Wesbanco Bank

Horrible, horrible. It's all about the mighty dollar. Premier Bank, please come back. Can't even get a debit card without having to wait 7-10 days. What nonsense is that? It's difficult to run a business when you make it so challenging.

They took over my local bank and heavily advertised a grand opening customer appreciation week with refreshments and swag. I went in, and guess what? Nothing. I waited in line and asked the teller if I got the week wrong or something. She said no, so I asked about the refreshments and giveaways that were advertised. She said, "They're coming," and just looked at me like it was time for me to go away. I said, "So you don't have any right now?" She repeated, "It's coming." I said, "It's Tuesday already, when do you think it will be here?" She replied, "It will be here later." Turns out, it was there the whole time. They just didn't want to bother putting anything out. She opened a box and gave me a couple of Post-it note pads and a magnetic clip while copping an attitude. They were pretty much rude throughout the encounter. I would think if there is one time you would be pleasant and put your best foot forward, it would be during customer appreciation days. Guess they don't care if people stay or go.

I was with Premier Bank, and Wesbanco acquired them. I had to use a one-time login for my new access to my account. I tried for over an hour and could not access my account because the app told me something was entered incorrectly. I think I know my name, my birthday, my SSN, and my account number, but they told me numerous times it was incorrect. The next day, I finally reached the main number and asked for assistance. Again, we set up my username, which was the correct one I had used, and we started a new password. I tried entering the information and was then told I needed a one-time code sent to my landline phone. I clicked on it and was told it was incorrect and to try either a different number or a text message. I clicked on the option to use a different number and again it didn't allow me to continue. I tried a text, and again it would not allow me to continue. The representative said to press both options for a different number and a text. I tried doing that, and it would not allow me to do so. Now she said she could not help me and I had to spend an hour of my time driving into our local office to let them log me in, and she hung up on me. I am sure this bank and I are not going to get along, and I would guess I am going to withdraw all of my money from this bank. I have been a customer with this bank for over 50 years, and now I am stuck with this bank that doesn't know how to assist a customer because their app does not work. I see there are nothing but bad reviews about this bank, and I cannot understand how it has an A+ rating with the BBB. Stay away from this bank. It's a joke.

WesBanco is an absolute joke. We have had nothing but issues with this bank. If I could have given zero stars, I would have. If you’d love to have money taken from your account and they can’t refund you until about a week later, go here. It doesn’t stop there though; by the next week, your information will be stolen yet again, just to go through the same process. We have had $350 taken from us within the past two weeks and we will be switching banks this week. While in the line to talk to a bank teller, I was also told by another customer that the same situation keeps happening to them as well. Save your money and save your time. Find a different bank.

We do not recommend WesBanco in Beavercreek, Ohio, for VA military home loans. We were traumatized by our experience at WesBanco. As a result, we left the bank.

We were very concerned that we might become homeless due to the shortage and high expense of renting a home in Ohio.

Thankfully, we found another lender,( not Wes Banco) who was exceptionally kind and professional. We were approved for a VA loan for our new, permanent dream home within three days, by this other professional, respectful Loan Company!
Not Wes Banco!!

These are our opinions, we do not recommend Wes Banco, for Military Veterans!

We never gave up and researched many lenders until we found a respectful loan processor at another institution who greatly respected military veterans and the VA home loan process, not at Wes Banco!

We were VA approved by another kind lender in three joyous days,
not by WesBanco Bank.
We were never helped by Wes Banco!

We maintain an excellent payment history, paying all our bills and loans early and in full. We have dual incomes; we are a military family, and I am a female US Navy veteran who has served our beloved country, America. We strive to fulfill the American Dream of owning a beautiful home (no more rentals) in our great country, America.

These are our heart breaking opinions of WesBanco's VA Mortgage Loan Department as of
Feb. 2025

Hi, I've been a WesBanco customer for 8 years. I only have a checking account with them, but that is more than enough. The first 4 years were normal, but then I started having issues with scammers taking my money through the use of my debit card. I've had to get two new debit cards due to the scammers withdrawing money or purchasing products. I changed my entire account and started a new one, but this time without a debit card. After a year, I missed the convenience of my debit card and thought that surely with a new account, and never having a debit card linked to this checking account, everything would be okay. However, I was mistaken.

I went inside the local branch and told the gentleman that I wanted a debit card to go with my checking account. He said that was not a problem; he just needed to verify a few things. After going through the process, I walked out of the bank with my new debit card. One week after getting my debit card, I received a call on Monday, December 16th, 2024, regarding some possible fraudulent charges. There were four of them, and they were all fraudulent activities through my debit card. I was astonished as I had only received this card a week ago, and I had not yet used it.

How can scammers get your debit card information when you haven't even used the card? I'm starting to suspect that Wesbanco has a breach in their security concerning their debit cards. I was informed that there would be an investigation and it would take 10 business days for me to get a refund for all the charges, which totaled $1,397.00.

I'm on disability and live on a fixed income. The fraudulent withdrawals coincided with my monthly expenses being paid, causing my checking account to go into overdraft. I'm worried that by the time they reimburse my funds, I'll have a significant amount of overdraft fees. I've contacted customer service with the number on the back of my card several times and reached out to my local branch with all of my concerns. The only response I received was that it's under investigation, and if the charges are found to be fraudulent, then I would be reimbursed in 10 business days.

