At Lake Trust CU, they believe in getting to know you before making a recommendation. They'll direct you toward the program and accounts that are right for you, and make sure you receive the best terms and rates. They'll provide the solutions and advice that will help build greater financial security today and for... show more
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Lake Trust Credit Union Reviews
5
18%
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9%
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3.0
22 reviews
22 reviews
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Lake Trust Credit Union
CC Chilling @Jaedschilling
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1 Star Rating
Inept and greedy like a corporate bank, one hand doesn't know what the other hand is doing. The staff is not trained. There are hardly any branches to go into, and if you do find one, the staff is not trained and have to keep calling corporate, and you never get anything resolved. They have corrupt policies designed to take advantage of the very people whose money they hold. Do not put your money in this credit union!
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Product: Lake Trust Credit Union Savings
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Lake Trust Credit Union
Carol Menard @cmenard1
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1 Star Rating
This credit union has done nothing but cause me undue stress regarding my POA for my daughter's finances, which I control for her. The employees all have to contact the corporate office, which is absolutely clueless! I will gladly go to corporate and educate them on the rules, regulations, and the powers allowed with being Power of Attorney. Also, the difference between a Conservator and a POA. I have been through this several times dealing with corporate. This should be one of the top 5 on their list of things to learn and understand when you are dealing with an individual's finances, as well as individuals with cognitive disabilities who need the assistance of their POA to assist them. When that is denied, it is a Rights Violation.
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Product: Lake Trust Credit Union Checking
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Lake Trust Credit Union
Annelie @schmida
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5 Star Rating
Verified Customer
Lake Trust is amazing! They treat you like family, and not just another customer. They take time to sit with you and learn who you are and what your needs are. I wouldn't trust anyone else with my financial needs.
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Product: Lake Trust Credit Union Personal Loans
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Lake Trust Credit Union
apollosmarketing @apollosmarketing
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1 Star Rating
I wish I could give them negative stars. I had a savings account with Lake Trust. I was saving the money and not touching it. I got a letter yesterday letting me know they escheated the funds to the state of Michigan. I called and they said that because I haven't touched the funds in 3 years, they "BY LAW' have to send them to the state of Michigan and now I have to go to the states unclaimed property and claim it before they liquidate the funds. THEY LIED AND ITS NOT MANDATORY. If you plan to save any money and tuck it away DO NOT USE LAKE TRUST....
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Product: Lake Trust Credit Union Savings
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Lake Trust Credit Union
Joshua Eastridge @eastjc
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2 Star Rating
I have had my account for over 12 years without any problems. I've watched as the fees have increased and kept with them because of the customer service, even though I live in Minnesota now. I just noticed that my savings was going down for some reason. LakeTrust, like all the other money-grubbers, had decided to add a paper fee to my account without letting me know. Unfortunately, that's a deal-breaker. Adding fees and hoping that I don't notice while they milk money out of my account for ridiculous reasons is a no-go for me. That broke my trust and I will be moving accounts as quickly as I can. Screw you guys, I'm banking at home.
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Product: Lake Trust Credit Union Savings
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Lake Trust Credit Union
Chip Hurley @Chip_Hurley
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1 Star Rating
If you are self employed, don't walk, RUN from them. Zero stars from us...this review just required me to choose a star to submit the review. We were an existing customer that wanted to refi our home mortgage. We initiated the process in late August 2020 and ended up firing them February 2021 (yes you read that correctly). They kept asking for the same stuff over and over, even months after our income supported the loan request that was based on their appraisal. They said they needed to make sure Covid didn't affect my income...of course it did. Unless their head was stuck in the sand, they would have known it affected most of the population for the last 14 months. At the end of the process they said since the refi took so long, they needed us to complete another application...WHO DOES THAT TO AN EXISTING CUSTOMER???? HORRIBLE, HORRIBLE process and experience. I cannot stress that enough. Turned around and refinanced the house with Lake Michigan Credit Union, start to finish was 60 days (due to the high volume of deals they were handling) and much better rates. The best thing was there was NO DRAMA or BS. I wanted to hug everyone when we had the close... We were so impressed we even switched our financing on my vehicle from Lake Trust to LMCU. Saved another 2% there. I highly recommend LMCU...they took our frustrating situation and figured it out in short order without leading us on.
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Product: Lake Trust Credit Union Mortgages
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Lake Trust Credit Union
James Mays @Jlmays78m
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1 Star Rating
This is the worst credit union ever! I have had an expired debit card for a year called to update my info and request a new card then all of a sudden since you changed your phone number you have to come into a branch in another city even though you answered all of the security questions correctly not say I g we dont believe you but you have to come into a branch now. Okay please close my account and mail me the five dollars that I have in there. Oh I'm sorry since you changed your phone number we have to ask you to come into the branch. This is no
Hands f Down the mist frustrating thing ive had to deal with in life!
