PayPal is the faster, safer way to pay and get paid online. The service allows people to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. With 110 million active accounts in 190 markets and 25 currencies around the world, PayPal... show more
PayPal Reviews
5
47%
4
10%
3
6%
2
6%
1
31%
3.4
191 reviews
191 reviews
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PayPal
therealmzalexander @therealmzalexander
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2 Star Rating
I ordered a master welder gun from this company and they sent me a soldering iron. I complained to PayPal, but they denied my complaint. I asked for an appeal, and it has been months of dragging on, as I am still in appeal. The company sent me an email stating that this was for doing small micro welding of electrical repairs. So, I sent the screenshots of my receipt showing heavy metals being welded at the top with a welding gun, which was part of the commercial that they had. Yet, they sent me a soldering iron. You cannot weld anything with a soldering iron. Soldering and welding are two different skills. Welding is high arc heat that fuses two metals together, which is what I need. I am not trying to repair electrical equipment and solder wires. That's not what was shown in the commercial or in the ad, nor what's shown on top of my receipt. I don't understand the confusion PayPal is having, unless they're implicated in this.
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PayPal
Deb Patrick @dabs303
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1 Star Rating
Your credit card companies offer much better service. I left PayPal after a few years in the early 2000's. I stayed away until a friend convinced me that it had improved, so I went back and signed up for a new account. My second purchase was an item that I didn't want upon receipt. The reason doesn't matter; it had a 100% money-back guarantee with a $5 restocking fee and the buyer paying for return shipping.
I contacted the company, they counter-offered with 20% back, I said no thank you, and then they counter-offered 30% and stated it was the 'final offer.' I could accept or proceed with the return. I chose to return. The response said the claim was closed, asking "how did we do?" The link was broken, I couldn't log in. So, I contacted PayPal and filed a claim. I explained that the reason for the return was irrelevant and included copies of my receipt, their website, and their money-back guarantee policy. I uploaded everything they requested.
PayPal closed my claim, stating "I got what was described on their site." No, I did not get the money-back guarantee they promised on the website and in the email. PayPal stated I could appeal by a specific date. I went onto the website the day before the deadline to appeal. They asked for all the information again, so I decided to prepare the documents to upload in the morning. The next morning it was too late. Why say I have until the 24th to appeal when it ends on the 23rd?
I contacted customer service to start over. After a week of back and forth, they stated the 'resolution center' claim was denied for the same reason I stated in my initial email. It was extremely frustrating. I went to close my PayPal account and received an email saying "they are committed to blah blah blah, how can we help?" I asked for the corporate address, and it replied "I'm still learning" and didn’t have the information. I rephrased the question, received the same response. I then typed in, "Google is smarter than you, and so is my dog." It responded, "For what purpose would you like the CEO's mailing address?" It turned out it did understand me after all.
I closed my account, never to return, and I'm closing my eBay account too. It cost me $84 to learn that they don't care. To them, we are all just a grain of sand on the beach.
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PayPal
Mei Xu @ddmmds
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1 Star Rating
Simply disappointing. When I used my credit cards to pay directly and disputed charges, the credit companies supported me. PayPal did nothing. I never understood what the benefits were of using PayPal versus using credit cards directly. Now I'm thinking they're indeed even worse than using credit cards.
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PayPal
tom capehart @wd4lwq
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1 Star Rating
I have been using PayPal to assist my girlfriend in another state.
The last several transactions I sent have been taken from my debit card and they are shown on her end as 'refunded.'
However, I have not received the money back.
At present, there is about $250 stuck somewhere in PayPal's system.
They told her when it happened that it would be refunded to my card in 7 days, but it has not appeared.
It is going on two weeks now, and their current story is that it could take up to 30 days to return.
They received the money immediately from my card, and there have been no issues with fraud, so there is no reason for them to hold my money.
Their latest claim is that 'it could take up to 30 days,' which I am guessing refers to 'business days,' meaning 6 calendar weeks.
This is the last time I will be using PayPal to send money.
Do not use PayPal for sending money, either for goods and services or to friends and family - they will hold your money and give you the runaround about getting it to its destination or refunding it.
