Eastman Credit Union

Do not bank here if you expect consumer protection or respect. Eastman Credit Union utilizes lazy, automated risk algorithms that aggressively penalize victims of merchant fraud and shipping failures.
I recently underwent a major personal milestone, investing in a completely new wardrobe across platforms like eBay and Mercari. Out of over 90 successful transactions, I encountered a handful of standard e-commerce issues—items lost in transit by the carrier, or rogue merchants refusing to issue a refund after tracking explicitly proved the merchandise was successfully returned to them. I also had several items that weren’t as described and had gotten damaged in shipping. Instead of honoring my lawful consumer rights under federal law to dispute these unfulfilled transactions, ECU automatically flagged my account.
I received a highly insulting letter claiming I was "negligent" and failing to secure my PIN number. This is a complete lie. My physical card and PIN have never been compromised. When a manager called to discuss the letter, she completely gaslighted the situation, ignored my documentation, and actually attempted to dictate my personal shopping habits, telling me I shouldn't buy items online. Every major national bank handles merchant non-delivery and returns seamlessly. ECU, however, chooses to blame the customer to avoid doing the manual back-end work required to hold shady merchants accountable.
They are currently withholding hundreds of dollars in legitimate reimbursements for items I do not possess, while stripping away my debit card access under the false pretense of "negligence." They do not operate from a place of integrity or sovereignty. If you want an institution that protects your assets instead of lecturing you for merchant failures, go elsewhere. I am taking my business and assets to a national institution that actually understands consumer law.

They screwed my 6 year old out of his disability check just because it went into my bank account which I went and closed after they wouldn't fix the issue of taking money from my 6 year old

Amazing, easy to understand, I love Eastman Credit Union. It's an amazing bank to bank with. I have a secured credit card, and it is really helping boost my credit.

To charge a 10 dollar convenience fee is ridiculous. And for whose convenience is it really? There is less work to be done when it's done on the computer. So why are you charging such a high fee? Are you so greedy that you have to squeeze every penny you can out of people? Someone help me understand this nonsense, please.

Ripped off; financed a car for $8,100 that's only worth $2,900. They are in cahoots with Morristown Chevrolet to deceive you and make you think you are getting a good deal, but in reality, you are not. They take advantage of people with low credit scores.

Very limited online mortgage information. No escrow allocation visible. Not even a mortgage statement for both joint borrowers (only one, and we had trouble getting that visible). Ended up resorting to mailed statements. There are much better options elsewhere. Eastman needs to work on improving their online portal.

They provide loan calculators online to help me arrive at a payment for my auto loan. However, when I got the loan, the payment was $2 higher than the calculator indicated. I found other loan calculators online that agreed with the ESL calculator, which was $2 lower than my payment. When I asked about this, they said I could take my loan somewhere else and that their calculator was approximate.

Eastman is the best for convenience and lower interest rates, extremely helpful in getting a loan and explaining benefits. Friendly, helpful staff in the bank and over the phone. The app allows you to do your banking online.

Abysmal customer support. Called five separate times and the representatives I spoke with were unable to even send an email address correctly. Claimed "it's been sent three times" as I stared at my All Mail section in my email with no new email sent. Not the nicest in the world either.

WORSE BANK EVER!!! Call center doesn't have a option to talk to a real person after hours or weekends. I got locked out of my card again while out of town, couldn't get a hotel room, couldn't pay my rent, and my cuase me to get evicted. It's to stressful dealing with this bank bc you can get anything done without taking time off work and going inside. My money is in bank purgatory rn while I sleep in a cold vehicle for the weekend with no way to talk to a real person.

Customer service is woke and rude. a company that does not allow you to talk to an admistrator above a call center supervisor is arrogant and and unacceptable. When you don't have time for your clients and their concernes esspecilly as a creditit union thst is messed up. I had questions on 2 occasions, and today I was called a racist for no reason. I was trying to clarify a position then the customer service reresentitive opened up a can of worms,and then would not let me respond and explain and hung up. Also the wait wait times are horrible for people who have to work. Yesterday I waited 22 minutes for someone to answer the phone today 25 minutes. This week I will be joining The Navy Federal Credit Union.

They didn't believe I was me! LOL. For years I have been trying to close the account as our family moved away and so unable to use their services. I tried to update my info online for months but their system wouldn't let me. I finally got through by phone where I had failed many times before due to 30 minutes wait times. I told them they could "keep the money." I just wanted to close the account and not accumulate any more "dormant" fees until it got to the point of me owing them for a zero balance. Now they need a letter and a DL copy. I gave them one star for politeness and zero stars for their inability to close the account and my exhaustive effort it took to even talk to a human.

So our first two loan experiences went great, they were quick to respond and get settled, this last one was a nightmare. Courtney Sweeney will not respond sometimes for the whole day. Once it was finalized would not call to give an answer I had to wait on hold through customer service line for them to tell me. Ended up just financing elsewhere and had it all done in less than an hour! They have some good loan officers but Courtney needs to care more or find another job!

ECU is there for YOU!!! Eastman Credit Union has the Best Customer Service! Working for You 24/7. Friendly, Patient, Courteous, & Knowledgeable Staff working with You & For You! Highly Recommend ECU for Your Financial Needs!

Lets just say if you dont have a huge down payment they will use any excuse not to fund your loan even if your qualified...they all about SHOW ME THE MONEY!!