SAFE Federal Credit Union

Their customer service absolutely sucks! It's not what it used to be, trying to extract fees from me. They promised a box of free checks, but will not send them when requested. Elizabeth, a supervisor on their live chat, is a liar! She said she would rush the checks to me, and still nothing after the initial order was canceled.

I opened an account with them over two weeks ago, and they still haven't given me access to my money. They won't let me use it. What's the point of having a bank if I'm going to struggle to get by because they don't release my funds? I would have been better off cashing my check at Walmart and getting a prepaid Visa. I have not been able to eat because they won't let me use my money. Waiting on them to allow me access to my funds for this long is unacceptable.

I was a long-term member at SFCU for years until I lost my job, defaulted on my loan, and they locked me out of my account. They then withdrew the money I had put in my children's accounts and froze them. My husband was calling the member service center for help with his account today; they asked him for information, and he couldn't find it. After listening to him struggle for a few minutes, I explained to him what they asked for, and she immediately said she could not help him because she heard me talking to him. We have abandoned all accounts; we will not be back, and we advise you not to do business with this bank. To top it all off, the branch manager in Sumter, SC doesn't want her tellers to say Happy Hanukkah. We have a Jewish family.

Safe Federal is a terrific Credit Union. I've been a member for 47 years now and they have always been there for me. I joined the Credit Union when my oldest son joined the Air Force right after he graduated from High School.

We were in a pinch when I lost my job. We borrow $2k to help with expenses and we managed to not to fall behind on any of our bills before I got back to work. I appreciate how easy it was to get this loan that is now paid in full!

Great fast loan low interest I've banked with safe since I was 16 it's a great bank and they automatically take loan payment out it only took 10 mins to apply

Love my car interest rate love the car. The salesperson was terrific the experience at the dealership was thr best one I experience everything was great.

Overall horrible business with terrible customer service. This bank is just out to cash grab wherever they can. Do not recommend for anyone who serves in the armed forces.

I have been a member of SAFE for some time now and, all I can say is bad. I have two checkings and one saving with them. I needed to pay my light bill and, they charged me 30.00 per day for that one bill even after they transferred the money over. I am now in the process of looking for another credit union because I am not paying for something that is going to be taken out of my account away.

Absolutely worst credit union there is. I would give them 0 Stars if I could. Have been a member in good standing for over 40 years and they treat me like an expendable statistic. I have had to contact them several times in the past 6 months for them to correct payments that were made well in advance of the due date. It appears to me that it is the new generation (millennials) that have changed the face and character of banking with them. There was a time when they treated members with respect and made you feel proud to be a member, but those days are gone. Do yourself a favor and find an online banking institution that will treat you with more respect, plus pay you more interest on your savings. Discover and Ally are two great banks to name a few. For the record, I am not an employee or partner for either of these banks, just an appreciated member.

I have memberships at three credit unions and Safe by far is the worst! I have been working diligently to increase my credit score and my other banking institutions have approved me for credit cards and lines of credit to assist with my debt to credit ratio. Safe has done absolutely nothing. I don’t understand what type of help they claim they provide to their members.

ABSOLUTE Worst Credit Union. I have lived in South Carolina for 11 years. I have been a Credit Union Member with my primary CU, which is located out of state, for over 45yrs. I joined this Credit Union because it was a Family Service Center that worked with my primary CU. I had full intention of making my SAFE my primary CU due to location and my original CU my secondary. I have had nothing but trouble with SAFE'S, online access, phone APPS & service even had to change my account #s to try to get any of them to work. Both my kids opened accounts and have had similar issues. Then they finally closed their accounts because after signing to have absolutely NO OverDraft Protection, they still did ODP for auto withdrawals they had cancelled & companies still tried ACH. SAFE argued and tried to charge them fees. I was present with both of them when they signed NO ODP forms, and I was listed as user on their accounts. My daughter who attended the AIR FORCE ACADEMY applied for a auto loan and submitted me as a co-signer, (which she didn't need). They rejected her and also me saying my score was a 633 when I had an 802, said hers was a 578 when she had a 682. They never supplied the Credit Report to either of us. We know our scores were the higher of the 2 listed above, as she went through USAA and was able to get approved immediately & didn't need my score to cosign. They provided us both, ours scores and reports, She should have gone there to start, but I suggested she go through SAFE to support local business as well as it's where she had her accounts. After speaking with friends and co-workers, many of them have had the same issues. The consensus was almost all who had issues with them were NOT native born and raised. Others who had no issues were SC natives. Isn't that called discrimination? So sad in this day and age. I've heard raving reviews about AllSouth FCU, despite their name or where you are from. See y'all at AllSouth!

I am currently a member of Safe Federal Credit Union, Manning South Carolina. Safe Federal Credit Union is the bank that most people of Manning, South Carolina bank with. This bank is fairly new and i like their services. Once a member you are always a member it does not matter how long he or she stay away. At Safe Federal Credit Union you can always re-open your checking account. Your savings account will always stay activated with a $5.00 deposited. The most serious issued that i had with Safe Federal Credit Union is a problem getting my earnings transfer from my place of work to my Safe checking account. Safe has a restricted banking and transferring rules. The company that i worked for got also has restricted rules that they must follow. That was my most problems with Safe Federal Credit Union is getting my direct deposited setup with approval.

I have had SAFE since I was 14 years old, I have been banking with them for 12 years now. Even though I no longer live near a branch I refuse to close my account with them. They do not have hidden fees for things major banking institutions have. What I have in my account is what I have. Due to not living near a branch, I am able to get all of the assistance I need via phone without any issues. They are very good about asking you questions to identify yourself to ensure that there is no fraud. Speaking of fraud, I have never had an fraud issues with SAFE. Their online system is very secure. Great credit union to bank with.

I visited this branch on St. Andrews Road in Columbia, SC. I bank with another credit union, but I wasn't near my regular credit union and this bank does co-op banking with my regular credit union. I stopped in to make a deposit and there weren't very many customers there and there were only two tellers working, and one person (maybe an accounts manager or something) in an office. One of the tellers was working the drive thru and the other teller was handling customers. There were three people in front of me. When the woman working the drive thru didn't have any customers, I thought she would come over and help the other teller, but she didn't and neither did the woman who was in the office. I had to wait for a long time before I could make my deposit. Although the teller was friendly when it was finally my turn, no one else spoke to me or even acknowledged me. I am glad I'm not a regular customer of this credit union.