application and their mortgage officers are GREAT.

Best Bank to do business with, they are very patient and work with their clients. Always there when you need information and keep you updated on changes.