RiverHills Bank

There is no reason that I can think of for anyone to bank at RiverHills Bank, particularly the Felicity branch. If you're looking to do business with a small-town bank with all the feeling goodness of the movie It's a Wonderful Life, you're at the wrong place. This isn't the Jimmy Stewart Bank, it's the other one, the nasty one, the one out to get every penny.

I was hospitalized twice within a short amount of time. Some of my medications made me fuzzy-headed, and I neglected to keep track of my transactions. Before I could even react, I had several returned transactions and RiverHills Bank fees totalling approximately $250. Needless to say, having hundreds of dollars of fees increased my downward financial trajectory.

This not only happened at RiverHills but also at Citibank. Citibank refunded every single fee, no long explanation needed, no questions asked.

I requested that RiverHills please do the same, at least with some of the fees. I explained my hospitalization, I explained the financial difficulty that these fees would cause. I was actually in tears, sitting across from a bank manager separated by plexiglass, explaining the hardship I was currently facing. RiverHills Bank refused to refund a single penny of those fees.

I understand that they are under no obligation to give any consideration to me. I get that. I am an elderly gentleman who got addled in my neglect to subtract amounts. I was saddled with unpredictable expenses with regards to my health. Because of RiverHills refusal to work with me on this, I am on day three of not eating and I am not able to afford my copay on three medications.

I don't expect anyone to feel sorry for me. But think about the neighbors around you, the people in your family that you care about. If any of them were in my situation, this is how RiverHills Bank would gladly treat them.