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PayPal
marydean200 @marydean200
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1 Star Rating
Opened my account in 2016. Loved it; it was as easy as pie. Eight months ago, I stopped using my card. Up to four days to receive the money that was sent to me. Well, today I decided to try it again. Two transactions with money sent showed as "pending unclaimed money." It took over three hours to finally show funds in my account. Decided to go to the ATM, money declined twice, then swiped my card at the register and it was approved. This card is filled with too many issues. Goodbye, closing my account.
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PayPal
Jessica Lieb @jessiikah19
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1 Star Rating
I wrote at least three bad reviews just now. They weren't posted, so I'm going to write on every website about PayPal! They prevent me from deleting my account; they don't tell me why. They tell me to go on a computer, which I don't have, and I haven't had one in over ten years! I want answers! My information is on PayPal, and I have a right to know why I can't delete my account!
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PayPal
Eric Schueler @erschuele
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2 Star Rating
Verified Customer
Three percent cash back is decent, but 30 percent interest is unacceptable. I am going to close this account since it is also hurting my overall account age.
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Product: PayPal Credit Cards
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PayPal
ajr_507 @ajr_507
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1 Star Rating
I have used PayPal for years and always trusted it for secure transactions—until now. On February 17, 2025, I purchased merchandise from a candle company, PARADISE SUPPLY, in Paradise, PA, expecting it to ship within 3–5 days, as stated on their website.
After weeks with no updates and no response to multiple emails, I contacted PayPal for help. They reached out to the vendor and later informed me that my order would arrive on March 25, 2025. So, I waited.
The 25th came and went—no package. When I followed up with PayPal, expecting a refund, I was shocked to learn that my case had already been closed in favor of the vendor on March 22—three days before the supposed delivery date! The PayPal agent told me nothing could be done.
PayPal then suggested I contact my bank, Chase, but Chase informed me that because I paid via PayPal ACH transfer, I had no recourse for a refund—they only cover transactions made directly with a debit card.
So now, I have no merchandise, no refund, and no support from either PayPal or my bank. What's the point of using PayPal if they don't protect buyers? I will think twice before ever using PayPal again.
Customer service is truly a thing of the past. Buyer beware.
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PayPal
Robert Lorick @robertl_614
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5 Star Rating
Verified Customer
Excellent card, earn 3x in reward cash back. Love to check out with my PayPal credit card so I can keep piling up my rewards. Great credit card limit increases by keeping your card payments on time.
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Product: PayPal Credit Cards
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PayPal
Heather Collins @hrsmothers
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1 Star Rating
Verified Customer
Every time I pay the balance off, they decrease my credit limit. When I call and ask why, they tell me they reviewed my account and, based on my past balances, they decreased the limit based on my creditworthiness. How is never being late and paying the balance off indicative of bad creditworthiness?
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Product: PayPal Credit Cards
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David Lewis @dllmobile502
I just had the same exact issue. Apparently we are just unworthy. That is all I could get out the explanation they were scrambling on the phone to try to give. I will not be using this card anymore or any of PayPal's other services. I will encourage every person I know to boycott anything PayPal.
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PayPal
Darby McDuff @dmcduff04
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5 Star Rating
Verified Customer
I got this card to rebuild my credit. I have made major improvements thanks to this card and to PayPal for giving me the opportunity. I highly recommend PayPal across the board for any of your payment needs; their customer service is hands-down the best out there!
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Product: PayPal Credit Cards
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David Lewis @dllmobile502
Glad they were able to help you. They reduced my credit limit for making on-time payments and paying more that the minimum payment. PayPal is trash.
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PayPal
james wells @jamesw_956
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1 Star Rating
Been with them for several years, never late. Yesterday they reduced my limit by $5,000.00. Will pay them off and cancel. I use this in my business, so this is really problematic.
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David Lewis @dllmobile502
I just had the same issue. They pretty much told me that I was unworthy when I call for an explanation. I am doing the same thing you are. I will pay this card off and never use any of PayPal's services ever again. They are absolute TRASH!
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PayPal
imagebird @imagebird
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1 Star Rating
I've been using PayPal for automatic payments for apps needed for my business. I chose PayPal because they are reputed to be excellent at dealing with scams and hacks, but they are not. I have two subscriptions with a company that total about $80 per month. Yesterday, I received a notification that a payment of $420 was made to that company. I have never made a purchase that would necessitate such a sum being withdrawn at once. Since payments have been going through PayPal for this company, PayPal automatically decided that all transactions with the company are "authorized". Customer service is as useless as they have done nothing but deny my claims, regardless of the amount of proof I provide. The email address PayPal provided for me to contact the company to which they sent the money is not valid according to that company. There is no record with that company of me owing or having paid that money. The money went somewhere, but no one can tell me where.