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Product: Lake Trust Credit Union Checking
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Lake Trust Credit Union
melodietillitson @melodietillitson
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1 Star Rating
This bank is terrible. The people who work here are so automated and never really listen to you if you have a concern. They dont help financial plan, they dont offer resources like they say they do, and they treat the members as if they are disposable and just money. They say they are more than just about money, but I havent found this to be true at all. They make things sound great at first but the longer I have been a member with them the more I dislike it. They also dont offer as many perks and rewards as other banks. I have been very disappointed in them and I dont see anything great about them at all.
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Product: Lake Trust Credit Union Checking
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Lake Trust Credit Union
Annette Poole @annettep
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4 Star Rating
My family has used Lake Trust Credit Union since the fall of 2011 and we've had mostly good experiences. Customer service is always wonderful and I love that you can chat online instead of calling someone. My only problem comes with fees associated with not having enough money in your checking account. I have no problem paying fees if *I* caused them, but I've had issues in the past with having to fight hard to get fees removed due to unauthorized purchases. One example is when my car insurance company billed me the same amount twice instead of just once. This was an authorized charge and I had to go back and forth to get them to remove that $29 fee. Even worse, Lake Trust acted like they were "doing me a favor" when they finally did it.
I hear commercials that say how banks are all about making money off of the consumer so it's better to use a credit union. If that's the case, Lake Trust needs to stop making as much money as possible with those $29 fees.
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Product: Lake Trust Credit Union Checking
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Lake Trust Credit Union
Alicia @thepixiecat
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5 Star Rating
I opened my account with Lake Trust Credit Union about four years ago and love them. I use the Hastings branch. I've never had an issue with their services and the tellers are always helpful and friendly. They were also very helpful with setting up an account for my new daughter and suggesting ways to save money for her future. Their website is easy to use. Love Lake Trust Credit Union! Would absolutely recommend.
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Product: Lake Trust Credit Union Checking
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Lake Trust Credit Union
Rebecca VanAcker @rebeccavanacker23
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4 Star Rating
I generally really like Lake Trust and my checking account with them. When I went in to set up my account they were very helpful and answered any questions I had. The biggest issue I had was getting my checks ordered. They gave me the number of the company that they use, but I was on hold with the company for a long time, and then the actual process of ordering them took longer than I thought it would. But since then, I've been very pleased with the account.
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Product: Lake Trust Credit Union Checking
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Lake Trust Credit Union
Taylor Simpson @taylor_jordan_24
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5 Star Rating
I went to Lake Trust in Hastings and it was easily one of the best banking experiences of my life! I was 16 when I first started there and everyone was extremely helpful and assisted me in figuring out what kind of accounts I needed to set up. They have been nothing but helpful in the 5 years I have had an account there!
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Product: Lake Trust Credit Union Checking
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Lake Trust Credit Union
Andrew Flory @flory1aw
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4 Star Rating
This is a great credit union, especially for college students in the nearby area. They have accounts with very few or even no requirements for those who have unsteady income. The accounts are easy to use and set up, and transferring money is really simple. The staff is always friendly at the site I use, and they have quite a few ATM's in my area. You can use a ton of ATMs without any fees, which is always a nice bonus. Overall this is a great credit union for younger individuals.
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Lake Trust Credit Union
Amber @amberdextrous
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4 Star Rating
I like Lake Trust, they provide free checking and savings, which is nice. However, their paper statements come at what seem like random intervals, and neither my husband nor I have ever been successfully able to log into their online banking. And there has been a time or two that I called to check the balance in my account, didn't have my account number on me, and they would not tell me my account number or my account balance because my husband is listed as the primary.
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Product: Lake Trust Credit Union Checking
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Lake Trust Credit Union
Jeremy Stephens @jeremy_stephens_33
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4 Star Rating
Lake Trust Credit Union offers free checking that really is free and doesn't come with a lot of annoying fine print. The student checking is especially nice because it offers up to 5 ATM fee refunds per month, which is great for those of us who still need to use ATM's from time to time. This credit union is much more vast than similar organizations which I have dealt with in the past- most credit unions are small operations with only a few locations in a limited geographic area, but Lake Trust Credit Union provides dozens of branch locations throughout the state of Michigan.
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Product: Lake Trust Credit Union Checking
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+ 7 WalletHub users submitted a rating without writing a full review
Get answers to your questions about Lake Trust Credit Union below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
The Lake Trust Credit Union CD has an APY of 2.38% - 3.65%. The interest you'll earn on your deposit depends on the term you choose. With term lengths ranging from 3 months to 5 years, you can select the CD that aligns perfectly with your financial goals. Here's a breakdown of the terms available:
3-Month: 2.38% APY
6-Month: 2.85% APY
1-Year: 3.30% APY
2-Year: 2.95% APY
3-Year: 3.14% APY
5-Year: 3.35% APY
It's important to note that these rates may change without prior notice. For the most up-to-date information, please refer to the Lake Trust Credit Union website.
You can check the best CDs available for you to make sure that whatever decision you go for really fits your goals.
It depends on what you are looking for: a regular credit card, a rewards card, a cash back card or a secured credit card. Please find out more details on your options offered by Lake Trust here: https://www.laketrust.org/personal/credit-cards/.
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