I've had a US Bank Easy Checking account since 2013 and have been neither impressed nor unimpressed with their service. Their online banking is easy to use and the app is very convenient, however physical locations are somewhat hard to come by. The employees at my local branch are always very helpful but it’s pretty hit and miss when calling for customer service. I appreciate having the monthly maintenance fee waived with my direct deposit but I think their overdraft fee policies are a little unfair. One real problem I’ve had with them is when I’ve had to replace my debit card, waiting 5-7 business days for a new card is simply not sensible.

We have had an Easy Checking account with U.S. Bank for 15+ years. It has been a good bank that does the job for us. We use it for our rental house and used to take the monthly check and deposit it through the drive through. Rarely would I need to go into the bank to make a transaction, but when I did, the tellers were friendly and the lines were short so I got through in a speedy manner. The drive through lines are also short and I never had a long wait time. In the past 6 years or so, we have gone to direct deposit and the bank does a great job for us. We get our statements regularly and there has never been a problem in all these years. We do not have a fee at all because we keep enough in the account so the fee is waived. Easy account to take care of. Good bank.

The monthly fee that was introduced a couple years ago is frustrating but overall I've had a positive experience with this account. There was an instance when my account information was not updated in a timely manner and I over drew by accident but after calling customer support and explaining the situation the overdraft fee was waived. Overall I would recommend this account.

I have had a US Bank Easy Checking account for many years now. Recently I was low on funds and wrote a check with a specific day and told the person that they could not cash it until that day. They agreed and I thought the matter was taken care of but the next day I was online checking my account and saw that they had cashed the check the same day. There was a $36 overdraft fee on my account. I called the bank and explained to them that I had dated the check and they shouldn’t have cashed it. The bank customer service rep apologized and immediately fixed the problem. I am happy with their customer service.

I've been pleasantly surprised with US Bank. After having checking accounts with almost every other bank (BofA, Wells Fargo, Washington Mutual, Union Bank, Chase), US Bank is a keeper.

Their policies and fees are very straight forward, and though I miss having free checking (Washington Mutual, which got bought out by Chase), I also know that probably wasn't a sustainable business model.

I've never had an overdraft, but once I came close. US Bank sent a text alert of a check I'd forgotten about, and I was able to rush to the bank and make a deposit to cover it. Any other bank would have charged an NSF fee (even if you made a deposit immediately), but US Bank's policy is if you make a deposit to cover it before 5pm that same day, you're good.

That peace of mind alone would make me want to stay with them, but the fact that all their tellers and managers are always so friendly and helpful cements the deal. US Banks online banking, online bill pay and website work well, which I also can't say for other banks.

They also don't play games with my deposits (yes, I'm looking at you, BofA). Overall, I've found US Bank to be honest and above board in all their dealings with me.

US Bank is the only bank I have ever used for my checking account. A while ago when they began charging the $6.95 monthly fee, I was tempted to switch but since we have direct deposits over $1,000 the fee is waived. A few times we have had to contact the fraud department and everything was taken care of and we were not responsible for any of the charges. When I went on vacation they put a hold on my debit card so I was unable to use it until I called and verified that it was actually me who was trying to make purchases. I was frustrated at first but was grateful that they do that to ensure that my debit card information isn't stolen. Overall it is a basic checking account with few perks, but I don't have to pay a fee and they take care of me every time I have an issue. Years ago when we had a couple overdraft fees, they were nice enough to waive them.

I am very pleased with the U.S. Bank Easy Checking account. My wife and I have had ours for about a year now and haven't had a single problem with it. Even though it shows a monthly fee of $6.95, and there has been months where we have had less than $1500 in it, they have waived the monthly maintenance fee for us. They also waived our first overdraft fee we had on the account. We are extremely happy with that because any money is good money, right? The one complaint that I do have is you can only move money in-between accounts 5 times a month, and if you have automatic transfers set up each month those count towards the 5 times. Overall I would rate as a 4 out of 5.

I have had my US bank account for almost a year now. I am very satisfied with the account to this point. I have had no issues with US Bank. I had an issue where I lost my Debit card and there was an unknown charge on my account, and it was cleared up right away. They reversed the questionable charge and I had my new card within 2 days. I usually go inside the branch to deposit my checks and the staff is always friendly. My only complaint with US Bank is that the ATM locations are spread out and it is not always convenient to find an ATM to take money out.

I got my first US Bank Checking account when I graduated from high school. My family used it to put my graduation gifts in. My parents wanted to do this so I could get a debit card and learn to be more responsible with my money, since up to that point I’d just cashed my paychecks. A few years ago, they added the monthly surcharge, and it was a bit expensive for the features that I got. I started using the account less and now mostly just use it as a savings account that I can make emergency purchases from if needed. I do this so my balance stays high enough to avoid the monthly fee. This works out because there aren’t many branches around me so I can’t go and take cash out as often forcing me to leave it alone.