DHI Mortgage

Everyone and everything about DHI Mortgage was truly AMAZING! For two years, Lisa Deriso has been trying to get a new home for me and my wife. When we were down, she lifted us up. When things seemed hopeless, she wouldn't let us give up. It is because of HER that I have FINALLY been able to give my wife her dream: a new house. I will forever be indebted to Lisa Deriso and Jess McClure for what they have done for me. On a scale of 1 to 10, they, along with DHI Mortgage in general, would rate an 11.

I would give 0 stars. Every single review here is correct. They are the absolute worst. I am a real estate agent with 10 years of experience and only used them for a credit they were offering on my personal purchase. They literally ruined my and my family's life. My loan officer quit halfway through, and now the whole deal has fallen apart, putting all of us in the worst situation imaginable. I would pay to never be contacted by them again. Absolutely disgusting, irresponsible, unprofessional, and not knowledgeable. Please stay away from these awful people.

Had two different loan officers. One said to me, "Maybe this isn't the house for you." The second loan officer was impatient while waiting for one document. I am going with a different company.

Paul Keesee with the Smyrna TN office was outstanding. I challenged him on some of the review concerns, and he assured me he would do what he needed. But we needed to do our part—don't change jobs, don't change the financial profile, don't buy a new car or furniture on credit, and quickly respond to all requests. We did, and it couldn't have been smoother. He called back the same day on all our questions because he said he would right up front. A great buying experience.

DHI Mortgage and Title Review

Extremely Poor Service and Communication
I cannot recommend DHI Mortgage and Title based on our recent experience. What should have been a straightforward closing process turned into a nightmare of delays, miscommunication, and unprofessionalism.

Major Issues Encountered:
Redundant Process & Poor Communication
• Excessive and redundant requests requiring multiple interruptions to our work schedules
• Constant texts, phone calls, and emails for information already provided
• Multiple electronic document signings with uncorrected errors
Title Company Failures
• Assigned representative was unavailable with no notification to us
• No backup contact provided - had to call the main number myself to get answers
• Emails and calls went unanswered for extended periods
Closing Process Disasters
• Failed to properly explain the dual-state signing process, causing unnecessary delays
• The Jacksonville notary did not pay for overnight delivery as previously arranged
• Documents did not reach the Maryland notary until after 2 PM when previously scheduled for 10 AM
• This forced my husband to completely rearrange his day for a much later signing
Final Straw - Missing Documents
• Two days after closing (Monday, 7/28), both notaries contacted us about a missing document that DHI forgot to include
• Required us to adjust our morning schedules again for additional signings
• This delay meant keys were not available until "loan funding" - despite funds being wired from Chase to Chase on Friday 7/25 at 9:10 AM with confirmed receipt
Financial Impact on Others
• Our tenants were tasked with finding other
movers and not available for celebratory Move-in day!
• Additional moving costs incurred due to the date changes
Resolution
We ultimately canceled our loan application with DHI and switched to another company whose process was seamless and professional. The contrast was night and day.

DHI Mortgage and Title’s disorganized approach, poor communication, and lack of attention to detail cost us time, money, and significant stress. I would strongly advise looking elsewhere for your mortgage and title needs.

Mrs. A. Johnson
Non-repeat customer

Took forever and kept postponing the loan until I went with someone else. Don't recommend using; the other lender completed the loan in 2 weeks, knowing I have perfect credit.

DHI Mortgage Review: A Frustrating, Disorganized, and Poorly Managed Experience

I recently completed the mortgage process with DHI Mortgage, and while I’m grateful to finally be in my home, I feel it’s important to share my experience in hopes that this company takes real steps toward improvement.

From start to finish, I encountered delayed turnarounds, poor communication, conflicting information, and a serious lack of urgency. What should have been an exciting and well-supported part of the homebuying journey became a source of constant frustration.

Despite DHI’s affiliation with the builder, DR Horton, the mortgage side lacked the coordination and efficiency that should be expected — especially when timelines matter so much.

❌ Shifting Blame Instead of Owning Delays

Throughout the process, I was given conflicting, and at times what felt like made-up explanations. They repeatedly blamed either the appraiser or underwriting for delays, rather than providing honest updates or taking accountability. It felt like no one was truly managing the file — just passing blame down the line.

🕒 Appraisal Dropped, and It Showed

One major issue was that the appraisal was not ordered on time, even though the home had been completed for weeks. This kind of oversight should not happen in a professionally run mortgage process. It led to completely avoidable stress and a tight, uncertain timeline right before closing.

