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Tyndall Federal Credit Union Reviews
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Tyndall Federal Credit Union
5 Star Rating
Tyndall Credit Union had the very best Customer Service on Video! I Love calling in too do business with Customer Service! I want to thank TCU for acknowledging me on my 1 year Anniversary! TCU you Rock and I look forward for many more years doing business with you. Thanks ?
I continue to appreciate Tyndall Federal Credit Union. I have never encountered the endless automated telephone answering loop. NEVER. That in itself places Tyndall in a special category. When, on occasion, automated did answer my call, it was swiftly forwarded to the department or person I requested. I do honestly mean, ‘on occasion’. Over time, I have had numerous types of accounts. Their interest rates rock, service fees are few, if any, for normal banking accounts, and they have promos frequently. I have applied for and received a HELOC during COVID via telephone, text and emails with no issues. Response to any inquiry was better than timely. S. REDD, my loan officer, even contacted me on weekends. I can also verify TFCU GAVE BACK to their members relative to the member’s accounts via actual monetary deposits helping offset the COVID impact. TFCU has video banking. I have accounts in other local banks, and to my knowledge, TFCU is unique in this service. I have only had good experiences with TFCU.
I left a forwarding address for a three month temporary, seasonal move. Tyndall received that notification, stopped mailing me paper statements and began charging me inactive fees. That continued until my account balance was $0. They never reached out by phone or again to my permanent address, both of which they had on file. They refuse to reverse the fees. If I were a loan customer, I'm sure I would have received a phone call. Poor customer service, Tyndall is obviously not concerned with customers' interests. Save your money someplace that is grateful.
Best checking account around! Pays a high interest and really low fees. I would highly recommend a Tyndall Checking account to anyone. Tyndall is very good about giving back to its members and the communities we live in. Definitely recommend!!!