Organized as Newport News Shipbuilding and Dry Dock Co. Employees' Credit Union in 1928 to serve the financial needs of Shipyard employees and their families, BayPort Credit Union now serves as a community-chartered credit union for the greater Hampton Roads area. Throughout BayPort Credit Union's history, they have played a significant role in the... show more
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BayPort Credit Union Reviews
5
35%
4
8%
3
2%
2
6%
1
49%
2.7
49 reviews
49 reviews
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BayPort Credit Union
ja ja @jjcraig3131
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1 Star Rating
Paid off a car loan. Nonetheless, Bayport continued to deduct payments from my third-party checking account. They would not stop payment processing on this paid-off loan until I went to a branch and completed paperwork. Insane policy. I've had dozens of prior loans with other banks, and once paid off, monthly payments from third parties automatically stopped. I would never do business with Bayport again.
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Product: BayPort Credit Union Car Loans
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BayPort Credit Union
Gregg Spann @gforce825
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5 Star Rating
Ms. Tasha is a stellar, hospitable branch manager dedicated to serving every BayPort customer and client. She and her team are committed to helping each customer reach their best financial solution. We appreciate their warm smiles, diligence, advice, and experience tailored to our specific needs. Her team's disposition and service exemplify that people are paramount and most valuable every time they walk through their branch's door. Thank you, Ms. Tasha, for making our banking experience personal and memorable.
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Product: BayPort Credit Union Home Equity
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BayPort Credit Union
Lia Hardy @AntilliaH
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1 Star Rating
The customer service at the Cunningham Drive location is pathetic. My mom was accused of lying by one of the managers after she inquired about the whereabouts of her pension funds that should have been in her account. The manager told my mom she had no account, and when my mom insisted she did and had been withdrawing from it for years, the woman shouted at my mom, calling her a liar. She then stood up, closed her office door, and continued to call my mom a liar, insisting there was no account with the checking number my mom provided. This credit union also caused funds for her life insurance company to be insufficient because the money was never transferred from my mom's account to my dad's, where the payment is withdrawn. The same manager told my mom she would have to pay an insufficient funds fee despite it being the credit union's mistake.
On the way out, my mom, who was very upset by this time, mumbled that something was wrong with the woman who had been bullying her. Another staff member overheard this and informed the manager. The manager then went to the door of the building and told my mom that if she returned with "that attitude," she would be banned from the building. I was incensed when I heard about this and called to find out whom my mom could file a complaint with. Jasmine Gissentanna called me three days later and spoke to me first and then my mom. My mom was asked to call back with some information needed by Jasmine, and when my mom called back, Jasmine was never available. No one has reached out to my mom since then. Do not open any type of account at this credit union because the staff is incompetent and hostile. They have a clique situation there, and it's affecting the customers.
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Product: BayPort Credit Union Checking
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BayPort Credit Union
Tim Cleaton @tonychevy
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1 Star Rating
Stay away from IRAs there; they have no one who knows what they're doing. I went a few times between 8/24 and 9/24 because a couple of my Roth IRAs had matured. I was told by the girl, who was a relief specialist and the only one there to handle it, that I was required to pay taxes. She asked me to tell her how much tax I wanted to be withheld. I had to call Langley, where I have another account, to let her know that I did not have to pay taxes on a Roth. The knowledge of the employees there has really deteriorated in the last year or two. I'm moving everything I have to Langley, still like the good old days there.
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Product: BayPort Credit Union Savings
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BayPort Credit Union
david clark @davidclark7244
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1 Star Rating
Phones are a disaster with a 10-minute wait, only to have no option other than leaving a message for a callback in 48 hours. Have you ever heard of the callback system which a business worth over 1 billion dollars has to watch their pennies rather than caring for the customer who has given the company over 1 billion dollars?
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Product: BayPort Credit Union Car Loans
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BayPort Credit Union
Tea Kea @Teakea2
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2 Star Rating
Bayport needs to offer a credit card due date change option. I do not like the date they chose for us at all and thought surely we'd have an option to change later. Nope..unlike our other 'modern' banking facilities...youre stuck with their chosen date. Get with the times Bayport.
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Product: BayPort Credit Union Credit Cards
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BayPort Credit Union
Sam Kach @lonesum98
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1 Star Rating
Worst Financial Credit Union/Bank EVER.....especially for Senior Citizens. Senior Citizens are being FINANCIALLY ABUSED by Bayport CU. BCU's financial actions towards the Senior Citizens is close to criminal.....if not downright ABUSIVE to said Senior Citizens. DO NOT BANK WITH BAYPORT....TAKE YOUR MONEY AND GO SOMEWHERE ELSE....OR YOU TOO WILL BE FINANCIALLY ABUSED. We are now seeking legal remedy for this situation....and we have ALL the paperwork to prove our case of financial abuse. Check your older family members to ensure they TOO have not been financially abused by Bayport Credit Union.
