Global Credit Union

Unbelievably inconsiderate. All I want to do is pay, and they wouldn't take my routing number over the phone because my loan and my bank account name did not exactly match. The most irritating customer service representative ever. I ended up hanging up. So, in order to keep my account in good standing, I have to go into a bank? Please be cautious when using this bank for any reason.

I have been with Global Credit Union for over 40 years. They were a fairly good company until my recent interactions with employees and their managers. If I could give them zero stars, I definitely would.

I had opened a Money Market Certificate a few years back. I earned an average of $50 a month. When the Certificate matured, I didn't receive the money that I had earned.

I called and talked to a Sales Associate, who was impolite, and she contacted her Manager to explain the situation. Apparently, I used money from the certificate, so that canceled all future earnings. The manager said that I should have been notified, but I wasn't.

The account still showed that I was earning an average of $50 a month. The Manager said that there was nothing that they could do, and the funds could not be reversed.

Unfortunately, he was very impolite in explaining this to me. Due to this unpleasant situation, I will be closing my account after 40 years.

Global Credit Union has been a big letdown for me. Since I started with them a little over a year ago, I've had five different issues. That's why today I decided to look into their reviews. The customer service is good when it comes to friendliness, but their lack of knowledge is evident. They're always assuring me that I have nothing to worry about, yet I have to go back again and speak to someone else who will correct the issue. I don't have time to keep going in to discuss their mistakes. As a matter of fact, I'm on my way over there to resolve another issue. I am a very frustrated customer.

Since moving to Global, the customer service on the phone has been awful. There are long waits and the customer service representatives are rude. It's supposed to be better, but it isn't.

After paying off my vehicle financed through GCU, there was essentially a double charge/overpayment of $450. Although my direct payments were on time every month for 36 consecutive months, they told me they would have to mail me a check for the refund of $450. Fast forward nine weeks and I still have not been refunded. NINE WEEKS. After escalating it as high as I could, the customer service representative started responding rudely to me about how there was "no magic button," things "get lost in the mail," and they weren't going to agree to my request after "I reached some kind of boiling point." Absolutely unacceptable way to treat people, not to mention a paying client who you profited from for three years.

I had no issues with the Alaska Credit Union before they rebranded. Since Global took over, I've been having one problem after another; my checking, savings, CD, and credit card accounts are still duplicated. This is frustrating because I'm unsure if someone's hacking my account. I contacted customer service using my app and received no response. We went to the bank and explained it to the teller, and she saw no issues on her end. But once I got home, the duplicate accounts were still there. My husband went back today, and the customer service representative told him to ensure that I download the app—the one with the gold arrow.

Seriously!

I have had the correct app the entire time and even checked my Apple App Store on my device. It reads no updates. Could anybody at Global Credit Union have this issue corrected, please? It makes me nervous. Thank you, and have a nice day!

I have been with Global Bank for one or two years. In the beginning, I had major problems with them, such as attitudes from the bank teller and not being able to find a bank in the state I am currently living in. They sent me to numerous places for shared banking to be able to make transactions, but that failed horribly. I tried to close my account several times. Yet, I am still with them. I understand patience, which is why I am sticking with them. Thus far, things have been working in my favor, and I have connected with some great people at Global.

Just recently, my account was hacked. The bank immediately contacted me when they noticed the unusual activity and didn't hesitate to take action to resolve the problem at hand. This was unlike Wells Fargo Bank, whom I used to bank with; they allowed all the money in my account to be withdrawn and would not compensate me for the loss. Global Credit Union blocked the transaction and reached out to me by phone, text, and email. I truly appreciate that. The representative reviewed all the faulty attempts to retrieve money from my account and immediately terminated my old card and mailed out a new one. Right on, Global Credit Union. You are alright with me. You are definitely a keeper. I am going to stand by you until the wheels come off! Keep up the great work.

Oh yes, I have a request. Can we get you to partner with Zelle because the app doesn't work? I always have issues with it. That would put the icing on the cake for me. Thanks again, GCU!

I recently opened an account because I wanted to move away from the larger banks and to a smaller credit union. I now believe that was a mistake. Smaller credit unions do not equal better service or quality. I deposited a $32 check through mobile deposit. It is a check from the United States Postal Service. Global put a 7 DAY HOLD ON IT. 7 days?!?!?! For a $32 government check???!!! No. That doesn’t sit well with me and I’ll be closing this account and sticking with the big bank that never put holds on my deposits. Not the best way to stay in business Global!

