DATCU Credit Union

We had hackers by the name of Pickle drain our savings account, making 33 withdrawals over a 9-10 day period, and stealing $7,000 from our savings account at DATCU. When we realized what was happening, my husband tried to speak with someone in the fraud department. They would not agree to an in-person appointment with us. They sent copies of emails they claimed to have sent us about our dwindling savings, but we never received any correspondence from them, which leads us to believe there is a glitch in their system. This glitch might have allowed the hackers to divert the emails meant for us. They did send us some texts, but these texts did not mention our disappearing funds. The texts simply warned us not to divulge our personal information, which seemed to be generic messages that could have been sent to any member and did not raise red flags since we do not share our information. Friends who have experience working at banks and credit unions have mentioned we should have received a courtesy call alerting us to the suspicious activity. DATCU says that since the thieves utilized our personal information, they will not reimburse our $7,000. (Isn't that common for hackers to do?) If you have an account at DATCU, you might want to verify that your funds are secure.

Horrible customer service. I am trying to catch up and work with them, but they are so rude it is hard to even talk with them. The representative just asked what I wanted to discuss. I asked about a lower balance to pay off my car, and she bluntly said "NO" without even trying to be polite about it. I wanted to check other options, but I knew she would make me angry, so I hung up and hope to get someone better next time who knows how to speak to people with more compassion and understands that unfortunate circumstances can lead to missed payments. I will never use their services again once my car is paid off. I pray to come up with all I owe so I can be done with them. I advise anyone to look elsewhere. It may be easy to get loans, but you better not ever fall behind.

This place used to be a great place to do business with.
I have been a member for over 30+ years and my family have been members even longer but they couldn't care less.
I have a so called cash back card that I had to let default due to unexpected financial reasons, they froze all of my banking needs until the pmt was sent, I informed them of the reason but they didn't care or even offer to work out a plan for me to make it right.
I told the individual on the phone that I was getting some money when my late father's estate was settled in less than a week but they don't care, this place is all about getting the money and f@!k whatever you have to deal with in your personal life, they are a bunch greedy bastered, they need to be restructured with the people as a whole in mind. I had to put at least 1 star for a rating, they do not even deserve a glimmer of a star!!!!!!

We made a mistake on my dad's car loan and thought we made autodraft payments. Didn't recieve anything in the mail or calls about missed payments. They repossessed my dad's car and won't let us pay the back payments to get it back. We have the money and acknowledge it was our fault for double checking that payments were being made but really? Not a chance to make it up and get current. Really shady company.

Very Few places are left now a days that Understand Customer Service.....
I and my family have been with BofA for,....30+ years. They had our retirement funds, CD's and of course, checking and savings. I've been seeing the decline of their customer service for awhile now. LONG Lines if you need a teller, 8 people deep, 1 teller on duty!

So,....when I had enough I took a recommendation from friends. What a Pleasant Surprise.
Walked in the Loop 288 location, no appointment, nothing. Straight up to the tellers, who greeted me as I walked up, answered my questions, told me they'd have someone ASAP.
I didn't even get to sit down! The Branch Manager hollered from his office, come on in.....Shock.
This man was Friendly, Personable and Efficient. Not only answered questions but Sold me on his bank, won me over in 10 minutes. I opened my accounts right there on the spot.
Customer Service second to none. Loop 288......
Don Miller

DATCU gave my ex husband a loan under my with a forged signature that does not even remotely match mine. Here’s the kickers; after I collected all documents, he was granted a nearly 50,000 loan with even having my driver license. I tried getting a hold of the loan department but apparently they have no number. I’m sure my lawyer will be able to reach them without an issue.

Great local credit union that has helped me with this loan when needed. I will keep my business with them. They are great to bank with.

Easy to finance and complete the process. Easy online payment options. I am pleased. I will use them again the next time I want to refinance.

Excellent bank to work with, easy to pay off note with many payment options I had a cosigner for the loan and was able to get amazing rates

Awesome place to have a loan through great people each time I call. They were easy to get the loan through and the best rates. A wonderful place to do business with.

I recently refinanced my auto loan thru autoapprove and got a great low rate with DATCU. Biggest mistake ever! Their website is from the stone ages and making a payment using an outside bank is extremely complicated and I felt like I was jumping thru hoops just to give them a payment. It took me contacting them to get the steps to make it happen. Don't even get me started on setting up e-statements and their customer service is useless, does anyone actually answer the phones there?

Datcu was the recommended source by the dealer from whom I purchased the car. Process was very quick and smooth. No hiccups of any form

Datcu has very professional people that are willing to take time to work with you to get to the bottom of any situation. So far so good!

Do not bank here, they will do anything they can to steal your money. I had $46 in my account and bought $26 in gas. Datcu charged me an overdraft me of $32 afterwards. I called and asked why this happened. They said I need to have $100 in my bank account, at least, in order to purchase gas. They refused to refund the $32. They are thieves!!! I closed my account the same day.