Diamond Credit Union

They put a limit of $500 on my debit card without reason. I will be closing my account because of this. I’ve been with the bank 20 years and never had issues until this. They couldn’t even tell me why the limit was placed on my card even though they said the card was in perfect standing and without issues. I’d definitely go with another bank. The teller seemed judgmental and racist today and then all of a sudden I had a limit on my no issue account. I will be filing a complaint and contacting the better business bureau for illegal practices.

Got this with mediocre credit so it gets a few stars for that but ive never heard of a credit card that will not review your account for increases and will not reward you with an increase for longterm ontime payments and good credit reporting. They say the only way to get an increase is to close my card and reopen a new one with a hard pull and new inquiry to see if i am qualified for a higher starting limit (not even guaranteed) not only hurting my credit but also resetting my credit age on the account i built back to zero. Doesnt make any sense nor will i do that as i have brought my score up almost 150 points in a year. I would expect more from a credit union card esp considering diamond is an amazing bank. I love everything about them and reccomend them constantly with the exception of this card that will be 1k dollars for the rest of my life. I would honestly cancel it but it has positive reporting so it would be silly to do that as well. I guess im just stuck with it. Maybe i should have read the fine print?

The loan itself is fine, it’s everything else that is terrible. I’ve been with Diamond with three years and EVERY year I have an issue with a late payment because their system glitches. I am not sure if the problem is that the automatic transfers “expire”? I really don’t care either, the fact I need to “renew” and automatic transfer is a joke. I’m not sure if this is some way to scam their clients? In any account Diamond Credit Union is trash, I would avoid at all costs.

I am fed up with this institution and disgusted with the Exeter branch in particular. I went in with questions on why I was charged multiple overdraft fees while my account was seemingly positive, and was shown a statement of my account activity on the rep's computer that did not match the account activity timeline I had pulled up on my mobile app. Was basically told that I had funds in my account that were frozen due to holds, which is all well and good however it seemed like they were picking and choosing which funds to freeze and when. The rep (who was very patient and nice, no complaints about him) and I sat and literally the math separately, and kept coming up with different numbers. He finally called in Jen, who seemed to be his manager or something to try to help explain where things went wrong and the way she treated me was totally unacceptable. Unbelievably condescending, rude, very impatient and was no help at all. I did receive a refund for some of the fees charged. I recognize that I'm not so great with money and take full responsibility when I do overdraft, however this time I felt I was being lied to. The fact that my account activity according to their computers did not match the account activity reflected on my app, in terms of when purchases were made or which funds were held or "frozen" and different petty authorization charges from card companies that I NEVER saw on the app (that apparently affected my available balance) does not sit well with me. The run around I got today as well as other times and the deplorable way I was treated by this Jen character have led me to decide to close my accounts for good, and find a more honest credit union that isn't out to bleed me dry.

If I could give Diamond Credit Union a 0 star review I would. When I was a member, the customer service was always extremely poor. They once turned off my cards and when I asked, they stated "We need to reach you and couldn't, so that was our way of us getting to call you." They made it was difficult to complete simple transactions. Fast forward to the future. They refused to erase a negative item from my credit report that I rectified with full payment and sent me an insincere letter that they could only erase the information if the balance was incorrect. I’m Sorry Diamond Credit Union, it's not that you couldn't - you wouldn't. With many other choices for banking in Berks or Montgomery with fair credit and banking practices and wonderful customer service, I advise everyone I know to take their banking elsewhere.

I have called Diamond Credit Union numerous times to figure out how much i owe in payments on my car. In February I talked to a man named Greg who stated that i was "without insurance from November until now" which was incorrect as I had insurance the entire time. During our conversation he was very unprofessional and arrogant even though I had done no wrong. I provided proof, I had my agency call them and fax proof numerous times and each time they found something else that they needed to fix the dispute. Because of the dispute they raised my payments from $260 to $500 because they added their own insurance, without my knowledge or approval, and while i was trying to prove to them that i indeed HAD insurance the ENTIRE time they REFUSED to accept my regular payment of $260 which caused me to fall 2 months behind until they finally figured it out. So now it is May 10th and I am still 2 months behind because they wouldn't take a payment I tried making over a week ago (May 2nd) and today informed me that the car is now in repossession status because of my being 2 months behind. While on the phone with a woman whose name is Steph, but was identified as the Head of Collections I was informed that I owe $517, which i was trying to pay $300 right then, but she refused to accept my payment until it was full. I then went to the bank and deposited more money to be able to pay the $517. After that i called Diamond Credit Union again and spoke with the same man mentioned above named Greg, who said I didn't owe $517 but i owed $617 because of a $100 repossession fee. At this point I was fed up with the run around and said I would be coming down to the branch to get proof of what i owe in paper because i felt they were trying to rip me out of my money. While having this conversation with Greg he was arrogant and rude again stating I could either "pay the $617 or the thousands that I owe on the car". So when I went to the branch my girlfriend was with me and got a little loud and used a curse word so they asked her to leave and she refused to they called the cops, the cops showed up and everything was peaceful and I talked to them and they said they needed $617. While I was there I informed them that I had ALL OF THE MONEY and our conversation ran past their business hours and now all of a sudden they don't know if they can accept my payment because its after hours. The ladies at the branch call Greg, and he tells them to refuse the payment STILL, and the repossession people show up and take my car, while I am standing there cash in hand. First off I don't understand why it is now being repoed when I have been 2 months behind before. Second of all I don't understand how they can constantly refuse my payment and reposess my car while I am RIGHT THERE saying I will pay RIGHT NOW before the repo people even showed up. After everything was said and done the people at the branch also informed me that if my girlfriend ever calls or talks to them they will bill me the entire amount for my car and refuse my payments. Now since they refused my payment and repoed my car they incurred me another $300 in charges and forced me to miss at least a days work. I work an hour and a half away and have no other means of getting there. This business does nothing but give you the run around and has no internal communication.