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PayPal
dentalworx @dentalworx
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1 Star Rating
PayPal's Disgraceful Treatment of Merchants: A Nightmare for Businesses
PayPal is notorious for holding funds hostage under the pretext of "protecting purchasers," but let's call it what it is: an abuse of power. They arbitrarily decide when and how you can access your own money, leaving businesses stranded and cash-strapped. Running a business becomes impossible when PayPal plays gatekeeper, releasing funds at a snail's pace only when it suits them.
Their so-called customer service? A complete joke. You're bounced around from one clueless representative to another in an endless loop that never resolves anything. They dodge complaints as if it were an Olympic sport—no proper ticketing system, no direct email, and no phone number to escalate issues. Instead, you're left navigating through a maze of useless links that lead to nowhere.
My advice: ditch PayPal. They treat merchants with complete disregard and unethical behavior that can cripple your business. If you want to save yourself from the nightmare that is PayPal, remove them as a payment option now. Save yourself the frustration, and take your business elsewhere.
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PayPal
Fontella Bryant @bryantfontella
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1 Star Rating
I was stuck with several chargebacks from the same person. I provided more than proof the individual was being totally untruthful. They froze my account and sent me to collections. This has caused me a lot of problems. I wasn't reimbursed a dime.
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Review PayPal
PayPal Q&A(21 questions)
Get answers to your questions about PayPal below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
To reverse a PayPal payment, click the History link on your account's dashboard. Find the payment you want to reverse, and click the Cancel link next to the transaction. You will be redirected to a confirmation screen. Click Cancel to confirm the reversal fo your payment.
Note that you can only reverse payments that have been unclaimed.
PayPal does not currently offer any business credit cards, as the PayPal Business Credit Card has been discontinued and is no longer available to new applicants. However, you can still link any major credit card — including business credit cards from other issuers — to your PayPal account for payments and purchases.
To receive a direct deposit on your PayPal account, log in and go to "Settings", once there follow these steps:
Click 'View your Direct Deposit info'.
Click 'Find your employer'.
Search for your payer (your employer, government agency, or payroll provider). If you can't find who pays you, copy your Direct Deposit numbers and give them to your Payer.
Follow the instructions to confirm your identity and enter your Direct...
PayPal's check deposit limit is $5,000 per day and $15,000 per month. This means you can deposit multiple checks within these limits, as long as the total amount for a single day doesn't exceed $5,000 and the total amount for a month doesn't surpass $15,000.
Keep in mind that these limits are subject to change and may vary based on your PayPal account status and history. For the most up-to-date information, contact PayPal customer...
You cannot transfer money from a prepaid card to PayPal. You can only link the prepaid card to your PayPal account, and use it to make payments. PayPal accepts any prepaid card that has a Visa, American Express, MasterCard or Discover logo. However, prepaid cards can not be used for automatic recurring payments.
You can send money to PayPal with a credit card, without a PayPal account by paying an invoice or money request that was sent to you. When you receive the invoice or money request, you'll have the option to click “Pay as Guest” to skip signing in. Otherwise, you'll need to create a PayPal account, sign in, and then send money from your linked credit card.
You cannot transfer funds from PayPal to Cash App. All you could do is transfer money from your PayPal account to a bank account, and from there to Cash App. Transferring money directly from your PayPal account to your Cash App wallet is not possible at this time.
Yes, PayPal accepts credit cards as a payment method. Whether you're using PayPal for a purchase on a merchant's website, or simply sending money to a friend, you should be able to use your linked credit card to complete the process.
How PayPal Works With Credit Cards
Making a Purchase Using PayPal: When shopping online, you can choose PayPal as your payment method and, if a credit card is linked to your account,...
Unfortunately, you cannot overdraft your PayPal Business debit card. If you attempt to make a purchase or withdraw more money than you have in your PayPal account, the transaction will be declined. PayPal does not offer an overdraft service for its debit cards.
If you need to make a purchase that exceeds your available balance, you have a few options. You can easily add more funds to your PayPal account through a bank transfer,...
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