A+ Federal Credit Union

They blocked my transaction despite sufficient funds and have been unable to help for the WHOLE DAY despite multiple attempts by the card services department m. I've been on hold for an hour from their main customer service. DO NOT BANK WITH THESE INCOMPETENT CLOWNS. I’ve been with them for years and I have no one but myself to blame I should have moved LONG ago. This is completely egregious. I have STILL not been made whole. Closing my account tomorrow. This is what you can expect as a “valued member” of APlusFCU

Worst customer service I've ever experienced with a mortgage company. Lack of professionalism, completely dropped the ball on writing a letter CORRECTLY tot the State of Texas, when very specifically given instructions on the way to do so. Did not answer or respond to the State of Texas in regard to the incorrect letter written which COULD HAVE corrected the issue. This lack of professionalism and interest in solving the problem for their customer (me) is currently costing the homebuyer and me (the seller) thousands of dollars by dragging the process on and on and on...and it's still not resolved.

They do not care about their customers. I had a personal checking, and two business accounts with them. Canceled all three after a year. Save yourself time and money and do not bank here.

The worst customer service and policies. You would think that especially during these tough times they would be more forgiving and understanding. Shame on them for penalizing people who are hurting financially during the pandemic.

This has been a great credit union to bank with. Very simple, never had to go in person, the dealership applied on my behalf. I would use them again.

I look forward to this every year, it comes right at the holiday season EVERY year...PERFECT FOR XMAS, Thxs , A+ Federal Credit Union

One of the easiest loan processes I've ever had. Also got me the lowest rate and loan term for my loan. Tons of perks that I didn't have with my previous finance company.

TERRIBLE CUSTOMER SERVICE!!!!!!!!!! They are extremely rude and unhelpful. They charged my account AFTER I paid everything in full and didnt even tell me! Made my credit go down and they will not do anything to help. Horrible company

TERRIBLE customer service and response!!! Go someplace else. Consistently long wait times on the phone and drive through services are SLOW!!!!

What a nightmare to deal with. I had a term sheet for a business loan I loved - but after more than 4 months of applications and information, the board approved the loan with major changes from the term sheet because suddenly they felt they were too generous. Folks, don't waste your time dealing with their business loan department - they will pull a huge "bait and switch" after wasting months of your time.