I started banking with Diamond Credit Union a few years ago. They have always been there to help, and they are great with loans. They are extremely clear about their policies and procedures, and their website is very up to date and easy to use. Never had a problem so far, but I know they have been very upfront and willing to work with me for any questions or concerns I might have. I would say that if your looking for a dependable credit union, I would highly suggest Diamond Credit Union.

Overall I've had good experiences with this credit union. It's convenient that you can get a replacement check card when you need it. I had issues with someone having my bank account information and I was able to go into a branch and set up a new account and transfer my money within an hour. I like that I can do instant deposits after hours. The only disappointment I had was I tried to get a debt consolidation loan so I could have cheaper payments while I was in school because I had to go part-time and they denied me. My credit is subpar due to issues with identitfy theft, but considering the payment history I've had in the last few years was perfect, I wish they would have helped me out more. I get rules are rules, but I was able to find another credit union to approve me for the loan I needed.

Diamond credit union is awesome and I have been with them for almost 5 years now. Ever since I switched to them I have had nothing but great experiences. I always get welcomed when I go in and am treated very well. I am usually in and out of there in 3 minutes. I never have to wait in line because there are plenty of tellers. Overall I would highly recommend Diamond to anyone looking for a new place to do your financing with.

I have been banking with Diamond for about 6 years, and overall I really like the service and security. We do all our banking there, our personal accounts as well as the accounts for 2 businesses. My husband and I also have a low interest credit card through Diamond, and we are easily able to access and make payments to it right through Diamonds website. The website is very comprehensive, and we were even able to apply for a loan and access the funds without having to visit a site. They make banking very convenient. The employees are friendly and helpful. This is definitely an institution I would recommend!

Diamond Credit Union recently changed the look and feel of their website and online banking service. The colors are more contemporary with a lot more images than the old site. The process of finding information about services or forms I may need is much more user friendly. I am glad to see that Diamond is staying up to date but still maintains that hometown banking feel. Whenever I go into the branch office I am always treated in a very friendly manner. It’s a great credit union that offers very competitive rates for personal loans. If fact I financed my last three car purchases with them.

Diamond Credit Union is a pretty awesome place, and they've been my bank of choice since 2008.

Actually, what caused me to become a member was my semester abroad in England. Up until then, I had switched from bank to bank to bank (Sovereign, Citizens, Bank of America) because of bad experiences. Since I was going abroad, I was basically looking at a hefty fee for each international purchase I made on a debit card.

Anyway, my mother had been a member of Diamond Credit Union for a few years at that point, and I took over one of her checking accounts with them. No Fees For International Purchases. That included ATM withdrawals. That alone made a HUGE difference in my finances.

After coming back from England, I stayed with them because they were just so convenient. Their branch location was right near my part time job, the hours are awesome because they're open on Saturdays and open later on Thursdays and Fridays, when people typically get paid. Also, I love that I can deposit cash/checks at their ATM in the middle of the night, and it's put into my account right away, before they even open the next morning to see what I put in the envelope. It's super convenient.

Also, they provide one “oops” to us, per year. So if you overdraft by accident, you can get the return fee (which is really low by the way) returned. Also, I am not charged by Diamond for any ATM withdrawals, even from another bank, and I recently discovered that the ATMs from other Credit Unions won't charge me a fee, even though it will say that it will on the screen.

I have an auto loan through them, which they gave me an awesome rate on because I'm a member. I'm considering opening up a credit card with them too, since I have none yet, and should probably start building up more credit.

Oh, and no minimum balances or monthly fees in the checking department, and savings is like a $5 minimum. I always listen to my partner complain about his $100 minimum amount in his checking and I just don't understand why people, especially info-savvy young people, take that kind of stuff from the big banks when credit unions are there to make your life so much easier!

So... join a credit union. And if you're in Southeast PA, join this one. You really won't regret it.