Advia Credit Union

On Saturday March 28th I stopped by Advia CU (West main in Kalamazoo) to check on some current CD's and ended up adding even more. The reason was a lad named Ethan. He was nothing short of exceptional. He was especially well informed about CD options, most capable of implementing our plan, but also displayed some very helpful creativity. Arguably his most conspicuous attribute was his patience with people. He has likely achieved a new level of geriatric certification as a byproduct of our conversation. Please do whatever it takes to retain his talents. Jon Streeter

Service is OK, but the benefits of early deposits and the denial of loan applications are terrible. My monthly deposits are held up for days, as if I'm waiting for the mail to be delivered. The send out medical insurance application as if I need health insurance.

The Advia team is like a banking family. They are personal, professional, and polite. The branch on Q Ave in Portage has earned our trust and business over many years. They are very caring and very competent.

Advia Credit Union is MY place to bank and always will be. But, your AVA bot is the WORST! I had a question "she" couldn't answer, and it took 8 minutes before I was finally offered a call-back option. During those long 8 minutes, I had to listen to your 3 or 4 ad blurbs non-stop. I'm already a member! You don't need to sell Advia to me while I'm not getting my problem solved. Some music, maybe? More representatives?

They have gone from a credit union to a profit making bank. So unhappy and going to go with another credit union. I have been a member of First Community credit union since I was 14! I am 62. I have had a credit card here for over 12 years and have great credit, pay on time all the time but they refuse to give me a credit line unless my husband of going on 35 years co signs with me. I have been in the same position for work for 5 years 5 years so I am not a risk. It’s discrimination!

They will give me and my husband who are almost retirement age a huge, over our need home equity loan because they make more money on that but then they could take away our home! No way! They built a huge monstrosity of a beautiful expensive corporate office and they didn’t need it to be so big and so nice!

Now they are taking away their 24/7 home banking tellers for evenings and weekend and have cut their business hours to 5 pm except on Friday. In a time of identity theft and fraud I am done! We will switch to another credit union and drop our deposits, savings and checking! I have had it. I told our internet provider to cancel our contract and still the credit union won’t return my calls for a charge of$91. A month up from $50. We don’t have a contract with this company and we have been scammed and Advia won’t reverse the charges! I am livid! Goodbye Advia!

Amazing company great rates and service easy application process with option for no payments for first 3 months easy payment process and web site

I have been a member of First Community Federal Credit Union (Now Advia Credit Union) for several years. Overall, my experience has been good. But they do follow the similar mantra of other banks with not being entirely transparent with services they offer. The customer service is great, but it would be even better if they described in detail (the fine print) of how their services work. I'm older and wiser now, but for younger adults, they need guidance that includes better communication and the "pros and cons" of certain services.

E&A Credit Union is my primary banking institution. I have two vehicle loans, my checking and savings account and my daughter's savings account with them. They are always extremely friendly and professional and only offer promotions and services to me that I would need. I used to deal with a larger bank for work, and I was constantly being sold to and pestered into accounts I didn't need just so the tellers could make sales quotas. I never have felt pestered at E&A. When we were in debt, they helped us consolidate the loans into a much more manageable payment and they walked us through the process step by step. They run great promotions on loans as well. They even helped me to get a line of credit that ensures that I'll never overdraft my account completely. I know that with any questions or concerns I have, I only have to walk into any branch and I will be assisted. I have encouraged others to go to E&A and I can say with confidence that this is the ONLY financial institution where I will ever keep my money.

I've banked with E&A Credit Union for many, many years. In fact, it was the first bank or credit union I ever joined, when I was just out of high school and had my first job. I got my first loan of any sort from them, in fact. I've always been satisfied. The employees are all knowledgeable about the services they provide, and whenever I have needed a loan, they've been able to work with me to find the best interest rates, and the best repayment schedule, with no penalties for early repayment. The ONE time I bounced a check, they waived the fee. The one thing I would recommend is notifying them before taking an out-of-state vacation. I found they place a hold on credit cards being used suddenly out of state, in order to reduce fraud. It was an easy enough problem to fix with a phone call, but still, it was a pain, despite their good intentions.