The Garbage Bank is by far the worst bank I've ever dealt with. Their customer service is atrocious—they don't listen, take forever to resolve issues, and are consistently dishonest.

Back in December 2022, I decided to close my secured credit card account, for which I had deposited $500. I went to the bank in person and requested to close the account and receive my $500 back. However, they refused to return my money immediately, claiming it would take three days to process. When I asked why it couldn't be done right away, the employee simply said it wasn't possible and required additional time.

To make matters worse, the employee also closed my checking account, charging a penalty because I had only maintained $1,500 instead of depositing more money as per their policy. Essentially, they penalized me for them using my money for years, without offering any compensation in return.

Now, more than two years later, I still have not received my $500 from the credit card. I've called and written to them multiple times, only to be told the check was sent to me. When I informed them I never received any check, they provided no resolution. My attorney even contacted them, demanding they return my money with interest for the time they held it, but the bank still failed to respond appropriately. When I requested a copy of the check they supposedly sent, they ignored me.

It's unimaginable that a bank could treat its customers so poorly. If you value your money and peace of mind, steer clear of this institution at all costs!

Global is a bank with which I've had serious issues. I submitted a check on December 12, 2024, for a substantial amount from a settlement I received due to a car accident. I have been banking with them for over five years. I had been out of work for almost two years, recovering from an injury, which the bank had been notified about. I notified them of my work injury, which caused me to postpone my car and credit card payments. I informed them I was back at work and would receive a settlement soon. I have waited seven business days, and the hold has not been lifted from my check. I called them around 9:02 AM today, and after waiting about 30 minutes, I got transferred to the fraud department, which suspected the check was fraudulent. The check is from my attorney's office at Ogden Murphy Wallace. A representative of Global said I needed a letter from them to clear the check. Cindy refused to contact the law office for verification and to speak with my lawyer, Kari Lester. I have contacted her to resolve this issue. Indeed, Global Credit Union, like Bank of America, has problems with fair banking practices.

Garbage. I have an auto loan through Global, and they told me that if I want to make recurring additional principal payments, I have to use a third-party app called ProPay. What they don't tell you is that ProPay charges $10 to set up an account. That’s some customer service.

Worst bank ever. Customer service is a joke. They don't listen, take forever to do anything, and are ableist. When making a dispute once, it took me four phone calls, two supervisors, and every employee I spoke with gave me contradictory information, continuing to flip flop on what I could or couldn't do. Then I received the dispute paperwork two months later only to see they had not filed it correctly, and did not choose the correct information. These people aren't here to help you. But they will smile at you while they mismanage your money and ignore your requests.

I am so disappointed. I've been a member for twenty-two years, since I was 16 years old. I am so angry and frustrated with the lack of customer service I received as a supposed valued member.

I deposited a large check and there was no attempt to communicate with me about the release of the check hold, outside of my own communication with the 800 number. If I hadn't followed up, it was very clear that no one from the branch where I deposited would be reaching out to me.

As soon as it clears on Monday, I will be moving the majority of the funds elsewhere, and Global, formerly Arrowhead and Alaska, will not be my primary banking institution anymore.

We're breaking up, and you deserve it.

If I could give a negative review, I would. Let me just say that before they transitioned from AKUSA to GCU, they used to be amazing and great to have as a bank; however, now I'll have to decline their service. I have been extremely frustrated with them. I had deposited money through remote deposit, and they accepted it, then took the money back and gave me the run-around. Global stated that it was returned, and I needed to speak with the issuer, which I did. But the issuer stated that it is shown as cashed on their end, not rejected. They still refuse to work with me on this issue, and I hear something new every time.

Global Credit Union has been my primary bank for years. They had locations in the Tri-Cities, then they got rid of them, but we at least had shared branching options with HAPO. When they merged with Alaska Federal, we no longer had access to HAPO shared branching, and we only had one GESA shared branching in West Richland. Now that is going away too. The company does not stay where their people are. I will have to cancel my accounts, set up new ones with a different bank, and update all of my payment accounts, debit card information, any auto-pay, and direct deposits. It will be quite the hassle.