Alaska USA Federal Credit Union

Never miss a payment on SUV Last payment is in August 1 2022 first payment was in Oct,2015 498.00 per month now last payment it will be 289.00 in August, 2022

If we could select a zero for this company we would. Absolutely the worst mortgage loan experience we’ve ever had. From poor communication amongst the mortgage officers handling our loan, to trying to swindle us on closing costs, and then to declining payment upon scheduling monthly automatic mortgage payments…this has absolutely been a nightmare of an experience. I wouldn’t recommend this company for your mortgage loans, ever!

I have been a member of AKUSA since 1980. Over the years l have watched it grow. They have been both generous and flexible over the years and l applaude them for it. However, the last two years have been different. I have had several instances where after ordering items and trying to cancel them without success, because they are from foreign countries ( l did not know when purchased) AK USA has sided with the Chinese merchant. Their policy is, if you made the purchase you must wait until the item arrives then return it. Ok, well, most items are shipped with no return address and the cost to ship back is prohibitive. So, even though you have tried dilligently to cancel and the company ignores your requests, you still havevto receive the package. AKUSA allows 5 days for the charges to clear then 15 days for the merchant to work with you. Therefore, you are out your money for 20 days and probably cannot retun the item. If AKUSA is going to continue to support foreign transactions do you think it fair that they require phone numbers, addresses and a disclaimer on all marketing sites that you are purchaing from a foreigh country, you may not be able to retun the item and you need to know your banks policy prior to pruchase.

Great company been with for years couldn’t be happier with the whole experience!! Thank you Alaska Credit Union for your professionalism .

Alaska USA Federal Credit Union a great financial institution for your automotive and home loan needs. Yhey have great rates for people with good credit scores. I will continue to use Alaska USA for all my future loan needs.

They've been really good to me so far. Good customer service. Haven't had any problems. Maybe someday they'll Finance me for a house.

I have had a couple of loans with Alaska USA CU. Customer service is non-existent. Waited 40 minutes to speak with a representative about getting a copy of the title for our car so we could get it licensed as we moved out of state. I finally tried chat, after waiting an additional 10 minutes I was told they couldn't give out any information over chat but I could call customer service. The true meaning of the run around.

Avoid at all costs. Terrible customer service. Can’t get help from people over the phone or in branch when you have an actual problem. They pretty much tell you to pound sand. Denali FCU and MAC are the lenders to work with. Amazing customer service.

Nice people, I have paid my bill on time 14 months in a row. Never late. I wish they would take that into consideration and raise my limit or make it a non secure credit card but they won't, that's why I gave 4 stars