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Product: BayPort Credit Union Checking
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BayPort Credit Union
FName Lname @jogaga
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1 Star Rating
This credit union has a horrible customer service. They just want your money without regard for your financial well being. Their poor customer service was designed such that they will make money from you. When it became clear to me that this is the case, I paid off my auto loan and closed my bank accounts.
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Product: BayPort Credit Union Car Loans
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BayPort Credit Union
Paula W @paws282011
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1 Star Rating
Making a payment with them is a pain in the.... Website is not user friendly and neither were any of the people I talked to on the phone. If I ever have to finance a vehicle again, and they are my only option, I'll just do without.
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Product: BayPort Credit Union Car Loans
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BayPort Credit Union
Kevin Dusza @Kduz2289
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1 Star Rating
Don't ever want to deal with them again worst bank in the US. !!!! Nothing but problems trying to get my truck paid off and not doing their jobs ! Truck was totaled since October and it's now June and still haven't finished with them!
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Product: BayPort Credit Union Car Loans
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BayPort Credit Union
Ms Lucas @tlucasnp
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1 Star Rating
Predatory lending. Asked to refinance my vehicle and was offered 8% INCREASE IN INTEREST AND OVER 100 MORE IN PAYMENT FOR AN ADDITIONAL 10 MONTHS. I was born at night but not last night. Closing my accounts.
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Product: BayPort Credit Union Car Loans
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BayPort Credit Union
pegharris @pegharris
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1 Star Rating
BayPort Credit Union is a shared branch for us due to my husband being active duty and our credit union being on the other side of the country. I called the Chesapeake branch on Battlefield to ask for a medallion signature I needed for a Beneficiary Claim form for my sister who passed away, who was a 20 year Navy Veteran. The girl told me they only do it for members, absolutely no exceptions. I asked for a manager so I could see if they would make an exception, she told me they didn't have one available and it wouldn't matter, they only do it for members. Why do you offer yourself as a shared branch when you won't help out, especially people who are active duty and cannot access their own bank?
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Product: BayPort Credit Union Business Services
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BayPort Credit Union
FRANKLIN HAMILTON @franklinh_28
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5 Star Rating
Verified Customer
Phenomenal! Outstanding! Terrific! Marvelous! Fantastic! Awesome! Magnificent! Gives you the very best apr compared to others. And the credit union itself is fantastic!
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Product: BayPort Credit Union Credit Cards
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BayPort Credit Union
dawnajamierson_dj @dawnajamierson_dj
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1 Star Rating
RUN I promise you do not use Bayport !!! Go to Navy Federal. I am a member of 3 credit unions American Airlines. Navy Federal and Bayport. Bayport is the WORST
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Product: BayPort Credit Union Car Loans
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BayPort Credit Union
Julissa @julissaehines
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1 Star Rating
Verified Customer
They are very rude and they never return calls. I would not recommend this credit union to anyone! Absolute worst credit union ive encountered.
Get answers to your questions about BayPort Credit Union below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
BayPort Credit Union does not publicly disclose a detailed policy on Required Minimum Distributions (RMDs) for its IRA products. However, RMDs are governed by federal IRS regulations, and credit unions like BayPort facilitate compliance by allowing distributions without imposing additional institution-specific requirements beyond those mandated by the IRS.
For personalized RMD calculations, handling, or confirmation of account-specific rules, contact BayPort Credit Union's customer service at (800) 928-8801 or visit a branch. These details depend on individual account terms and current IRS guidelines.
To report a lost BayPort Credit Union Mastercard® Platinum Rewards Credit Card, call BayPort Credit Union customer service at (800) 928-8801. You can also report a lost BayPort Credit Union Mastercard® Platinum Rewards Credit Card through the BayPort Credit Union website or mobile app. BayPort Credit Union will request some information to verify your identity before sending a replacement.
How to Report a Lost BayPort Credit Union Mastercard® Platinum Rewards Credit Card
Call BayPort Credit Union customer service at (800) 928-8801.
Inform the customer service representative that you've lost your card.
Funds from a direct deposit are credited to your BayPort Credit Union account on the same day the deposit is received. However, the timing of early deposits depends on when the payer submits payroll files.
For precise timing, especially since availability can vary, contact BayPort Credit Union at (800) 928-8801 or check their Mobile Banking app for real-time updates.
You can check the best checking accounts available to ensure that whatever decision you make really fits your goals.
You should be able to open a checking account at BayPort Credit Union, even if you have bad credit. Banks and credit unions don't check your credit rating when you open a checking account.
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