Aetna

Worst company ever. They charged me the equivalent of six months of insurance in one payment and now they don't want to give my money back. They keep "escalating" my case and asking for 7, 10, 15 business days. My bank account went negative, and I had to borrow money. They just don't care. Customer service is unprepared and impolite; they say, "I will do you a favor and check it for you." A favor? Never get Aetna! I am not renewing. I just hope they give my money back—a true nightmare!

Let me be clear: Aetna is the worst insurance company I've ever dealt with—and I'm someone who works hard, pays premiums, and simply wants access to the care I need without being sabotaged by the very company that's supposed to support me.

Aetna shows zero concern for its members' time, health, or well-being—only its bottom line. The executive leadership, including CVS Health's new CEO, J. David Joyner, pulled in $17.8 million in total compensation in 2024, despite CVS consistently prioritizing profit over patient care.

When billions are at stake—and top executives are earning lavish compensation—it's clear who really holds the power in this company.

Here's what happened to me: Aetna denied my necessary prescription, not for medical reasons, but because they wanted me to switch to a 90-day supply. Rather than processing the prescription, I had to make multiple calls while working, wasting time and causing stress. This wasn't a medical decision—it was an administrative power play to save the company money while costing members hours.

Then, they refused to cover my $400 brand-name medication. Instead, they're forcing me onto a generic that makes me ill. This isn't policy; it's playing doctor without a license—and without a conscience.

This isn't just poor customer service. It's a calculated system of denial and delay—and it's harming real people like me.

But here's the part they don't want: when you treat people like this, they learn how to fight back—and fight smart. There are completely legal, legitimate ways to cost a profit-driven insurer real money, and I'm on a mission to help more people use them.

I'm not organizing anything illicit—I'm encouraging others to be informed, proactive members of their own health care.

I've started using every covered, no-cost benefit provided by POS II, such as:
• Preventive screenings and immunizations
• Diagnostic imaging and lab tests billed as preventive
• Speech, occupational, or physical therapy (habilitative services)
• Medically necessary home health visits
• Initial skilled nursing facility stays
• Durable medical equipment and hospice care when covered by the plan

These are all zero out-of-pocket services for members—yet they cost Aetna substantially in provider fees, facility costs, therapy sessions, and staffing.

I'm also appealing every denial, filing official complaints with state insurance commissioners, the Department of Labor, and federal regulators, which triggers costly internal investigations and oversight. I'm demanding manual medical reviews, not automated denials. I'm scrutinizing billing line by line, exposing mistakes, forcing corrections, and costing your administrative resources with the same delays and red tape you've inflicted on others.

I'm sharing my story publicly—on the Better Business Bureau, Google, Trustpilot, and social media. I'm raising awareness, advocating for others, and building pressure so that when employers hear from enough dissatisfied employees, they may drop Aetna altogether.

If needed, I'll pursue legal action or join class-action litigation. We're done being manipulated and ignored. Aetna doesn't manage care—you manage shareholder profits at the expense of human lives.

But we've had enough. The days of quietly accepting this abuse are over.

Sincerely,
All of your customers

I am counting down the days until January 1, 2026, when I will finally be free of Aetna Medicare Advantage. Now hear this: Aetna Insurance is horrendous. They removed my doctor of 14 years from their network midway through the plan year, along with the rest of University of Washington Medicine. They're disrupting the healthcare of 53,000 people for financial gain. Never trust Aetna with your healthcare coverage—never!

I just found out that Aetna does not work with Quest. My MD called and told me that Quest is now out of network. I called and verified it with customer service. The Aetna website has not been updated yet. I have over 10 years of results at Quest and will lose the ability to compare all new results. I cannot understand why they are not accepting them.

Ok, I had an issue with an ambulance service claim. Called Aetna and they said it was a mistake and that this ambulance bill would be covered 100 percent. They called the ambulance company, had the claim resubmitted, and it was done. Very nice and kind lady to talk with , I have never been treated so well on a phone call. Very grateful!

On December 2nd, 2024, we spent a significant amount of time calling the Aetna 800 numbers to get in touch with a customer service representative. We spoke to one by the name of Sacha P. We requested that the policy be canceled, and she verified and confirmed that it was. This morning, 12/17, we were surprised by another monthly charge from Aetna. Again, we tried calling back, and the second person named Misha told us that the policy was not canceled. I have to call back again when I get back home because I could not stay on the phone with them for long while at work.

