Heartland Credit Union

We had a very bad experience with Heartland Credit Union, 23rd Street branch in Hutchinson, KS. They erroneously transferred a large sum of money from two CDs into the savings account (0.05%) without our permission. Granted, we should have checked our quarterly statements more closely, but we were unaware of what the code meant and assumed their statements were accurate. They refused to pay back the interest (over $2,800). We are closing all accounts with this institution. Check your statements thoroughly; they may not be correct!

I have been a member of the credit union since the late '70s. I have never had a problem with anything I have needed from them. I have referred many people to join. I highly recommend them!

I am a farmer in North Western Kansas, and I have always had a good relationship with banks and credit unions I have worked with, including mortgages, equipment loans, vehicle loans and lines of credit. I wanted to move my accounts over to Heartland Credit Union after I heard good things about them. Walking through the door at the Hays branch, I did not get that vibe. I could see people were busy working (which is good to see) but then I saw one person sitting at her desk on her phone, I believe her name was Erryn. It took her a few minutes before she even recognized me walking through the door. But by that time, one of the tellers finished with a customer at the window and began helping me, Jessie or Josie I believe her name was. She was very helpful, until Erryn came over and starting to oversight what the teller was doing, so much that Erryn took over and started a very unprofessional conversation (Her husband, health issues, politics, partying while she was texting on her phone as well) I have never had such an unprofessional experience at a bank or credit union before. I did not open an account at Heartland because of this, and while she is still working there, I will ensure all of my family, friends and employees do not do business there. Once she is gone, I will be more than happy to come in and switch over my accounts to you! Sincerely, a very angry customer.

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If not a member of the credit union, paying a car loan is tedious. Also when calling about any issues with paying it is kind of difficult to find someone who knows what is going on.

The balance of my personal bank loan with Hutchinson Heartland Credit Union has been paid down to $237 from the $1600 I borrowed in September, 2018. I will pay the loan off on December 3rd, 2019. I have made every payment on time

I have had the great pleasure of dealing with the staff and Hutchinson Credit Union. On all occasions my experience has been wonderful to say the least. My only criticism is that several of their employees have moved onto other banks or credit unions. It is not the fault of HCU as the new ones are just as pleasant. I have had experiences in several areas but my loan experience has been awesome. They were very helpful in getting me approved for two vehicle loans and later on a home loan. The rates were very competitive even though my credit was not perfect. Michael worked with me until he got everything approved each time. I will always be grateful to them. Even if you are just needing to run in to cash a check or deposit money everyone is so friendly and within no time calls you by name.

Hutchinson Credit Union helped a lot through my experience with credit cards and car loans. Honestly, I could not ask for more.
With an easy sign up process and application form, I managed to pay all my debts and I had no trouble after that. It kept me up to date regarding the payments and I really needed this!
Also, the car loan and insurance appliance helped me when the car was damaged, two months ago. I paid only 1/4 of the cost of the reparation, approximately $56.
There is nothing wrong or confusing about Hutchinson Credit Union and the customer service is always available for the clients who need some assistance.
I would warmly recommend this to everyone who looks for a good deal.