Greylock Federal Credit Union

I purchased a Kia from a Subaru dealership in Bennington, Vermont. I had the vehicle for only 30 days when the engine failed, and another dealership quoted $6,712 to replace the engine.

It truly impacted my life as I had two deaths in my family, among other things.

I paid off Greylock FCU after the loan defaulted. The debt is paid in full as of May 30, 2025. Despite my calling at least four times, sending six letters, and a number of emails, the bank still has not provided a letter. This has impacted my career. I paid thousands for a car I only had for a month. I am overseas for work and can't just go to the bank. It is awful service.

I have my Worker's Comp check direct-deposited. I changed it from my other bank to this bank, and these people want to hold it for two more days. What a scam of a bank, man. I'm just going to change my bank back. I don't recommend this bank to anybody; terrible service. They said they were going to call me right back. I called them back because they never called, and Kate went home. Very horrible bank. I don't recommend this bank to anybody. There's an online bank called Old Glory Bank; they're online, but you're able to rent cars with their debit card, and it's a real bank, so it's not just like a prepaid card. They've been very helpful to me. I recommend everybody go there. I'm going to cancel everything about this bank as soon as I get the opportunity.

In my experience, all Greylock employees are very helpful and friendly, especially the branch manager in Lee. By the way, credit unions really are better than banks.

Will never bank at this institution again. I set up a Savings account and both myself and my partner were issued ATM debit Visa cards to use. We saved for a trip to Mexico and intended on using this account for our travel. I called the bank and told them I was traveling to Mexico and the dates I was going, they made notes on the account so none of my transactions would be declined. I spoke to someone on three different occasions about my account because every transaction was declined. From booking a dolphin swim the day before, buying groceries in Mexico, shopping at various merchants, every transaction was declined. Never once did they mention we could only use the card at an ATM machine. Had I been told that when I called ahead of time we could of planned accordingly. You would think someone would of mentioned it when I called a second and third time but they all just offered frivolous explanations. I finally got the correct explanation once we returned home and was told because it's a Savings account you can only use your ATM card at ATM machines. A vital piece of information that would of changed the entire vacation experience.

I no longer use my Greylock Federal savings account as much as I used to since I moved 40 minutes away from the nearest branch for college, but the experience I had with them is amazing. I have the majority of my savings still in the account because it keeps me from using it. I opened the account when I was 7 because a relative passed away and left me a large sum of money. I was a member of their kids club where they give you incentives to save money. They give you a competitive rate for your savings account, so every couple months when they send you a statement about your account, you can see how much interest your account has earned. I have never had a problem with my account, and plan to keep the account due to how much I like the credit union.

I really enjoyed working with Greylock when I first opened my account. However, since I moved out of the area I have faced nothing but problems. There are no greylock locations around me making it very hard to continue to use their services. I have had trouble with their customer service representatives when I have encountered problems and needed assistance. I always found it much easier to go down to the bank to resolve my problems but now that there is not one around me I am finding that staying with greylock is turning out to be more of a hassle. I enjoy the bank a lot but wish that there were more locations available.

I have had a saving and checking account at Greylock since I was a child. The first account I had was the saving account with the Kid's account where they help you learn how to be responsible with money. I would get a monthly kids club letter and they did programs where if you did summer reading, you would get money. In highschool I then opened a checking account which was very simple to set up. I have never had any problems with my accounts. I overdrew my account three times and every time they haven't charged me the overdraft fee and have fixed the issue for me. The customer service is great and they are very willing to help with any issue. I would highly recommend Greylock since I have only had positive experiences with them.

I really enjoy working with Greylock, I have been with them for about 8 years now. I can always count on having good customer service when I go there. I once had an instance where someone tried to commit fraud with my credit card account and Greylock took care of the problem and alerted me right away. It gave me great piece of mind to know that they are on top of things like that. My only downfall to Greylock is that they are mainly located in and around Pittsfield, MA. When I went away to college, I had difficulty because there were no locations near me.

A local, honest insurance branch that gave me a great quote on my personal insurance and gave stellar education on my requirements in the process. My only complaint is that, this bank being so popular for good reason, the wait times are considerable. They might benefit from some expansion, as the demand is definitely there.

I opened first a savings account with Greylock Federal Credit Union when I was 8 years old. As I got into high school I decided to open a checking account and have continued to have an excellent experience. I once over drafted my checking account and my savings account covered the overdraft. I was technically supposed to be charged an overdraft fee but the next time I came into the bank, the teller cleared the charge since it was my first time it happened. The set up of the account was really easy, you receive a very durable debit card and it came very fast. I would highly recommend getting a checking account since it is very easy to set up and manage. Greylock also offers online banking where you can easily transfer money between accounts.

I have had a savings account with Greylock Federal Credit Union since I was 8 years old. They have an excellent program for both young kids and teens. Greylock's Cub Club for kids and Fusion financial programs for teens and young adults help youth learn how to manage money and start saving for their future. I really love how they invite the entire family to be a part of their organization. I have had several situations that Greylock handled very appropriately. I have overdrawn my account many times and Greylock has notified me and not charged me a fee, The employees are extremely caring and go out of their way to make you feel welcome and part of a family.

I have only had excellent customer service at Greylock. I had an issue where I overdrew some funds, and they worked with me to reduce the penalties. They have convenient locations around the area. Their website is also useful for online bill pay and sending out checks as I hate to write them myself.

If someone told me a year ago that I could have a bank that would actually care about my finances i.e. my life, I never would have believed them. Since switching to Greylock it feels like I actually have people behind me. Every time I go in I am greeted with all smiles and they really make me feel like I am a part of the community. Whenever I run into trouble, which is often, that actively work with me to help me solve my problem. Other banks, in my past, generally tried and did their best to profit from these situations, but not Greylock. 6 stars!

I have been a member of Greylock for a few years now and they are always very nice and happy to help me with any questions or issues I may have. The tellers at all of the branches I have been to always have a smile. I had my last car loan with Greylock and the day I paid it off, one of the workers at the bank came down with my title! I thought i was going to have to wait a week or so but it was ready the same day. I often use the online banking which is also one the reasons I love this bank, everything is so easy. The only reason I give Greylock a 4 star instead of 5 star is because they do not have many ATM's. I work about 8 miles from the closest branch and it is difficult to run to the bank to get money for lunch, get lunch and then get back to work on time. Using other bank's ATM's not only charges you their $2-$4 charge but Greylock also charges $1 after the fact. I end up spending an extra $5 in fees if I want to use the ATM that is located closest to me.