Consider acquiring insurance from a different provider. The service we experienced was disappointing. DO NOT USE AETNA – GO GET INSURANCE ELSEWHERE. They are horrible

Horrible insurance. I've dealt with poor insurance in the past, but this is the worst ever. Their customer service is terrible. They provide a different answer to a question each time you discuss the same issue with them. The people answering the phones either do not speak English or have such thick accents that you can't understand them when they do speak English. They are often rude, condescending, patronizing, and hang up on you if you ask too many questions. I'm switching companies. I can no longer tolerate their poor service.

Aetna is terrible for insurance. I have had two opinions on lower back surgery, and both doctors say I need surgery, but Aetna denied both claims. I have tried several different things to help with the pain. They have not helped.

Run fast, I needed my medications. They refused to pay, they lied and were not responsible for their actions. I couldn't believe it, knowing my medical situation, in order to live. Don't ever get this insurance. I died twice on the operation table, had a thyroid removal, and it went wrong. They couldn't care less. It looks like they are working with Donald Trump.

Aetna, terrible insurance. Just got off the phone with them again. Aetna is refusing to cover my medication. Aetna had no issues covering my medication when I was insured with them before I retired through my employer. I took out a private insurance plan (about $1000 a month) with Aetna, when I retired just recently. Aetna was my provider at my former place of employment, so no gap in insurance—same insurance company. Now Aetna notified me they are not covering my medication (diabetic). My doctor says I have no choice but to try the medication Aetna wants me to switch to. I called Aetna this morning to find out which medications I have to try and how to obtain them. Well, they couldn't tell me and tried to transfer me to another customer service representative... I don't know how to handle this... I can't be without medication for too long.

Extreme abuse for using the insurance. They want you to stay home and be forcibly disabled. If you go to the doctor, you get hurt, abused medically; traffic to be in ugly revisions to reality that hurt you. Basically, you can't get care to stay pretty; after all, you're not allowed to be on their insurance. They said they were trying to break up my spouse and me. We asked why, then they told us to go after an ex. That's when it gets fishy. Then we called bureau services, which was overriding the insurance. They said it wasn't their fault. However, it is because they called an ex-spouse divorced from over 17 years ago. They didn't have my real husband listed or the real fact that he is a caregiver if needed. They didn't call my contacts when I was in the hospital. In fact, they allowed an audit over a few dollars during breast cancer transition care. Essentially, they are selling me, trafficking me to harm to a violent beating and coercion hate bias crime. This is by their illegal connection of joint commissioners leagues to ex-parties to breach my civil rights, my Christian rights, and marriage rights. They caused me to be beaten, hurt, and to undergo illegal procedures that destroyed my face , teeth ,body and fgm I'm hurt so badly it's destroyed my life, career, church, and is affecting my good marriage. This company needs to be shut down. They abuse you for using the insurance.

All I read is how bad Aetna is; I never had to really use the plan. Lately, I've been having issues, and now I've been making an effort to take care of myself.

I called Aetna to see if I would be approved for what my doctor wanted to do, and they said I was covered. They walked me through what needed to be done. Now they are saying I am not covered after I did everything.

I called to get the transcripts of the conversation, and they said that I cannot have it without a lawyer contacting their legal team.

Aetna does not want to help their clients; they just want our money. I'm going to write and contact every department, the news outlets, and local government officials, including the Attorney General, because I am tired of paying exorbitant monthly costs, never using insurance, and then getting told I cannot use it.

I suggest everyone write to the Attorney General at the very least so they can look into their practices.

Forced to use CVS Pharmacy, which has horrible service. OTC can only be used at CVS, which charges exorbitant prices. There's a limited selection of what you can buy, and many of those items aren't even stocked. The app and scanner meant to verify if items are covered do not work. CVS does not have their shelves marked to show you what is covered. Many items I can buy with OTC elsewhere are not available through Aetna and CVS. Totally disgusted, I will be changing my policy next year, and it won't be with Aetna.

I am a healthcare provider and was recently contacting Aetna Medicaid provider phone number and was speaking with 'China' to get some insurance information. She was very rude and she hung up without giving me any information.

This company, Aetna SilverScript for prescriptions, is terrible. Do not waste your time with them. It's the worst company I have ever dealt with.