FirstBank

My dad went missing on April 1st this year. I have a POD at the First Bank location off Elmore Rd. in Crossville, TN. I also have a durable Power of Attorney over my dad's estate that this bank refuses to honor! The bank will not allow me to move my dad's money into a higher interest money market plan that will allow the money to grow at 3.6%. Why would they do this? Because the money is currently earning 0.7%. This bank has refused to let me talk to their legal department. At this point, I have been locked out of all aspects of handling my dad's affairs and possibly earning him more on his investment. The difference is $700 per year at 0.7% versus $3600 at 3.6%. They have forced me to retain an attorney to ensure my dad's best interests are met.

If you want a bank that will hijack your money in an effort to make a dollar, this is your bank! If you don't want this bank to seize your funds and not send you a statement for 3 months, I'd highly suggest you avoid this institution at all costs!

As for the late and lame reply from First Bank below in an attempt to talk this away... I'll say to you what was said by your branch manager, Mandy Petrey, 'You'll need an attorney. Talk to them... I've got mine. You can talk to him!'

So as of August 8, 2025, with the help and expense of retaining a lawyer and getting my dad's doctor to write a letter, we have managed to get the money out of this bank's grasping hands. My dad vanished on April 1st, so it took my family five months to get this bank to recognize my 100% legal and binding power of attorney. I immediately closed the account and moved the funds to another financial institution, in my father's name, and it's now earning 4% versus the 0.7% First Bank attempted to hold us to. Folks, you be you, but I'd think twice before trusting this bank with your money.

Once again, here we are late at night on 06/28/25 and the Firstbank App is down AGAIN! Last week we were unable to Zelle any funds and it was an emergency situation. Firstbank has gone from bad to worse, and I will be taking my money elsewhere.

FirstBank is always the best to work with. They are friendly and fair, and always work with you if you’re struggling. interests rates are never outrageous either

They are great and helped us get a loan and made it as easy and quick as it could be. I would recommend First bank mortgage to anyone.

Couldn't ask for a better lender than chasity Howard at first bank in cookeville tn. Out dreams came true with this bank even when they didn't any where else and they were fast and reliable

This is an awesome bank with very friendly people that work there. I would definitely recommend. In fact I will be sending customers to you.

First bank of Fairview tn was and has been there for my every need and I have been completely satisfied with the results and people who have helped me.

Great company. Easy to work with, entire process took place over the phone, or online until final signing, very easy to submit documentation to, and quality precheck before submitting to underwriting that truly saved time on closing.

Very helpful and kept us informed through the whole process! I recommend to anyone looking for a home loan. Everyone was polite and professional.

I went searching for a checking account with the highest interest rate I could find and First Bank checking definitely fit that bill. They were offering .8% which is amazing for a checking account! You won't find a rate like that anywhere else. You also don't have to jump through a bunch of hoops to get it. Can't recommend enough.