SECU

I agree, they are the worst! Managers and Tellers are untrustworthy or thieves! I have talked to two different managers from the Linthicum, MD credit union regarding them cashing a stolen check that was written to my supplier for $494.99. But they gave someone who signed it (N Davis, nothing close to who I wrote it out to) $4,940.99 even though it was spelled out: Four Hundred Ninety-Four Dollars and 99 cents. N. Davis or someone from this location added a zero which overdrew my account. We are in September 2025 now, and this was reported at the beginning of June 2025. It still hasn't been resolved, and I still have not heard back from Angela or Zach, the Managers I contacted. Be careful with these people. They are either untrustworthy or they should not be handling money or transactions because they are incompetent.

Has gotten worse and worse when they choose to extract insufficient funds fees. I've been with them for ten years. It's time to move on to a new bank/credit union.

OMG! They are the worst. I've been with them for 10 years, and they charged me a $30 fee for a declined charge and won't refund it, which is insane. Don't waste your time with them; they don't care.

Over the past years, money has been missing from my account. I keep records of every purchase. I had to make several phone calls to SECU about this issue, but it wasn't resolved. I just took it as a loss.

SECU removed autopay from my account without my knowledge. This was directly responsible for the only late payment on any of my accounts on my credit report. I only discovered the late payment thru an alert from a credit reporting agency. Secu made no effort to contact me about this issue. I contacted Secu immediately to correct the problem. They claimed no responsibility for their actions.

Do not use SECU; they cancel your membership without notification until you try to use online banking, and you see all your accounts are gone. No one could tell me why. My spouse and I are not aware of any reason. I was told the account was canceled, and they will mail a letter this week with the reason. My payroll was refused, and now I have to wait 7 days for my employer to receive the rejected money and reroute it to another bank. In the meantime, we don't have any access to our money. SECU gets a 1 star because Linda in customer service was at least respectful. Although, when I asked why they could not notify first, she said that is not how it works. I am appalled after being a member for years that they do this to their members.

Do not use this bank! I have spent my whole day trying to pay my bill. They are not allowed to take money over the phone. Can you believe it? They would not give me my member number either. I tried to pay online as they suggested, and it still would not accept my payment. Why are they in business? I spoke to eight people already today, and now I am waiting again to speak to another person.

I have had more mistakes and poor management services than the other seven banks where I have large deposits. The management and other office services, especially their avoidance of customers when there's an issue, have been consistently disappointing. I've tried several different SECU locations and encountered the same results.

My father is elderly and has over $7,000 in fraudulent charges on his credit card. I called to dispute the charges, and now, after 5 months, there is still no resolution. They continue to try to charge him interest and require him to make monthly payments. They have reported him as late, even though they assured me they would not do so while the investigation was underway. I investigated the charges myself and in less than 20 minutes, I found out it was a known scam. Brianna, who was a supervisor in card services, said they couldn't handle it because it was charged during a system transition. She transferred me to Ambrosia in member services, who then said she couldn't assist me with any issues from 2023. My elderly disabled father and I are now required to visit the credit union in person for help. I'm planning to sue and close all of his accounts. I have spent over 12 hours on phone calls each month.

So my brother had a CD with SECU, and he unfortunately passed away last month. Dealing with SECU on estate issues has been incredibly painful. After an hour on the phone with them today, I was informed that it could take up to 40 days for SECU to release the funds. I don't understand why this is taking so long, and their customer support is atrocious. I will be closing my own account with them once this is done.

SECU changed over Credit Card payment systems in August/September; however, they cancelled all Auto-pays on every single credit card in doing so. Their solution was to send letters in the mail to make you aware -- but they do 0 sanity checks to ensure the addresses are correct. As a result, I now have delinquency on an account they refuse to modify because "they followed their protocols". 20 hours on the phone with card services/member services and the ineptitude was quite staggering. I had a member of card services literally tell me to call the number for card services to get someone that could help me....and SECU continues to do nothing. DO NOT USE THIS BANK.

Received an email from SECU about needing to get a payoff quote for my Home Equity after paying down the principal. The email stated that I had to call customer service to get that payoff amount. After waiting on hold, the representative told me I had to use the website to request that. SECU's account management site is minimalistic and very user-unfriendly. It turns out you need to go to the main SECU MD website and search through the extensive list of forms to find the correct one. That ends up going to a group somewhere, and you need to wait for the payoff quote. So, SECU continues to get interest accrued while I wait. With today's technology, these quotes should be nearly automated without requiring much, if any, human intervention. SECU overall is mediocre at best.

Love this card . i had a heart attack and didn’t get paid so this card came in handy for me during this difficult time i had to pay bill , by food pay for doctors appointments so glad i had it .

Secu has the worst employees,and it's ran horrible..I'm tired I'm changing my account and bank as soon as possible they don't have direct deposit a day early I'm moving my money back to navy federal ...they speak to you as your getting on there nerves when you were promised deals when you signed up with them...if I could give them 0 stars I would..

SECU new card services is the worse!!! I called and requested a call back and upon receiving the call it stated it was a spam call, took a chance in answering and it didn’t say SECU it said “This is” and followed by press 1 or 2. Got a gentlemen from card services, ask to fully identify hisself before discussing any personal business in ref to my acct. he did but couldn’t assist me at all, so told me to call the 800-879-7328 number. Totally speechless. Called back at the numbers listed on the invoice and was placed on hold for a 1/2 hr, so I hung up!! This is ridiculous.