Sharonview Federal Credit Union

Today, I went to the credit union off Skibo Road in Fayetteville, NC. I thought I had been scammed. I went in feeling panicked because I felt foolish. I met the nicest teller and the Branch Manager, Josh Bisson. They calmed me down and fixed my account! That manager Josh is hands-on. He helped the teller and made me feel like I was his only concern. God bless them richly.

Tracey Townsend is a true professional, very helpful, and goes out of her way to help Sharon Views clients. We will look forward to using her expertise again. Burnard Everett and Jean Culver, 1/11/24.

The only reason I have a Sharonview checking/savings account is because it was a requirement when I obtained my car loan. I had no issues until my accounts became inactive due to a car accident that totaled my car and no longer needed a car loan with them. Due to inactivity, they decided to charge me a fee each month and have now drained my account to zero! All I want to do is close my accounts but the branches are only open 8-5, Monday to Friday, and no one ever answers the phone. I work during those times and cannot leave to do this in person! I will never do business with them in the future.

Worst credit union EVER! My account is clearly identified that the nature of my career requires me to travel. However, the powers that be affiliated with this pathetic financial institution disables my card/account at will then tell me that the branch can only grant me access to my after verifying transactions in question. Stay away!

Good to work with and easy to communicate with. Happy with my interest rate. Wish they were closer so that I could take advantage of having an count with them.

Sharonview has a Jumbo Money Market and Signature Checking earning at least 4% right now. These products are helping my family & so many other people achieve their dreams! Love Sharonview!

The staff are very friendly and it makes you feel like you are part of the family. They go beyond to help you with issues. They don't rush you and listen to what your issues are and they try harder to resolve it in a timely manner.

This is the worst bank, I have a new car loan and they have repeatedly have messed up the bank draft date twice now causing late payments, you cannot get ahold of anyone during the day or night, I would highly advise not to do business with this bank, will find another bank to refinance

They have excellent products and customer service / I’m very happy with the loan and the opportunity to make additional payments against the principal

Inordinate amount of time to clear deposits and otherwise inadequate access to your own money with this group. I used their mobile app to deposit checks, which were well under their deposit limits. It took a whole week for them to release the hold and in the meantime, I really needed to access the money. I had another credit union account that only took 3 days to clear the same amount of money from the same check issuer, so it isn't a matter of bank vs credit union with respect to ease of accessing money.
I am a part time resident, with my primary residence in another state, so I still hold that state driver's license. When I opened my account with them, they didn't want to give me a debit card because I had an out of state license. I had to argue that it's my money no matter where it is, and I had a right to it. The teller spoke to his manager and they did issue me a debit card. Another time, I needed cash to purchase a car, so I went into the branch to withdraw the money. They claimed they couldn't give me the amount I asked for, although I had more than enough available funds in my account.
These things raise red flags. If Sharonview can't let you have your own money when you need it, there is a problem with that institution. I see now that I made a mistake opening an account with this bunch. National cash shortage is no excuse, especially when it is MY money and not a loan!

Really great company. It's just a little hard to get in touch with an actual person over the phone. All the phone numbers are mostly automated

Don't do business with Sharonview FCU they are very dishonest. I paid my car loan off,more than balance owed. Waited a month but never received car title because I was told that I still owed .07(cents). What a joke.

2 late payments reported one of which was for the month that I made a $7,000 payment nearly paying the loan off. The loan was paid off the next payday. They refuse to correct it. What a joke. They told me to dispute it with the credit bureaus. Don’t do business with these people they are not as nice as they seem.

Horrible bank! They don't know what they are doing. My house burned down and was a total loss. Was given the large insurance check for the total loss, and they let me put the money in my savings account. The bank told me to keep paying my mortgage as if the house was still there. (My Insurance told me I'm to use that money to pay a contractor to rebuild my house.) Even had another representative call me and recommend to me that I put the money in a money market account, which I did. 5 weeks later, the money just disappeared from my account. Talked to multiple representatives and they were also freaking out trying to find the money. Finally found someone who figured out where it went. About gave me a heart attack. They explained that it never should have gone in any of my personal accounts, and should have gone in some kind of lockbox mortgage account until my house is rebuilt. I explained it would have been nice to get a heads up instead of just taking the money, and the response I got was "Well, YOU placed it in the wrong account".....9 months later.....I call to ask if my house build goes over my previous mortgage amount, if I can just add the amount to my mortgage. They explain no I can't, then they realize they were supposed to do something else with the money, and said they would call me back. I get a call back, and I'm told that they paid off "most" of my mortgage with the insurance check and I owe $10,000 in 10 DAYS to pay off the mortgage completely! They put me on a 10 day pay off plan without asking if I can actually pay it. I complained that they paid off my mortgage with my insurance money without asking me, and was told that this should have been done the day I deposited the insurance check 10 months ago. So I have been paying the full mortgage for 10 months, and now I'm being told that it should have been paid off. Then it took 3 months of arguing with the Assistant vice president to get back interest money that they wrongly kept. I had to ask the same question at least 30 times with this person avoiding the answer that I am owed the interest money back. It took 3 months of trying to back this person into a corner to where the question could no longer be dodged. It was then that I was refunded the money. I could not believe I was getting so much "runaround".

Uncaring, unprofessional and hypocritical. Find and use a different lender and banking provider. They treat you poorly and in a manner different than they expect to be treated.