Charles Schwab Bank

Originally, it was working fine but randomly. They notified to close my account both brokers and checking as well as saving account. Now, I cannot access to it. It's terrible. I trusted them but they failed me so badly. I don't recommend anyone to use this bank. We don't know what they would do to you randomly like me. Be cautious with this bank.

Two things that are very appealing right off the start. One, they offer checking accounts with no fees, and two, they offer access to a brokerage account after opening a checking account. I love these features and I’m sure I’m not alone. That’s where the positives end. I have experienced many negatives with this bank, one being that when need the assistance of a banker, you can’t go into a branch to chat with a real person face to face, which I believe is very beneficial for meeting client needs and it’s also more personal. Instead, Charles Schwab only allows clients to call in, meaning you talk to someone different each time you call. There’s no consistency as every banker has their own way of explaining things while others neglect sharing helpful or important information for unknown reasons. It’s also very difficult to get in touch with the correct person when calling in because the automated feature often connects you with someone on the investment side rather than the banking side. Furthermore, the app is not very intuitive or user friendly and often slow to reflect your true balance. This is especially true for the brokerage balance. In fact, you have to navigate through several tabs to find your true balance for your brokerage account because the summary page does not show the accurate balance if you have “several” transactions. Also, when calling in a banker will likely suggest that using the online site is perhaps more accurate than their app. Clearly this indicates that they are aware of issues regarding their app, her in the five years I’ve been a client, the app has changed very little, so I question how serious this bank takes any issues or concerns. Lastly, this is the only bank I’ve been with where a transaction from Adobe and Apple reflect as posted while simultaneously showing the same charge(s) as pending for two to thee weeks. Every time I’ve brought this issue up to the bank, they blame the merchant and suggest I call them to have the pending charge removed. In doing so, both merchants have blamed the bank and inform me to call the bank. I’ve always been the monkey in the middle and years later there is still no solution. Keep in mind that while these transactions are pending, it’s money I do not have access to, so beware.

I opened an account and made several deposits and they suspended my account. I verified myself multiple times and they eventually closed my account. I've been calling asking when will I receive a check for my money that was in the account and im still getting the run around. They stole my money from me with no explanation. This is a bank of crooks.

Shady business practices! I've opened a checking account in February and then a savings account in April which resulted in two hard inquiries on my credit scoring! Called them and asked to revoke it, but they refused.
Be aware, they treat your credit scoring like a toy.

Schwab bank uses a third party company to administer their bank bill pay. This company lacks any of the normal bank security and integrity, I would warn all Schwab banking customers, until you might have a issue using Schwab's bill you will not know how sleazy this third party bill pay administers issues that a real bank services will give you. Schwab's bank bill pay is a sleazy company and they could freeze your assets at their discretion. WARNING SCHWAB'S BILL PAY IS UNRELIABLE WITH CUSTOMER SUPPORT.

Would give 0 stars if possible. I opened a high yield investor checking account in August and called countless times about hold ups in approving my application and getting the debit card. NO ONE contacted me when there was a hold because they were unable to validate my address. I had to reach out and get it done. Fine. Then three months later after multiple requests for them to send a debit card to me I still didn’t have it. They assured me it was delivered to my address. I gave up and closed the account. What else can I do? They were zero help and basically told me well we did everything we could. So I said “same!” And closed my account. Thankfully I never deposited to the account because their track record shows I may have never gotten it back!

Wasted our time.

We heard this account was good for those living or traveling internationally because the fees were low. So we went thru all the steps two setup an account, spent the time verifying external accounts, got the cards at my US address and after all that and it would not work. So we called them and they said. Oh since you were from a Mexico IP address you have to come to the USA and show us your ID at a local branch.

Obviously, I’m not driving thousands of miles so they satisfy some arbitrary policy that they never bothered to tell us about. There are many ways they could verify this. Just wanted to warn others. They completely wasted our time.

New Schwab Bank sweep of cash only pays .15%.
Other brokerages pay money market rates tens times more than Schwab pays!
Old trade platform. Better service at other discount brokerages. Schwab is pushing .9% annual fee for managed accounts which simply allocates amongst mutual funds.

No ATM fees and easy to transfer money. I lost my debit card called on the 1st of month and still have not received a new on one the 12th. When I called today (12th) they said they can expedite it for $15.00 and I will have by the 14th. This is just too long to wait to get a card, and why should I have to pay to ship it when it has taken them 11 days snail mail. May have to go elsewhere

Horrible bank. Originally opened a checking account with them to avoid ATM fees and foreign transaction fees because I am a frequent traveller. However, every time I've tried to use the card, there have been issues that have prevented it. Everything takes days or even weeks to process. Usually takes 10 days to deposit a check. Expect to have to send in physical mail forms and handwritten letters for most things you want to do. Worst of all, they randomly suspended my account. When I called in to regain access, they said my birth date as well as all my other personal information was wrong. I was told to go into a branch to fix this. When I went to the branch, I was told to send a notarized letter to fix it. That sealed the deal for me and I will no longer be banking with Schwab.