🗂️ Disorganized, Frustrating Document Requests

Another major pain point was the underwriting documentation process. I would receive a request to clarify something minor — such as a line on a bank statement — and after waiting two full days for review, I’d receive a totally unrelated request. This pattern continued right up to a week before closing. It wasn’t a case of one document triggering another — it was clear that everything wasn’t being reviewed at once, which dragged the process out unnecessarily.

If DHI had simply done a complete file review earlier, most of this could have been handled well ahead of closing. Instead, the process felt reactive, disjointed, and inefficient.

📣 What Needs to Change

DHI Mortgage seriously needs to:

•Improve communication between team members and with buyers
•Take ownership instead of shifting blame
•Streamline and consolidate the underwriting process
•Show urgency, especially as a preferred lender working with a builder on a tight schedule
•And most importantly, treat customers with transparency and respect

Buying a home is a huge milestone. It shouldn’t involve chasing your lender for updates or losing sleep wondering if your loan will be finalized on time. I sincerely hope DHI Mortgage will reflect on experiences like mine and make the necessary improvements — because buyers deserve better.

My experience with DHI has been the most exhausting and frustrating experience. These people tell you one thing and then can't deliver. Their communication is horrible, and they are abrasive and rude. They tell you to ask questions, but when you do, they talk to you as if you're an idiot. The whole process is a roller coaster ride. I had to send the same documents numerous times. There is no communication between departments. They rush you through the process but then have you waiting for answers to what is going on with the loan. I wish I could give a zero-star rating.

Do not ever use DHI Mortgage. My experience was the worst. They assigned five different people to help with my loan, and each one did not know what the previous one had done. I had very good credit, put down a hefty down payment, owned a company, and had a professional healthcare job. Each person from the DHI Mortgage team asked me to send the same paperwork to their personal email and left during the process of my loan. The subsequent person would jump in and request the same things over again. The last person closed my loan and charged me extra thousands due to delayed paperwork. I strongly dislike them, but because I had already put down a substantial security deposit for a new D.R. Horton home, I was compelled to close. I would never recommend anyone to go with them. It was a terrible experience.

I would have never started the mortgage process if I had known ahead of time all of the things I needed. I have climbed mountains, endured sleepless nights, and experienced mental and physical frustration over this process. They asked for the same information repeatedly. If I could get my deposit back, I would run away as if I were competing in the Olympics.

"I want to say again, people, please don't get mixed up with these con artists. They're horrible and they lie. Here in Georgia, they had me convinced that I had the USDA loan. I gave them every document they asked for, I even took the morning off to get documents for them, signed in, and then they turn around and tell me that a document that I had from SSI, which I have as well as for myself, could not be on there, so my loan did not get approved. Crystal, Lisa, and Rachel are nothing but liars. I'm telling you, you need to stay away from this company. I am a single mom with an autistic child. They had me convinced that I had my home, they were ready to close, and I was ready for a walk-through, only to find out that I have cried knowing that these people knew all along they were not going to give me a loan. Stay away if you have any sense, or if you have any questions, I can tell you more about these people. I live here in Georgia; I dealt with the ones in South Carolina, Crystal, Lisa, and Rachel. Con artists, stay away. Email me with any questions or concerns. I will tell you exactly what happened. They are making me put a rating on here; they don't deserve one, but in order for me to get my point across about these people, I have to at least put something on here, so I'm putting a one, but a zero is what they really deserve.

We are both veterans, and the loan is through the VA. My husband, a 20-year veteran, has been through the house-buying process in Indiana. This was my first time, and it was absolutely horrific, disgusting, and stressful. The house we selected was very beautiful, located in Palm Bay, FL. At first, the process was moving along very smoothly with no stress. We were given a closing date of today, April 25th. My husband was going through the VA loan process. If I could not rate it, I would prefer that. To be left in tears many days in a row says a lot. The frustration was just incomprehensible.

My husband was awarded money from the VA for disability. We began paying off debt we had before this process. His name is on the loan only. About a week before closing, the trouble began. Brandie Plummer was very sarcastic and condescending. She spoke to us as if she knew everything and treated us as if we had never used a computer. Although my name was not on the loan, I was asked for bank statements. Every time we were asked to send documents, they either received none of it, or some of it was missing. When they called us later in the afternoon, if we needed to go to the bank, we had to wait until the next day because it was closed. She took her time when answering questions. She asked us to send financial information via email, but when talking to another representative in person, with her on the phone, she claimed that financial documents couldn't be sent via email, although that was the only way we had sent them before. We were repeatedly asked for the same information.

