Community West Credit Union

Community West Credit Union. I'm not the type of person who enjoys writing reviews, but I think I need to today. I called to request a new debit card around 3:40 pm, department #4. The conversation was going well; they asked for my information, I provided it, and, unfortunately, the call dropped. Initially, I thought it was an error. I called again, and something happened. I will not give names, but it was an unpleasant experience. I called for the third time, and the person who answered the call was very kind. Thank you for your great customer service. 😀

I had Community West for an auto loan. They are by far the worst business I've ever dealt with as far as making payments. If I tried to use my card, I had to pay an $11 fee. If I tried to transfer from my bank account into their account, there was another fee. None of their sister branches would allow me to make payments at them, and anything that was close to me, they had closed. So if I needed to conduct any in-person business, I had to drive a minimum of 45 minutes. I have never had to pay so much money just to make a payment on a loan. Their online banking is a joke; more than half the time, it isn't working, or you can't make payments with your card, or any other excuse they give you. I've never had a business stress me out as much as they have. And by the way, I have a seven-year 100% on-time payment history with all my other creditors. They're the only one with whom I had issues. I recommend that nobody does business with them. They engage in questionable and unethical business practices.

If you deposit cash through the ATM it takes 6 days to hit your account. For CASH! If you don't plan, you will get bounce check fees....Banked with Chase for years and have never, ever had this problem. I only changed banks because of a divorce.

Their overdraft policy has ripped me off many times put me into huge holes. Their site brags overdraft forgiveness, but when I went in and sat down with a manager and explained that the amount of fees took up half my paycheck and I was unable to pay rent, she shrugged her shoulders and told me to manage my money better. If I were at another credit union with the same amount of overdrafts, the total amount of fees would have been bearable and reasonable as most places have ~$5 overdraft fees. The alert system doesn't get your attention when your account goes into overdraft, just an email that gets lost in the wall of emails and a letter in the mail 2 days later. If you've been broke before you know that things come up, things get pulled later than you expected, and things get pulled out of order. The big bills go first, so that the little ones rack up the most fees. If you're below the poverty line you're the perfect customer. Go to another credit union that at least tries to put on a face of helpfulness.

My ex husband and I had Community Credit Union as our Banking establishment the entire time we were married and I absolutely loved it. Of all of the other banking establishments and banks we tried no other one ever compared to the service and individual attention we received from Community West. After our divorce it was a simple decision for me to make to open my own personal account with Community West, as there is no one else to better serve me with my financial needs and their helpful considerate staff as well. I am so happy with this Credit Union. I know a lot of people prefer credit unions over banks, but I would highly recommend Community West Credit Union over any other Credit Union as well.