Mid-Hudson Valley Federal Credit Union

How ironic that you sent me this survey request right before I went in to open a business account with you. My savings account, which had $300 in it before I went through chemotherapy and relocated for 3 years, had been depleted by $5 a month for 50 months! When I asked for the money back, I was told, after a 36-minute meeting with three guys over a computer, that it was not in their policy. All the while I was left standing with a summer employee. I was holding a $32,000 check to open my business account and another $5,000 in checks to also deposit. Apparently, that didn't make a difference. I didn't answer my snail mail... that I never received! Yet my email and phone were on record but not used to contact me in 50 months. And now I get an email asking what I think of you. Had I received an email or call, I would have deposited money into the account to keep it updated... Enjoy the $250.

I recently had the opportunity to conduct a number of transactions at the MidHudson Valley Federal Credit Union in Newburgh, NY. I was there on a Saturday morning, and Ryan Edmunds, Branch Supervisor, assisted me with all of my banking needs. He was knowledgeable, courteous, and thorough, and I left the Credit Union with all five transactions I needed to be taken care of on that Saturday morning completely addressed.

In January 2024, I opened my online bank account to transfer some money to pay a bill and discovered I was $126.87 negative. This isn't my main bank account, so I don't maintain a large balance. Reviewing the charges, none made sense. I always transfer money right before confirming bill payments. It seems there can be a 1-10 minute difference in processing times, causing recent "insufficient funds" fees. I've called more than once to reverse these fees, which clearly didn't make sense. Today, I was informed that no further reversals would occur, despite my showing proof of transferring funds prior to bill payment. At my local Kingston branch, one person hung up on me for requesting a supervisor. Subsequent calls yielded the same response from another associate and the supervisor: "Unfortunately, the computer generated the charges because the money wasn't there in time." Yet I'm certain the funds were transferred in time. My transfers are meticulous and frequent. They couldn't identify the charge without placing me on hold. The lack of transparency regarding my account, especially with pending charges and fees, is also quite troubling. They still haven't fully explained my account's negative balance, despite my persistent inquiries. Therefore, I will be cutting up this card and never using this bank again. My husband plans to withdraw his money and close his account as well. I intend to inform others about their disregard for customers. I specifically asked the supervisor if I would lose my money because of the computer's different calculation, despite transferring funds before payment, and was told, "Unfortunately, yes." I am astonished by the lack of respect, being treated as if I were unintelligent, and being hung up on for simply asking for a supervisor. This behavior is incredibly rude. I have far better things to say about M&T, who treat customers like actual humans and don't allow computer errors to compromise accounts.

Not for profit my a*s. They literally steal from the less fortunate and fill their pockets they will literally go into your bank account and rearrange your resent charges so they can charge you $35 x 10. I have $100 in my account then I make 10 charges for a few dollars then later in the day a $100 dollar charge go through then you should get charged $35 but by the next day they will rearrange the purchases taking the $100 first so you have to pay an extra $350 I’ve called them out on this but they lie. To check it out for yourself google Forbes Banks Are Reordering Your Transactions And Charging Overdraft Fees. A few years back Bank of America did the same thing and the ceo had a yacht.called overdraft I’m not sure if they changed their ways yet but MHV definitely hasn’t they steal from the Old, younger generation poor they don’t care zero rating

Great Bank MHVFC Been with them in Orange County Newburgh New York for Over 10 years and the Management and Tellers Are Amazing and So Helpful and Friendly Service's

I will start my review by saying I've been a member with Bank of America for over 26 years. There was an issue with my account, where I sent a wire to a MHV member that turned out to be fraudulent. MHV, a bank that I have no relationship with has tried religiously to send my money back to BofA since February. We're now in July and my bank finally gave me an address to send to, but only to let me know after the fact that the branch doesn't receive any mail. Well I guess BofA doesn't need my business. Great job MHV!! You guys are top notch

Always charging fees for everything. Then never change credit reporting. Interest is way too high. This bank refuses to help refinance

Do not do business with this company. One problem after another. Customer service is awful. Absolutely awful. When you try to confirm your identity after answering the seven or eight questions, they will tell you the answer is incorrect. They will not explain what the discrepancy is. They will then tell you they cannot continue to speak to you. We spoke with the branch in Kingston to confirm what answers we had on file, and they were the answers we had given. When reaching out to customer service with other issues, the same problem occurred. They claimed the answer was incorrect and would not speak to us. This went on several times. Also we were not allowed to make a payment through our checking account, as they insisted we open an account with them Our interest rate was increased, with the explanation that our credit score has dropped, which it absolutely had not. We ended up canceling the card as it was our only option to avoid paying more interest. Would not recommend this company at all.

Manager’s don’t properly supervise. Files go untouched for over a week at a time multiple times through the process. My buyers brother got approved on a FHA loan already after entering into contract a week after us. Bank doesn’t have a good process at all.

Outstanding bank! Service is EXCELLENT. A woman named Sam went out of her way to correct a problem. I really appreciate her expertise and professionalism.

I love love LOVE at how quick the reps work in these branches. They don't intrude or try to sell you something that you don't need. I went in one time to the Middletown branch for a car loan. I ended up getting a fabulous 0.9 % rate on a $10,000 car loan and it was the best rate from anywhere at the time. I would love to do business with them again in the near future!

When I lived in the area I loved Mid-Hudson Valley Federal Credit Union. I had so many problems with big banks and I got tired of all the crap they were putting me through. High unnecessary fees and bad customer service. I couldn't take it any more. So a friend recommended to me the Mid-Hudson Valley Federal Credit Union and I had no problems with them ever since. No outrageous fees, and good customer service. the lines weren't long and they treated me like a human being. Overall I loved the service they provided and would highly recommend them to anyone looking for a credit union.

My family has had accounts with this bank nearly since it was founded. I enjoy going into the bank when I need to get something done because there is always someone there who can help me or point me in the right direction. I personally have opened one checking account with them and I have not had any problems, hidden fees or anything. Everything was laid out for me when I applied. I also am currently financing my education through them and I have no complaints about the loan or about the service that came along with it. I would recommend this credit union to anyone who qualifies to be a member.

Mid-Hudson Valley Credit Union is a wonderful establishment for all kinds of people! I opened my account there a few years ago as a junior-saver account and haven't regretted it since. Every branch I've been to has been a positive experience with wonderful people who know what they're doing. The credit union itself offers very straightforward banking with no hidden fees or overhead charges. Everything is laid out for you when you open an account and they are always willing to help you with any problem you may come across. I wouldn't go with any other bank or credit union. Definitely a winner in my book!