Blue Eagle Credit Union

My mother created an account with this company before it was known as Blue Eagle—it was a credit union for Postal Employees. The company went public, and their systems changed. During that transition, they mistakenly turned my account into a joint account with hers. She encountered some financial difficulties, and Blue Eagle held me responsible. Despite the change being made without my knowledge, there was nothing I could do about it. I immediately ceased using their services because they unjustly froze my funds.

Fast forward to today, my credit score unexpectedly dropped by 100 points, prompting me to investigate. It turned out that Hulu had auto-withdrawn from the account I no longer used, and rather than Blue Eagle trying to notify me about the overdue balance, they instead imposed two finance charges of $30 each, leading to a total debt of $72.00 from an original $12 charge.

I was never informed of the account being overdrawn, the first finance charge, nor the second one. I only discovered the issue after checking my credit through Experian.

When I contacted Blue Eagle, the first representative I spoke with was very rude and was unwilling to assist me. She eventually suggested I discuss it with loss prevention, so I did.

I was then connected to Tony, who turned out to be the only helpful person throughout this ordeal. This company's business practices are very sketchy, I had no choice but to pay the full amount, including the finance charges, due to their lack of communication. While speaking with Tony, I could overhear the initial employee laughing and mocking my earlier conversation with her in the background—this behavior was entirely unprofessional and reprehensible.

Tony was attentive and did what he could to help, even though there wasn't a resolution available for the situation. He deserves a raise (or Tony, if you're reading this, please go to work for a better company who will value you.)

I would avoid this credit union like the plague. They will freeze your assets, levy excessive fees, harm your credit, and fail to communicate with you regarding any issues.

Be careful with who's in charge of your money. 0/10, except for Tony's customer service and empathy.

I applied for a loan with this CU after being a member for close to 20 years or more. My credit score is in the high 700s and my credit report is on time. I have heard from family members that applied for personal loans and were turned down by Blue Eagle CU because they would not use their autos as collateral, and Blue Eagle would not service their unsecured loan without them agreeing to this stipulation. Shady, huh? Well, as I stated above, I applied for an unsecured loan last month and it took three long days for the underwriter to deny my loan request, but stated they would do it if I put my 2020 Lincoln Navigator Black Label up for collateral. Of course, I asked them why I should do that for an unsecured loan, to which they stumbled to give me a coherent answer that made any sense. My gross income is $97,000 a year, my credit score is in the high 700s, and my income-to-debt ratio is good. So why would they need my car for an unsecured loan if not possibly because they reserve this treatment for black people? I called Coastal Credit Union from Blue Eagle's parking lot, gave them the information they asked for the unsecured loan, and was approved in less than 24 hours. Blue Eagle is suspect; take your business elsewhere.

BECU is great place to bank, friendly environment & it feels like a family company that treats you like family. Always willing to help you with your banking needs.

Trying to get my edocs is a joke. I tried to get on and download my statements. Only aug and april on 2022 were on there. I was asked if i was doing it correctly and i said yes i am but i cant make the other statements disappear. I was told they could email me each statement for $5 each. It would have costed me $30 for an email of the statements that blue eagle failed to upload to me. I never received a copy in the mail because i asked for edocs. Since when does it cost to send your customer an email? I had to go to a manager and had to send an email to prove i wasnt lying and actually had an error on my end and that i was doing everything correctly. Customer service here is awful and they need to know how to make a long time member a happy member. This is ridiculous!!!

It's been a couple of days that I was looking for a car refinance loan. Later on, I decided to apply car refinance on July 30,2022 through blue eagle credit union. I got a call from the bank in the morning today from loan officer. The loan officer name is Melissa Thomas. From the beginning to end of the refinance loan process was so easy because she took care of the loan process so nicely. Within 30 minutes, the loan was approved and disbursed the fund in my blue eagle credit account. Even she helped me to pay off the credit card loan through the portion of my refinance. Feeling so great for this great service. Special thanks to Melissa Thomas for her excellent service!

Mary was ABSOLUTELY wonderful not only did she answ a basic ? but had fees removed that I wasn’t aware of! She went Above&beyond Thanks

My husband and I visited the cornerstone location today and it was such a pleasure for us to have Heather Fitzgerald to help us become part of the Blue Eagle family. She was so helpful and made this experience one of ease. We are looking so forward to being with them from now on. Thank you Heather for all of your help.

I have been with Blue Eagle for two years for an auto loan. Since Covid19, I found out they were offering "Covid relief" and the last day before my job was closing for awhile (due to the pandemic) I called to find out how they could help me. They said that they normally didn't do it, but they could offer me 3 months of skip payment (Apr-Jun) which I thought was really awesome. So I did it filled out paperwork signed it email that back and was told everything was done. About mid April I start getting phone calls that I need to call as soon as possible and I did and they're wanting to know why I haven't made my April payment. I politely told them about the agreement I filed out figuring they got something mixed up, and emailed them a copy of what I signed AND the person who helped me set it up. THEY WOULD NOT HONOR IT!!! NOT ONLY did they not honor it, but they acted like I might have rigged the document or something because "they would never do something like that". One of the staff, Heather, was super nice and the only good thing they had going for them, but I will be refinancing as soon as possible. There is no way I could ever trust them again since they don't keep their word and followed through with actually SIGNED AGREEMENTS. BEWARE

Great Credit Union to deal with. Blue Eagle has always been there for me in my time of need and I would highly recommend them to my friends and family

Tamara makes the process easy and efficient. Thank You very much.Starting up my checking account has been great . They are great on fraud detection ad call me if something does not look right

This credit union is the best!! I have been a customer of Roanoke Postal Employees Federal Credit Union ever since I was a little girl. My mother opened up for me an account when I was about 15 or 16 years old. I have NEVER had a problem with this credit union and they are always so sweet and genuinely care about you and your experiences there. Even though I have never taken out a loan I plan to in the future. If you are looking to open up an account in the Roanoke area I highly recommend getting one through this credit union!