This situation is extremely upsetting, especially because it's Christmas, and I am broke with my checking account in overdraft. I've never had my checking account go into overdraft before. I would think that a bank would be concerned about how a customer's account got compromised by using a debit card that the customer hadn't even activated.

Many might not consider the amount of money significant, but when you are on disability with a fixed income, it is a lot. Due to the service, lack of concern, and distrust in the security at Wesbanco, I will be closing my account as soon as this matter is resolved. To anyone reading this, please think carefully before choosing this bank. Read the reviews; you might be surprised. I wish I had done that; perhaps then, I would have had a good Christmas. However, I cannot enjoy Christmas this year. I can't even afford to buy food to prepare Christmas dinner with my family. The individuals responsible for this will eventually face their actions; as the old saying goes, karma will catch up with them. I've seen it happen to others who have done wrong, so to all involved, I hope it was worth it.

I apologize for such a lengthy review, but I wanted to raise awareness for others to be cautious when choosing banks, to monitor their statements, and to use online banking tools to keep track of withdrawals. I definitely wouldn't trust Wesbanco's debit cards because, for me, it's been far too easy for others to obtain my number even when I haven't used it.

Thank you for listening.

Small Town Bank with Huge Corporate Greed. Once Oak Hill bank seemed to deal with locals. Now that they've gotten larger, they forget who paved their way. Three years ago, before rates went up, I planned to refinance with 66% equity in my home on a variable-rate mortgage I disliked taking, even though it was low. I knew the rates would go up, and today I'm at 8.5%. Anyway, three years ago they told me it needed repairs and they wouldn't refinance until all repairs were completed. Understandable, but what they requested was excessive, requiring another loan when I wanted to reduce my debt and interest. Unfortunately, with 33% still owed, it wasn't possible.

What an unscrupulous bunch of individuals. I understand that to them it's also an investment, but the acreage alone, without the house, is worth triple the amount I owe. So, three years later, as I feared, the rate has doubled my interest payments.

When I pay it off, I will never again have an account with WesBanco. To make matters worse, they've misapplied extra principal payments incorrectly many times over the years. It's difficult to say how many instances I didn't catch. They blamed the post office no matter how many times I adjusted the timing of my mail-in payments so that even if they applied it early, they would say I owed for the month it was due and applied it towards that.

They do not allow electronic payments unless it's from their account, which can result in postal delays they claim. Either applied late or early no matter what address I chose. Essentially, they forced me to get a checking account for auto deductions. But what tops it off today is they called me to refinance my home to lower my interest. They are a JOKE? on par with other uncaring banks that are always being sued for taking advantage of their customers. Find a good Credit Union!!

The Fort Washington MD location is the worst! Wesbanco is a great bank, but this specific branch is the lowest of the low. Terrible people with absolutely no manners. This Branch Manager has no business ever running a bank let alone being in charge of anyone money and should be terminated immediately!

Not sure you could find a worse place to do banking. Several of our local banking staff are caring, efficient and responsive. Prior to Wesbanco’s purchase of the local bank, it was not a bad place to conduct business. It has deteriorated mightily. Website has been evolving for months with terrible results. The current goal appears to be “ sell products and deny access to accounts”. We recently tried adding a moderate amount for the purpose of adding some investment accounts. It will be moving right out.

It's officially a scammer bank! The worst customer service! Never got my credit card, but PB charged a $55 application fee for nothing!

The absolute worst bank I've ever been associated with. Never received a first bill. The second bill had two months' charges. Tried to link my bank. Saw the transactions in my account (two small credits - then one debit). Next, it goes into pending mode.

Called the bank; they said it took a few days to verify. After three days, I called the bank again. By the way, every time you call, you are transferred several times to another department. This person claims the verification hasn't been approved.

Called again, this person states you cannot link a bank account to pay a construction loan. Explains to me that I need to pay directly or write checks. With no resolution, I called again; after three department transfers, I finally spoke with someone who explains that you can make an express payment.

After all this time, I am now two days past the due date. Don't you know I get a notice on my credit account stating I am delinquent? And yes, I was able to make a payment.

Like I said, the absolute worst bank I have ever been associated with. As soon as rates go down a few percentage points, I will refinance and be done with this pitiful institution.

Why do I have to get a security code every time I log on from my laptop to review my checking account? All the financial institutions I deal with online recognize my device except this organization. Then, when you call customer service, you get transferred to someone at one of the branches who basically knows less than you do. What a mess.

This bank used to be great, but it has become terrible since the manager left. The customer service is awful; they seem not to care about the customers at all. They are very quick to charge a fee for just about anything. This bank is a rip-off. Other banks are much better and do not continuously take your money with unjustified fees. I regret banking with this institution and will be switching to another bank this week.

Dispense money from an ATM and a service charge was added to the amount of money distributed. I checked my bank statement to see an extra $3.00 was dispensed from my debit card! Please make sure you are keeping all receipts from your purchases and compare them with your bank statements. It's the first time using the ATM at this bank!!

My loans were assumed by Premier Bank even though they originated with First Federal. I was pleased with our First Federal business relationship. Unfortunately, our relationship with Premier Bank has been awful. Premier refuses to refund fees to my accounts that were caused by bank errors. Premier Bank is threatening to close my business accounts, which clearly violates the loan covenants. Based on my experience, I will never give Premier Bank any additional business.