Fidelity Bank was founded in 1974 and is owned by Fidelity Southern Corporation, one of the largest bank holding companies based in Atlanta with $3.1 Billion in assets and over 1,000 employees. Through careful, deliberate management, and their belief in “The Golden Rule” they have grown to over 60 bank branches throughout metro Atlanta... show more
Fidelity Bank Reviews
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Neil Hamp @neilhamp
1 Star Rating
Don’t use Fidelity for banking. They’ll put a restriction on your account whenever they feel free. Yes, Fidelity will hold your money and not allow you to use it. Do not use them, try BOA or Wells Fargo. Basically any bank is better than Fidelity.The customer service is mediocre. Received a deposit on Friday, couldn’t access my funds until next Thursday because no one from customer service cared enough to figure it out. It took numerous calls before someone with sense noticed a random restriction was placed on my account with all my money. You have been warned!! This is not a good option for banking. AVOID AT ALL COST!!!
It seems like every month my rates go up. They start you out with a nice low rate and after you start using your line of credit you'll get letters saying your rate has gone up. My new increase has me at 7.74%. I will never do business with them ever again.
Absolutely the worst bank I have ever experienced. And, I am an investor with 40 years experience. Bureaucratic, incompetent, poor knowledge of the estate process, I have been trying to get my mothers estate out of there and it feels like all the delays and repeated requests are deliberate. They asked for better copies of Letters Testamentary, which they had already accepted two weeks before. They actually told me my birthday “input” on the application form had to be redone because the numbers didn’t fit into the slots properly. But, this was a glitch in their forms. What am I? A computer processor? Treated me like a secretary. Also sent incorrect forms to me. I have finally turned it over to my lawyers. Impossible to believe any bank could be so so terrible. Avoid, avoid, avoid.
Product: Fidelity Bank Investments
Michelle VanGundy @Michellebelle61
1 Star Rating
This bank actively recruited my business for a small business loan. Our loan officer gathered all of our information and knew our full history and of course was confident that a very old credit issue of my spouse would not be an issue and advised we put our parents on the loan as guarantors. The process was so slow and all the while our loan officer and another VP was confident we would be approved soon. So finally 10 weeks after we first applied, we were denied for the credit issue we handled nearly ten years earlier and we were up front about and advised it wasn’t an issue. We had plenty of investment money and parents backing our loan. It just seemed so unprofessional and damaged a rare prospect for a location for our business and set us back weeks and weeks and cost us so much. Stay clear. They do not have their act together for small business. Thankfully we now have a business loan and it was a snap.
5 Star Rating
My experience with transitioning has been great. Everyone at the bank has been extremely accommodating. They make me feel that my business matters. I like that the bank still feels like a small town bank even though we are in quite a large community.
DO NOT USE THIS BANK!!! They are trying to charge me $20 monthly for paying with my Debit card... this "bank" is a disgrace. I gave it only one star because I can't subtract from them. DO NOT USE THIS BANK, IT IS GARBAGE!!!
After reading these reviews it sounds like I dodged a bullet anyway. I walked in the other day to open an account. The lady who was supposed to help me seemed to be bothered that I interrupted her gossip conversation. I asked to open an account. I explained I was new to the area. We had just moved from KY. She said since I had an out of state drivers license they could not help me. My first order of business when moving to a new area is not the Drivers License bureau! She said they had to verify my address. I offered multiple alternatives to verify my GA address including the closing documentation on the new home I had ourchased less than a week ago! However, she was more interested in getting back to her comversation. I will take my 12k/month across the street. She seemed happy about that and annoyed I continued to bother her.
I've had a few different banks over the years and this is by far the most unintelligible institution that I've worked with yet. The 1st time logging in should have been a sign. The site has two different ways to make a payment. Neither which work with each other. They both operate independently with no core functionality. The systems always slow and not even the staff can see what the system sees. That's reason enough for me to refinance somewhere else.
Called to this number which is the Kansas city mortgage office - 18003046161 on a Sunny Monday at 2pm, 8/27/18. The Voice message says: please call during the Business Hours. Then I googled for customer service Fidelity bank to make a call, it took me to GA center, now they said Kansas city division is a different bank, they can not help! That makes sense:-( ??!! Very troubling...