WeStreet Credit Union

WeStreet is terrible; they locked my account and cleared out my entire savings. They didn't try to reach out or anything, and they never answer the phone, so I wasn't aware until I was finally able to withdraw from it. I am currently trying to figure out how I will pay my rent and utilities so my children and I have a place to stay.

The change from TFCU to WeStreet has completely disrupted this credit union. I've banked with them since high school and am now 58. When Tulsa Federal Credit Union became WeStreet, we started experiencing problems. After their conversion, they changed the automatic payments on our home loan to a lower amount than had been set for years, which in hindsight, makes me wonder if they did it to obtain more interest.

Then they set up my new auto loan and failed to complete the steps to establish the automatic draft from my account to pay the loan. Without mentioning that the loan was now overdue due to the missed automatic draft, they turned off my debit card, which I used to autopay other bills. After I contacted them and they fixed the auto loan payment problem, I still had to resolve the issue with the deactivated debit card they caused.

Next problem: I set my automatic loan payments on my vehicle loan to be higher than the required payment to pay off the loan sooner and decrease the interest. What happens next astounds me. Since I overpaid my loan payments, WeStreet decides at the end of the year that, due to these overpayments, I can skip three months of loan payments and enacts this automatically without my consent. This means that I'm paying interest on a loan where the balance isn't decreasing because no payments are being made for three months. This is a questionable practice on WeStreet's part.

Calling to try and resolve all these issues is frustrating as they use a phone tree that constantly states "the call volume is higher than expected," and waiting on hold is time-consuming, often lasting at least half an hour or more. None of this ever happened during the decades with TFCU. The staff was friendly, knowledgeable, and treated customers with respect. I cannot begin to imagine why any financial institution would choose to become what WeStreet has proven to be.

WeStreet is incapable of running a financial organization, as they demonstrate daily. They also have terrible customer service. I requested a manager to call me about the discontinuation of my auto loan payments, and after two weeks, I've still not received a call.

They've now failed to issue payment to our homeowners insurance as part of our home loan, resulting in a cancellation letter from our insurance company – the same insurance required by WeStreet to service this loan. They don't return calls from the insurance company that tried repeatedly to obtain the payment, so we've had to intervene to resolve the issue. It's as though the organization is run by an incompetent team.

If you are looking for a bank, you should absolutely look anywhere else other than WeStreet. If you don't believe me, check their Yelp reviews. If you'd like further proof, open an account and see for yourself how well they serve.

I truly miss the credit union it was before it became WeStreet. WeStreet is absolutely abysmal.

Awesome ? Credit union that I highly recommend to anyone looking to get a great auto loan or personal loan. Great folks to do business with!

WeStreet is a great place to do business with. This is the 3rd time I have had a car load financed through them. Never been late one time.

NEVER refinance with this company. They are very unorganized. We have never been late on a payment, due to their negligence and system, my credit has now been affected and they have done nothing to resolve it. They have sent me on a goose chase with no end.

HORRIBLE customer "care" service!. We had a RV loan for almost 4 years on a new Gulfstream 40ft Supreme Lodge. We were never late sometimes doubled up on payments. We had roof damage on our RV, we filed a claim September 25th, with our insurance, an adjuster came then the contractor. After estimates were made and pictures were taken a check was cut to us and TFCU. After we endorsed we sent to TFCU for endorsing. We paid the $500 deductible to the contractor so work could begin but TFCU refused to release the check to us. I asked them to send the check directly to contractor so work could continue, they refused. Two weeks later, two storms and 6 inches of rain they finally said they would send check to contract when work was complete!!! We pay our insurance, we got an adjuster and contractor. We did everything e were supposed to do!! I filed a complaint with BBB and my contractor said he received the check this week!!! He hasnt completed the work. Now, with all the additional rain the walls, floors and roof are rotten and a new claim was filed. Oh, we took money out of savings and paid off TFCU. Do not use TFCU!!!!!

Tulsa Federal Credit Union has been absolutely Awesome to me in all the four years I've Had my Auto Loan with them..and beside this they approved me for my auto Loan when nobody else would take a chance on me.

Tulsa Federal Credit Union is awesome! They helped me build my credit so I was able to get this loan. I had no credit and it took me a couple of years to get where I need to be. The secured loan is a fantastic deal!

Have to wait forever for a person to ask questions regarding questions on anything.. When visiting the credit union .. a person will have to wait for a long extended time to take care of any business. This credit union will waste so much of your time. I recommend a bank with persons also that have some sort of customer service.

TFCU is a member-owned financial institution, I have been a part-owner since the late '70s. The TFCU used to be the Tulsa Federal"Employees" Credit Union, but the "Employees" has been dropped from the name. Service has fallen since that time as well. Front line employees seem to have little authority to solve service problems or simply lack the knowledge and training to do so.

No issues with this credit union. I am 100% satisfied with service. Tellers are always friendly and customer service is great. Would highly recommend Tulsa federal