BFG Federal Credit Union

I been with BFG Credit Union in Hudson, OH for a long time. Great customer care. But recently I been dealing with a loan associate at the Akron Main office
since July to transfer a loan for a Roof over to BFG. This person has lack of communication with it customers. He never answers his calls, or responds to
corresponding e - mails I send to him. It has been 4 months and still no answer on how my loan transfer is going. 4 months or more to transfer a loan over! I will not be doing business with BFG in the future. There are a few more credit unions out in my town I will be checking into. BFG better start hiring people with more experience in handling loans and communicating with its customers.

I have been a member for enough time to pay off two separate vehicle loans, one after another, and have not had a problem until now. Last month I sent a check to pay off a loan on a specific date with confirmation that direct withdrawals from my checking account would be discontinued the following month. Today I am 500 miles away from home on vacation trying to withdraw some cash from my checking account only to find that the credit union did not discontinue the direct withdrawal. I immediately called BFG and had to leave a message. I am up the creek without a paddle.. and I did everything right to make sure this did not occur.

Have been a customer since moving to the Twinsburg/Aurora area a couple years ago. Previously belonged to Greater Pittsburgh Credit Union. Have always chosen the Credit Union over a traditional national bank because of the better customer service they provide. Yes, the local PNC and Huntington branches are local residents like me, but they have to follow their Corp/HR policies procedures and it seems less personable. I feel confident that the home loan advisor that helped us with everything is the same person that works on the rest of our checking account needs - and she lives across the street!

I have been a member of the BFG Federal Credit Union since 2001. At the time I opened my account, I was working across the street. I frequented the office so often that the tellers knew my name when I walked in. I have since moved out of the area; however I still have money in my savings and will continue to do so, so that I have a credit union affiliation. The customer service here is great. I have never had any issues with any of my accounts.

I have had a small savings account at BFG Credit Union for a number of years. They only serve the Summit County area of Ohio and require you to either live, work, go to school in the county to be a member or live with a family member who has an account with them. Their customer service has always been great and I find their range of products and interest rates to be superb for a financial institution of their size. They offer online services and have a few locations. I highly recommend them though if you meet their requirements.

I had an account at this bank for a few years. It was opened for me through my employer so I opened a checking account. The customer service was always top-notch as the employees made you feel like a loyal customer even though I was new and really didn't have much money with the bank. Like at most credit unions compared to the big banks these days access to money is somewhat limited, but the customer service beats out any major bank today and is well worth it. If you have an opportunity to bank with them you won't be disappointed.