IncredibleBank

Sam Riedel in Iron Mountain Michigan was so helpful. We bought a house and she made it super easy. She kept us informed of the whole process. She is so friendly. I love going in the back. They have coffee and soda for customers. They have a table sometimes with free books for kids and they have given away vegetables they grew. Awesome

Another rave review for Michelle at the IncredibleBank Skyline, Cape Coral branch! Michelle worked a miracle for me in sorting out and correcting two inherited IRA transfers that got distributed instead of rolled over, potentially causing dire tax consequences. I ran into a similar scenario with different banks once before, and it was a nightmare, causing me to lose four months of interest. But Michelle stepped in and put everything right, calling the other bank personally and clearing up the mess. She is AMAZING! Ten stars for Michelle!

It was a good bank until Christy, the manager, went on maternity leave, and they replaced her with an extremely abrasive marketing manager, "Tyler," who told me and my husband we had to exit the bank because, and I quote, "I was yelling at the tellers." However, that simply isn't true. I spoke to Ashley, another manager, begging her not to leave the bank. She didn't indicate either way, but I did tell her that the tellers, specifically Tyler, had yelled at me, and I told her my intent wasn't to be rude to anyone, and I never was. Despite this, in the end, they still made us leave, even though months before, they had given us loans and a great checking account. Customer service plummeted, and the bank went downhill when Christy no longer handled things. I am extremely upset about how we were treated, as we both have disabilities and changing banks is not easy for us. We did manage to do it, my husband and I, but what they did to us borders on discrimination, and I'm going to look into a lawsuit for this or check with the Consumer Financial Protection Bureau.

Inadequate Security. I have been attempting to access my bank account to check my balance before I travel for the entire next week. It turns out that after calling in regarding my blocked account, they required a "verbal" password before they could access my account. They wanted to know my balance or checks that might have processed. Since I can't access the account, I didn't have this information. I am very dissatisfied with this bank. And they "EDIT" your review as well.

Not a caring bank whatsoever! My husband had pneumonia and they would not let me cash his paycheck so we could get fuel. I had to drag him out bundled up just so he could get his check cashed.

Take your money elsewhere! Between the inept banking and all the mistakes, coupled with excruciating lengths of time between responses on LIVE CHAT, you'll spend more time worrying about your money and fixing the errors than anything else. They are rude, too, and are shocked when you give them a dose of their own medicine. I'm out and glad of it! Best of luck, depositors.

This bank has given me everything I had asked for and more. The people were friendly when opening accounts and provided me with all of the information so I could make a decision on what I wanted. I did not feel pressured to open an account with high minimum balance requirements or higher interest rates. The environment in the bank is very inviting.

My hometown branch really does a great job connecting to their customers and community. There are different games to play throughout the year such as basketball shoots during the March madness tournaments. There is also complimentary popcorn on Friday! My father-in-law loves his Friday visits to the bank!

My wife and I opened up a joint savings and checking account with River Valley Bank just over a year ago. We are very pleased with our decision. The online banking allows us to move our money between the two accounts freely. The savings account, much like accounts at other banks, did not offer a high interest rate. The savings account does allow us to set aside money and personally earmark the funds for future expenses. This account also allows us have piece of mind that we have money available in an emergency situation. The people at River Valley were very supportive and explained all aspects of the varying savings account options. We chose the account with minimum initial deposit and minimum required balance. We invest for retirement elsewhere, but this account is very convenient.

I have been a member with River Valley State Bank for many years now. I have many things that I love about them. The employees are extremely friendly and to access my account online is easy, fast, and secure. I am overall pleased with the service I have been receiving.

I like my checking account with them, because it not only gives me a debit card for quick and easy access to my money. They are also convenient with having my sign up for e-statements, which allows me to access my checking and savings account online. I also can view transactions from the same day.