TRUE Community Credit Union is TRUE to their members, TRUE to their communities, and TRUE to their team. All are invited to join TRUE Community, and they proudly serve anyone who lives, learns, works, or worships across the State of Michigan. They work hard to create and protect an inclusive environment where differences are... show more
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TRUE Community Credit Union Reviews
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55%
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9%
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18%
3.6
11 reviews
11 reviews
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TRUE Community Credit Union
Dw Ww @gambler523
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1 Star Rating
This credit union used to be Parkside Credit Union, which was the best ever. True took over, and it seems they are not a community bank at all. They obviously don't know what a community is, considering Lansing is nowhere close to my community. The tellers have all changed, and they act like you're bothering them when you go to the Westland branch. Not friendly at all. Now you can't even access your account without a cell phone, which I do not own. I call the bank to speak with someone (a real person), and there is no option to speak with a service member. I really do not like this bank at all. I was with Parkside for more than 25 years. I have taken most of my business elsewhere. If you don't like to talk to a human, then this is for you.
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Product: TRUE Community Credit Union Checking
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TRUE Community Credit Union
tomfrederick42 @tomfrederick42
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2 Star Rating
I have had bad experiences with banks and credit unions, but this one takes the cake. Terrible customer service, unwilling to accommodate financial hardship in any way. They led me around on a rope, putting obstacles in my way at every turn, then said, "Sorry, we can't help you." If you want customer service, look elsewhere.
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Product: TRUE Community Credit Union Personal Loans
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TRUE Community Credit Union
ptcadiaz1976 @ptcadiaz1976
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1 Star Rating
The True Community app is lacking in quality. It should automatically log into your account when you enter your password, but it never works. You really need to fix it.
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Product: TRUE Community Credit Union Checking
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TRUE Community Credit Union
William Harbin @wllkharb
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3 Star Rating
Hmm! Writing a review for True Community Credit Union is quite challenging. When I became a member, it was because they took over WCCU. They have made the transition as painless as possible. However, they've lost the community connection that was part of Washtenaw Community Credit Union. I feel as if I'm just a number attached to an account, which is disheartening. Nevertheless, as far as credit unions go, they're just as acceptable as any other place. I don't know if I would say they stand out as anything special.
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Product: TRUE Community Credit Union Checking
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TRUE Community Credit Union
Wade C @wadec_10
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5 Star Rating
Switched to this CU from another local and have been very pleased with my decision. Have opened multiple accounts and a few loans.
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Product: TRUE Community Credit Union Checking
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TRUE Community Credit Union
Scott @konopackiscott
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3 Star Rating
Verified Customer
Small bank, very behind times. Don't even try to talk to human being. Never late never missed a payment. Never raised my credit never offer any perks never lowered my rate in 6 years.
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Product: TRUE Community Credit Union Credit Cards
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TRUE Community Credit Union
Traci @trswan
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5 Star Rating
I have been a member of CP Federal Credit Union for over 20 years, opening my first savings account in elementary school. Since then I've used CP Federal for my checking and savings accounts, CDs, saving for a car, and student loans. I've never had a single problem and have only encountered cheerful and helpful employees.
I especially like their Kasasa Checking and Savings accounts. On up to $10,000, you earn 2.5% APY. All you need to do is have at least 12 debit card transactions posted and cleared, have at least 1 automatic payment or direct deposit posted and cleared and receive free paperless eStatements every month.
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Product: TRUE Community Credit Union Checking
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TRUE Community Credit Union
Eric Dowling @edowling80
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5 Star Rating
I have been a customer with CP Federal credit Union for five years. I could not be more pleased with how they run their business. Their customer service is excellent, they are always polite and help with whatever you need. I do all my financial business with them. The rates on their loans are very competitive compared with other credit unions. Their interest rates on their credit cards are also very low. They also have a decent amount of local branches and ATM machines. If you ever have a problem with one of their services they are quick to work with you to solve it. Overall this is a great credit union to belong to.
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Product: TRUE Community Credit Union Checking
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TRUE Community Credit Union
Adrienne Dowling @adrienne_dowling_1
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5 Star Rating
I recently purchased a new car and went through CP Federal Credit Union to get my loan. The customer service reps were extremely helpful in the way they laid out the loan for me. They made sure to explain to me how the interest rate worked, how much was being paid on the principle, etc. The one and only thing I didn't like was the fact that it took a long time to get the approval. I thought maybe it was just me, but apparently it is like that for everyone. It was fine though because their interest rates were the best around. Overall, I am very pleased and would do business with them again.
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Product: TRUE Community Credit Union Car Loans
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Review TRUE Community Credit Union
TRUE Community Credit Union Offers
Business Services
Car Loans
Checking
Credit Cards
Home Equity
Investments
Mortgages
Personal Loans
Savings
CDs
Student Loans
TRUE Community Credit Union Q&A(1 question)
Get answers to your questions about TRUE Community Credit Union below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
The membership requirements at TRUE Community Credit Union include geographic location or family ties. Here's a clear breakdown of the requirements:
Geographic Eligibility: You must live, work, worship, or attend school anywhere in the state of Michigan.
Family: Immediate family members of existing or eligible TRUE Community Credit Union members can also join. Immediate family includes spouses, parents, grandparents, children, grandchildren, and siblings.
To apply for membership, eligible individuals can do so online. During the application process, applicants will need to provide personal information such as their name, address, Social Security number, and government-issued identification.
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