Zach, another person representing their mortgage company, could never be reached. He never called back. He would say one thing was okay but then change it the next day. My husband was presented with a solution to lower the debt-to-income ratio by getting the car payment under $470. We contacted the car company, and they explained how to do it without refinancing the loan. We were willing to pay down $10,000, which would lower the payments to $409.10. However, we could never get a return call from Zach. Tammy, Brandie's supervisor, did contact us back and told us to hold off until we got the word from Zach. Then the concern shifted from us paying down the car loan to a $58 payment which was one of the many payments made from the settlement payout from the VA, as we were working on improving our credit.

At one point, we went down to the bank to retrieve some paperwork Brandie needed and put her on speakerphone. The banker wrote down what she asked for, and when he came back with the papers, we verified that everything she requested was there. She then said she wouldn't know if it was what she needed until she saw it and wanted the banker to help us scan and install an app on our phones. It felt like they were not making the process any easier. When disturbing changes came up, like the shift from the car loan to the $58 concern, it was all too much. We even drove to Palm Bay to drop off the papers ourselves.

When the closing was pushed back to May 13th without proper notice, and after all the turmoil, my husband told Brandie we wanted to cancel the whole process. Our preparations for the move became upended, including canceling a new furniture delivery and finding our house in complete disarray. Matt, one of the guys who showed us a few houses, reached out and acknowledged the issues, even offering a $200 gift card to make amends and promising to call us back within 24 hours.

The process was extremely disheartening, and it drained all the excitement we had. Reading other reviews and complaints, it's surprising they sold any homes at all. They certainly don't make the process easy. Tammy, Jeremy, and Matt tried their best, but overall, the experience was terrible, and I see that many others have similar complaints.

I am truly disappointed, as we were looking forward to our forever home after being homeless due to a house fire, living in hotels, housing for homeless veterans, and then this rental property. We thought our last stop was going to be on Criswell Ln. The experience was an utter disappointment, and I wouldn't recommend buying a home through this mortgage company. The communication between their departments was lacking, and it seemed as if they didn't care. It felt more like they were deterring us rather than helping us. It was always one thing after another, a horrible experience.

My experience with my mortgage/loan officer, Anthony Sukanick, was extremely frustrating and disappointing. From the outset, communication was poor, and there was little to no clarity about the process. I frequently felt rushed, with timelines being pushed without proper explanation, which left me feeling uncertain and unprepared. My loan officer knew I was working with a realtor and that we both needed to review the contracts, yet instead of ensuring everything was accurate, he pressured me to close according to his timeline—seemingly motivated by his own end-of-quarter bonuses.

To make matters worse, unexpected fees were added without transparency, leaving me feeling misled and unprepared for the financial burden. Our closing was originally set for March 17th—only three weeks after the initial approval—despite telling D.R. Horton we were in no rush and would have preferred to wait.

The situation worsened at the signing table when our loan officer briefly appeared, said hi, and then left without addressing any of our concerns. The notary, who was the only other person in the room, displayed a miserable and smug attitude throughout the closing. While my family and realtor tried to lighten the mood with jokes, we were met with eye rolls and complaints muttered under her breath. Despite multiple requests, the loan officer never returned, even though we had asked him to explain the tax certifications. Furthermore, before and during the signing, my realtor requested to see the tax documents over four times, yet Kym Jerry assured us they would be available at the table. Upon arrival, we were told the documents weren’t ready for review because they had only been requested two weeks prior. Not only was the title sent over with someone else's name on it, but we also told the title clerk we didn’t want insurance a week prior, only to find out at the signing that she had added the lower insurance package. This only further demonstrated their attempt to get money in any way they could.

Overall, this was an incredibly negative experience as a first-time homebuyer. It felt like a blatant money grab by the builder, with extra fees tacked on while making it seem as though we were “getting 10k back.” I would not recommend Anthony Sukanick to anyone, given his lack of professionalism and trustworthiness throughout the entire process.

Hey, William here, first-time homebuyer. I'm AA, and my fiancé is Asian. We were putting $150,000 down, of verified funds, on a $300,000 house, but I was told that I should not go on the loan and just let my wife do it, even though I have better credit. This was advised by my loan officer today after they denied us, by the way. So I do appreciate everyone's feedback. I wish I would have seen this earlier. Holy crap, it all makes sense now...

Halfway through the loan process, Beverly Stewart in Reno has probably been the best person I have ever had to deal with as far as customer service goes. She has been there for me 24/7, and not only answered all of my questions but has also gone above and beyond in guiding me through this potentially stressful process. I recommend DHI Mortgage to any homebuyers in the Reno/Sparks area. Every company has its bad apples, but Beverly Stewart is a person who makes you feel like you've known her for years. Just an absolute delight working with her.