Zing Credit Union

I had been unable to access my accounts for several months and was told I had to come into the bank to reset passwords. What? I just spent an hour on hold, then 20 minutes talking to a customer service agent, and another 20 minutes talking to a manager who chastised me for giving feedback that the customer service agent just kept robotically repeating the same unrelated thing over and over again instead of listening to what I was telling her was the problem I was experiencing.

Then I googled reviews, and many people are complaining of the very same things I just experienced. They know they are understaffed, resulting in long waits and customer frustration by the time their call is answered. They also must know that online, people are widely complaining about their customer service, and then the nerve of a manager to blame the customer. The average review score across multiple platforms I checked is 2 out of 5 stars. If you need to establish credit and have no other options, then this might be a good temporary financial institution; otherwise, go elsewhere.

Takeidra was our service representative, and she was so patient and extremely knowledgeable regarding our accounts. She also said "You're Welcome" instead of "No Problem," which shows that she is aware of how to be hospitable to someone she is assisting. She is a wonderful representative and very appreciative in the way that she assisted us. Thank you, Takeidra!

Horrible.
I'm financing an RV through Zing. It was a challenge just to make my first payment on time. You have to call them; you can't do it online.

I eventually got automatic payments set up... so I'll skip to 8 months later.

I start receiving notifications that I don't have insurance on the RV. I do, and I provided documentation. They denied it, and now I'm getting an extra "Insurance Advance Creditor Placed Insurance Premium" charge of $184 a month added to my balance, with interest, of course.

These people are not trustworthy; avoid them if you can or be prepared to fight to get your money back.

Excellent service! Lawrence provided an easy and efficient e-communications process that assisted me in purchasing my new vehicle. Will use Zing CU again in the future. Thanks again, Lawrence. Love my new SUV!!

After 15 years at Denver Community Credit Union *now ZING* I have to say their service has gone so far downhill that I don't even recognize this bank anymore. Calls take up to 30 minutes to be answered, and if you call close enough to 5 PM they will put you on hold and hang up on you before they close. When they transferred banking details to a new system they charged US because images of our checks are no longer on their server. This is data we need to do things like you know, pay taxes. To make matters worse, they issued me a new card which still doesn't work after HOURS on the phone to resolve it. They also no longer link to other networked credit unions in the area so you HAVE to make all deposits at their main branch on Acoma. Meanwhile all the other credit unions are still networked. I am not sure what happened, but they didn't just change their name. They changed everything. All the good people who used to work there left. There are plenty of other credit unions in Colorado, don't use this one. We are now looking for a new bank. We are DONE with ZING. They are no better than the mud on the bottom of my shoe.

Personal loans are very expensive way to live.Once you start paying the loan you dont miss the money. The loan makes it easy to get in debt.

Horrible place to get a car loan! When you have problems with your account it’s always your fault and not theirs! They will not work with you to get it straightened out either

They took my car while i was in the hospital. They are not only the worst credit union they are also the worst financial institution i have ever dealt with. Wildly rude on the phone. They do not care about job losses death in the family or if you are hospitalized. Just give them the cash. Even it it kills you give them the cash.
I would be embarrassed to even say i worked there. Run from this place. SOOOOOO MANY better options out there. Do not be like me and sign a really really really bad car loan because you need a car to live like anyone else. Honestly if you are offered a car loan from this bank when you are at the dealership RUN FROM THAT CAR DEALER! They only use DCCU to be able to force you to put a larger deposit down on the vehicle.
Again.
RUN AS FAR AS POSSIBLE FROM DENVER COMMUNITY CREDIT UNION

If you're thinking about getting their secured credit card... STOP! They do NOT report to all three major credit bureaus!!! The irony here is that their card touts as a credit building product to the community.

When asked why they didn't report to all three bureaus, I was told, "there is no mandate that requires them to."

I feel duped. Although, had I confirmed at the time, I'm sure they would have been entirely transparent about only reporting to two bureaus. My credit literacy was not where it could or should have been. I know much better now.

Let's take mortgage lenders, for instance. We know that some of them (if not most) will take an aggregate score of all three bureaus to better land at a comprehensive view of your creditworthiness. On the other end, it is also true that some might look at all three but still have a strong preference for one over the other. The same can be true for other financial industries, whether that's personal loans, auto loans, business loans, and yes, applying for revolving credit loans/credit cards, etc. The reality is, there are far too many scenarios that can easily depend on how any one (or all) of the major bureaus views your creditworthiness. Handpicking which ones count and which don't is short of malpractice of their secured credit card that's put in front of the community as a credit building product/service.

The nightmare gets even worse. I still have a secured credit card with a 2K limit (equaling the card's deposit). Some time later, after meeting their requirements for the deposit being returned, i was denied. And now short of two year later, my score has improved another 150+ points placing me comfortably in the “Excellent” credit range. I know I would qualify to have the deposit released now. Yet I don't even want to ask because it will be another inquiry on my report, which will undoubtedly hurt my score. I'd rather them keep the 2K at this point, which I've just had to come to terms with. I can cancel the card and take my money, but that also hurts my credit because closing accounts ultimately reduces the avg. lifetime of your credit relationships. So, I'm stuck in a pickle, and can't feel more terrible about having decided to use their product.

I have been a member of Denver Community Credit union since I was old enough to start working, almost 10 years. Since then, I have opened a savings and checking account as well as a loan to help pay for my car. I have always received great customer service anytime I have gone into the credit union and the drive thru makes things very convenient. I also enjoy the mobile app, although I wish there were more account features.

I've been a member of Denver Community Credit Union for over ten years, and I plan on staying. Denver Community Credit Union is such a wonderful credit union. I always speak to pleasant employees, from the tellers to the board members. Everyone I've spoken to there or over the phone is very competent and well aware of the procedures that the credit union follows. They're also currently running a program called the 5280 account which takes the change from every purchase made from you're debit card and puts it into an account that is gaining 5.280% interest. It's so easy and convenient! Not to mention that most credit unions will serve members from any other credit union. I would recommend this credit union to anyone living in Denver looking for a more personal, trustworthy banking experience.

Probably the best bank I've had in that I've never received any "unfair treatment" from them the way I did with big name banks in the past. I switched to them on the recommendation from a friend after some problems with insurance and loan issues with my previous bank and it's been plain sailing ever since.

Big fan of their website - it's really easy to use, looks great and covers all of their services. The branches are clean and friendly and all have drive thru access if you are in a hurry. Sandra at the branch on Acoma has dealt with all my small business banking for the last 3 years and has always done a great job. Cannot comment on loans as I have not had to use that service with them.