Maine Savings Federal Credit Union

Closed the account in person. The teller who helped me with that messed up and didn't close my account. An old subscription apparently charged it and I got notified years later because I had moved. I paid it off immediately. This mess up dropped my credit 200+ points. I called multiple times to figure out how to remove this and I got absolutely nothing until apparently five years later they managed to hire someone who wasn't completely braindead and could look into it. Their response was that I should have asked earlier when I had been calling and emailing multiple times for years. Using Maine Saving Federal Credit Union has had the largest negative impact on my financial life. You would be stupid to use this over literally any other bank or credit union.

Terrific financial institution. Highest possible rating for customer care. Competitive products. Involved in the community. Good corporate citizens committed to doing right by their members and the communities they serve.

Maine Savings has offered poor quality in banking for the decade I’ve been banking with them. My final straw came when I had a fraudulent charge, and instead of returning my money or interacting with the merchant in a way which prevents further fraud, they simply took my money and conducted a subpar investigation with inaccurate results which led to my losing money to fraud. Holly of Maine Savings has been responding to my online messages, I am unsure if she is directly responsible for the poor service but my assumption is yes.

I closed my account in person at this bank. Cancelled my card, withdrew all my money, then moved across the country. Two years later I found out they tried to send me a small bill after I had done this. They have no record for what it is or when it was or how much it is. According to a credit report it was less than $50. Even though I closed the account in person and none of this should have happened, I know have a delinquency on my credit that has dropped my score from almost 800 to 550 and I have slowly had it rise back to 650 which is still garbage for getting a mortgage. I have emailed multiple times with no response and have called multiple times with no help. Essentially the bank has no idea what happened, but still won't remove the blemish from my account. This could cost my thousands of dollars if I buy a home before the 7 years it takes to fall off my record. I would highly suggest to not even THINK of using Maine Savings. They are lazy, they are dumb, and they should not handle be allowed to handle any individual's money.

Account was closed with 0 balance and then inaccurately put on report for 564, when removed they added it again under new account.

I highly recommend steering clear of Maine Savings. After over fifteen years of being a customer, this banking institution has cost me and my family thousands of dollars. I wish I had never opened a single account with them.

Their technology is very poor, their processes are bad, and a customer-focused attitude is completely nonexistent. I've spent hours on the phone with them to no avail. After moving all my accounts elsewhere and asking other institutions about several situations, I was told I should report Maine Savings to the Better Business Bureau.

Again - highly recommend not using this bank.

Best Credit Union in Maine! I have been with Maine Savings for 5 years and will never go back to a bank again. Excellent customer service, caring employees, and fair fees - Just one $25 overdraft charge every 30 days! Free online banking and they even have an app that will allow you to deposit checks into your checking account using your smartphone.

You have to also open a savings account to have a checking account, but the minimum balance for the savings account is only $5. No minimum balance for the checking account and never any fees on the free checking.