Sallie Mae

They suck, tricked me into having my mom cosign saying I would gave a much lower interest rate, by myself it was 18.99%, so she did, tgey gave me an 18.09% interest rate. She had excellent credit score, tgey never answer phone calls or emails. DON'T FINANCE THROUGH SALLIE MAE you will regret it

Sallie Mae are legalized loan sharks! DO NOT BORROW MONEY FROM THEM! I promise that you will be sorry that you did! Despite years and years of paying on the student loan financed by Sallie Mae, I was barely making a dent in the principal, and if I got behind in a payment, they called relentlessly, five to six times a day - worse than any auto warranty calls! They pretend as if they are concerned, but they are not and have absolutely no intention of trying to assist in any way if your financial situation worsens. Finally, if the student loan is paid off by the co-borrower on the account, and there's an overpayment, then Sallie Mae sends a check to the borrower, NOT TO THE PERSON WHO'S MONEY IT IS that paid off the loan! Fraud, theft, corrupt are the three words that describe this horrible company! Seripously, sell plasma before taking a dime from them!

Most horrific customer service. Poor website functionality. The combination of poor website functionality and disengaged customer representatives yields terribly frustrated and demeaned customers. I’ve never seen anything like it. Error after error with the expectation that the customer isn’t adversely impacted by his/her experience. Product is key; however, good customer service is mandatory. I spoke with 6 reps and received decent exchanges with only 3. The other 3 were rude and condescending; no empathy for what I’m experiencing. Now I question my sensibility in selecting Sallie Mae as a viable financial institution to protect my identity, support my banking needs, and secure my funds. Awful experience regarding identify verification. So flustered and concerned that my personal information is charged to Sallie Mae’s care. First impression is a lasting impression. So dismayed and exhausted from trying to open a HYSA— unbelievable but true.

I highly recommend looking elsewhere if you're applying for a student loan. Sallie Mae doesn't calculate your monthly bill based on the student's income.

Both my sister and I used Sallie Mae and are looking for other options because of the extremely unreasonable payments.

I went to Colorado State for a year and was approved for $53,000. I've been paying on it for officially a year and have never missed a payment. The interest that accumulated is $4,000 BEFORE my first payment. My minimum payment is $508, the interest that accumulates every month is $501. Luckily, I'm in the position where I can afford that every month, but most aren't.

My sister went to Colorado State for 4.5 years and is stuck with $250,000 of debt and is paying $2,000 a month for her payments that she can't afford.

If you don't have a well-paying job right out of college and are looking to get into generational debt, Sallie Mae is the company for you! If not, I highly recommend shopping around.

Hope this helps.

I would give 0 stars if I could. They claim to offer refinancing options, but they don't. They will charge exorbitant interest rates. Customer support is terrible as you can only interact with a basic chatbot over the phone. Meanwhile, you're paying off a student loan that they won't allow you to classify as such, so it becomes a personal loan with no tax benefits. Do not use Sallie Mae under any circumstances!

RUN. I will end up paying more in interest than the principal of my loan. I have tried to get my payments deferred while I am still in school—I graduate this coming spring—but in response, I have received letters, emails, and multiple calls a day while I am running between school and work. I told the last representative I spoke with that I would need to drop out just to make my payments to them, and the representative basically told me, "Well, in that case, your full loan would become due immediately." No comment on the fact that I was considering giving up on my dreams of an education to secure a better-paying job and life because I couldn't afford the student loan payments along with my other living expenses. They don't care about students. They don't care about people. They are completely unwilling to work with you if you lose your job. If you lose your job, prepare to be without housing so that you can continue to pay Sallie Mae what you owe.

Sallie Mae is the worst. If you have the option to use any other loan servicer, please do so. Sallie Mae has made my life incredibly difficult. I had to use Sallie Mae because I didn't have enough federal funding to finish my senior year of college, and I didn't have the option to use a cosigner. Sallie Mae was the only loan servicing provider that would allow me to get a loan without one. After graduating, I had to begin my payments six months later, even though I didn't secure a job until then. The job I got was minimum wage. I was barely able to pay my rent and my other bills; I was just scraping by. I tried to explain to Sallie Mae that I was the only working person in my family and that I couldn't afford the payments. The only repayment plan they could offer me required paying a substantial sum of money upfront to slightly lower my payments in the future. Then I lost my job and tried to explain to them that I had no means to pay because I was unemployed, but they offered no assistance and had terrible customer service. They didn't try to help me or to understand my issues; they were so robotic and lacking in compassion. I would never take out another loan from this company in my life, nor would I recommend it to anyone. This is a trap, and I advise students and others never to do use Sallie Mae because it will make your life so much harder. This company has no interest in helping you pay off your loan; the whole point is for you to remain in debt, and they either get their money or they ruin your credit. Please, please, please do not get a loan with them. They do not have your best interest at heart. I would give negative stars if I could. I'm currently crying because of the terrible position I'm in, all because I wanted to finish school and create a better life for myself, but all I've done is wind up in a distressing situation with no signs of it improving for me anytime soon, unfortunately.

They have no compassion or understanding. I took out $30,000 for college, made payments, and it is now at $53,000. I just became unemployed with no income, and when asked, "So, how do you pay other bills?" they offer no help and will report you to the credit bureau immediately. Run. I wish I had known this when I chose them, but I was a first-generation student with little help. Stay away. -3 stars.

If I could give this place negative stars, I would. This is an extremely predatory institution and leaves little to no flexibility in payment plans or options. Pray and hope you don't ever lose a job or take a pay cut, because once you leave a repayment program, you have to make 12 qualifying payments (aka full monthly payment) to recertify... if you can't afford to do so, I was told to 'try my best' or asked if I could 'ask your parents if they have savings'... if you are a young adult and need student loans, look at literally any other loan provider. Customer service has generally been terrible across my 8 years of dealing with them. Literally pick any other loan provider. Discover, Citibank, Capital One, any other student loan provider.

Applied for a student loan of $33,000 with a very capable co-signer and good credit myself, and was approved within a few days! Only to see an 18% interest rate for 20 years, coming to a grand total of $115,925.00. A very reasonable interest rate and payback term... HIGHWAY ROBBERY.

Do not do business with this company! They reinvested my CD at a low interest rate without any notification that they would do so, and they will charge an unfairly large fee to withdraw my money early. They also make it intentionally inconvenient to try to contact customer service.

I graduated in 2024 and was immediately billed. They keep sending emails saying "there is help making arrangements," but they are all phony. I was never offered at least a couple of months' delay on my payments so I could readjust. The next month, they marked my credit report as delinquent. Avoid this service at all costs. Save yourself the stress; there are many other better services.

The most immoral company I have ever dealt with. Even after refinancing, they continued to take advantage of us. Applying the refinanced checks incorrectly, they took another two payments and months' worth of interest while they addressed their own error. I'm not able to give 0 stars, or I definitely would.

I can't give zero stars, so they get one by default. The agent who called most recently, to try to collect more money than the $1500/month payment I am already obliged to, threatened legal action and mocked me for not being able to pay more. The worst decision I ever made was taking a private student loan from this company. They are so much worse than "predatory".

If I could leave less than a one-star review, I would. You are better off looking into other options unless you know you will have the money to pay them off by the end of your graduation. Run as far away from Sallie Mae as you can. They are trained, heartless, and soulless. If you can't make your payment, they will pursue you aggressively. They'll call you 16 times a day and offer you no options for hardships. If they do offer you options, I promise they will conceal better ones from you and then tell you that you were out of time for others. They are not helpful. The customer service is awful. One of them told me I would be better off not living.