U.S. Bank Checking Accounts

Love US Bank! Website is organized to view actual funds, unlike others that are misleading. Customer service is actually customer service: they are not out to get your money...they help you save money. Thank you US Bank. I wish more companies were like you.

US Bank's fraud prevention is a joke. They have literally shut my card down 5 times this year and NEVER contacted me. So, here I am trying to buy something and my card gets declined. That is so embarrassing! I have talked to every supervisor and every department and it still doesn't work. They shut my card down for a gas purchase or store purchase in the town where I live. The last one was because I made five .99 cent purchases from Google in a row!!! Why can't they just let me set a limit like my other banks??? Hey if there's a purchase of $500 or more in one day we'll shut it down. Great! No, they don't do that. I will be closing my account and moving things over to my other bank. I have avoided it until now as I have many auto-drafts which will take some time to set up in the new account, but I don't care anymore. I am so sick of my card being shut off with NO warning. My husband lives and uses his card in an entirely different state, 1700 miles away and his card never gets shut off. If I could give them zero stars I would.

This is the worst bank I've ever dealt with. They deny money to their customers and do everything they can to keep you from accessing your cash. They employees on the phone can't seem to assist their customers properly. I've been denied money to my face with all necessary documents because I didn't have "an appt " when no one was even in the bank customer wise. WARNING. GO TO A DIFFERENT BANK.

Worst bank ever!!! I informed them that my car payment would overdraft my account. They paid the overdraft and charged a fee. Which is fine but then they waited 3 days and decided to return the item. I get direct deposit to this account. I didnt care about the fees. I agreed to them. What is the point of having overdraft protection if you can never use it?! Of course they left the overdraft fee on my account while returning the item!! I cant wait to change back to bank of america because as annoying as they can be it was a much better experience with them. US bank is trash!!! These people need to be shut down. They got a sued a few years back and had to pay their customers for their screw ups. Sounds to me like they need to have action taken against them again. If I have overdraft protection I should be able to use it. If you re just going to return the item theres no point in having overdraft protection. This bank is dishonest!

If I could give US bank -1 stars I would. I was a US Bank customer for 30 years. For the first time in my entire life I was a victim of an employment scam that cost me over $2000 that impacted my bank accounts. Instead of working with me on a repayment plan (yes, I was willing to repay the bank because it was my fault for falling for the scam); US Bank decided to close all my accounts. Their reason is, if I could fall for a scam once, it could happen again and they do not want that risk. After 30 years, and being a victim, this is their response. I just want others to know, that US Bank will not have your back if you are a victim regardless of the impact to you and your family especially during these times. They closed my accounts, and no regrets, I have joined another organization that will treat their customers with the respect that they deserve.

U.S. Bank aka Thievery Corporation: The bank recently acquired State Farm Bank. I had a small account that I opened a few years ago. Recently, I received a quarterly statement and a staggering $27 of the $100, that for years sat at State Farm earning interest, was deducted as fees. Had I not caught it in less than one year they would have stolen all of it. Now That's Banking at It's Worst. U.S. Bank Stinks. Small savers stay away or risking having all your money stolen.

If you dont mind U. S. Bank stealing money out your account, then this is the bank for you. They cover it up by putting fake agents on the phone when you call their 800 number.

Have banked with them for years but definitely going to switch banks. One thing you don’t want in a bank is GREEDINESS. And that’s exactly what this bank is. Not only has their ATM miscounted and eaten my money not once, but twice, but they refuse to give it back the second time. A million dollar bank refuses to give me $20 back that was an error on THEIR end. It’s only $20, but it’s the principle. And forget customer service, was on the phone for hours just to be transferred back and forth the entire time because everyone is clueless and has no idea how to solve an issue. So unprofessional and definitely don’t recommend banking here

We were robbed by an imposter posing as my wife and I was stunned at how easily they were able to withdraw money from our US Bank checking account. The fraudster broke into my wife's locked car (smashed the window), stole her driver's license and US Bank checkbook. My wife had a checking account with very little money in it, and they took the checkbook for this account. We also had another joint checking account with US Bank, but the fraudster did not have the checkbook (or account number) for that joint account. The next day, the fraudster drove to a US Bank location and provided my wife's driver's license to the teller. Astoundingly, US Bank provided the fraudster with the account number for our joint checking account (not the account for which they had stolen the checkbook) and the fraudster withdrew $5,000 from our joint account. Just an hour later, the fraudster drove to another US Bank location nearby and repeated this, taking another $5,000 (for a total of $10,000). There were no red flags issued and no security questions asked. The fraudster tried this again at a third US Bank location, but this time the teller noticed the fraudster's wig and called the police. The fraudster drove off immediately. When we tried to investigate, US Bank told us they do not have security cameras on the drive through lanes at these locations (only the ATMs) and they had no video footage of the fraudster. US Bank ultimately reimbursed us after 5 weeks (kind of a long wait). I was shocked, however, that US Bank's security at drive through lanes is so lax. Apparently, the fraudster needed only my wife's driver's license to unlock our bank account. And what kind of financial institution has no security cameras on the drive through lanes in 2020?