SECU

Stay away from this credit union. Dont waste your time. They are the worst in the nation. They dont allow google reviews no wonder why. They are very disorganized lack of leadership with poor customer service. Very bias & the negative list goes on.

Believe the reviews, STAY AWAY. Day before the closing on our HELOC they notify us that they made a communication error we will be paying closing cost even though we have written documentation of multiple loan processors telling us different. No one responds to phone calls, you get the run around that "managers" are looking at it. No one calls back. I gave 1 star because their rate was unbeatable, but if it wasn't down to the wire for us, we'd have walked away and paid the 1% higher to deal with a more professional bank. English is a third language here even to Americans. unbelievable.

I been with secure for 5 years,never missed a payment, yet I can't get a refinance for a 100 bucks less of my payment which is 574 a month,I like the fact that they finance my truck,but its all about money,not people

I deal with a lot of banks and credit unions - I have to say SECU MD is bottom of the barrel quality when it comes to customer service. It’s really hard to reach someone, they call you but don’t leave a message, very unorganized - different reps tells you different things, online app is full of bugs and pretty much useless.

My mortgage was in Maryland and the lending officer Valerie was incredible! Thanks for the great service. I did have a bad experience with one guy helping me with a problem with my checking account.

I have good credit but still cant get approved for a mortgage or car loan through them. They seem very picky. They are very vague when you ask them about credit requirements but very quick to deny you.

I have been banking with SECU for over 15 years, both checking and saving accounts, for the simple reason that credit unions have a good reputation, I never questioned them. Well, now that I am buying a home and naturally went to my trusted bank for the loan, I not only have to switch to another lender after 3 weeks of them not being able to find an appraiser, but will also take my banking business elsewhere. If you are buying a home, DO NOT USE THEM. It has been a nightmare. If you need a bank account, don't use them, they offer no advantage, and with their ratings going down the drain, they have no appeal whatsoever. They use 3rd-party shops to order their appraisals, they do not check on the process when there is an issue, they are non-communicative, when you finally get to speak with your loan officer or processor, they are on the defensive and do not care at all if you tell them you will have to go with another lender, they simply DO NOT CARE. If you insist, they will completely GHOST you! Quite unbelievable for a supposedly reputable credit union, but look at the many reviews stating the same thing, they simply are incompetent, have terrible customer service skills, are more worried about taking their vacation time than caring to have someone manage your loan while they are gone, and will let you know that too "I was off" like a week later, while you are in a time crunch to close. They will absolutely make your home purchase fail or to the least be very seriously delayed. In this market, your sellers will pull out of the contract and you will have lost your home. I will personally file a complaint with the Better Business Bureau, this is simply unacceptable.

Unfroze my credit for them to check prior to trying to acquire a mortgage since the interest rates were so low. They never checked my credit at all the entire time it was unfrozen so I just ended up paying cash for the house since time was of the essence.

I travel a lot internationally. This card has a very annoying habit of declining charges while abroad. I have a 4 figure limit on this card. Once tried to purchase a pair or 3 euro gloves from a street vendor in Paris during the dead of winter because she left her gloves in the US. The 3 euro charge was declined even though I had near zero balance. How embarrassing! This card stays stateside in the US!