SECU

I travel a lot internationally. This card has a very annoying habit of declining charges while abroad. I have a 4 figure limit on this card. Once tried to purchase a pair or 3 euro gloves from a street vendor in Paris during the dead of winter because she left her gloves in the US. The 3 euro charge was declined even though I had near zero balance. How embarrassing! This card stays stateside in the US!

I applied for a secured shared loan based off of funds in my savings account and was denied. Same as with a secured card. I was trying to build a relationship with them but clearly they were not interested. Yet both the loan and secured card applications resulted in hard inquiries. Even though the funds were available in my account. And they don't reconsider.

Horrible!!!! 1st time homebuyers process was horrible. Lack of communication. Rescheduled closing date w/o even advising the seller or the buyer. Waiting for over 30mins at a location to meet for settlement/closing. When called to see what was the hold up. Was told the date has been rescheduled. No one communicated that with the buyer or the seller. Doesn’t even deserve ONE star.

Still on phone after 30 minutes working with CS Rep (very capable) who has to go between me and RE department to get answers. Cannot speak with RE department directly even though they are planning to pay my taxes late. They told her that AA County has given an extension for "you guys". UH NO! Checked the website--"taxes become delinquent on October 1". Have both my mortgage and business account here. Will def be moving business account and hopefully refinancing with a capable organization. Unprofessional. Very Poor Service.

Customer service was very poor. It took forever to have emails, texts or phone calls returned. Being short staffed was always the excuse. I had been a SECU member for many years and have not experienced such poor service prior to this. Very disappointing.

Have been a member for 8 years, in the past 2 years their service has become less and less satisfactory. In the past year it has become increasingly more difficult to find a reason to stay with them. I have been on hold for over an hour now to inquire if the company refunded my monies as they said or if I need to dispute a credit card charge or how to go about getting a refund from a company for an item they did not provide after being paid with the secu visa card. This credit union seems to be using Covid -19 as an excuse to cover up their ineptness. Covid 19 has absolutely nothing to do with a telephone conversation. No sweat I have already started to deal with another bank that does actually have customer service and wants to talk to them.

STAY AWAY!!!
This bank is worse than the government and will find a way to screw everything up... from constantly malfunctioning ATMs to account errors. Good luck waiting on the phone for hours trying to talk to a rep.
I WARNED YOU!!!

Horrible customer service and charged fees after account as paid off. Have contacted them and they have not fixed the problem Do not use.

Enjoy the flexibility & up to date availability of this platform.
Need to include more financial offers for customers to consider.