Bank of America Car Loans

I will never use this bank again. For a few months I've checked the website, seen that there was no payment due and the next due date was a month off, but decided to make the payment anyway, just to keep a month ahead. Come March a few things came up and I decided to just wait for the due date to pay. Within a week I was called and told I was late, so I checked the site and now where it once said I have nothing due except a payment in April, it now says I owe two months and still the payment in April. I pay the two months I'm supposedly past due and the late fee and complain, but the person on the phone doesn't really listen and I don't expect much anyway.
Well a few days later I get two letters, one certified and one not, but both saying the same thing - I'm a few days late, but instead of just being a reminder, it is a threat - they threaten to take legal action against me, including seizing money from my accounts at other banks and repossessing the vehicle - all for being less than a week late on a payment their site didn't tell me I owed. Up until this point, I had never been late on a payment either, the repossession threat was their first step - what does that say about a bank when that is the first action they take for a first time offense, even if it was my fault that it happened?
This was insulting and infuriating and treating people like this is not okay. I will be refinancing this to remove it from their service as soon as possible because I cannot trust their payment system any longer.

I give a 5 start rating for the ease of application process. However, I am going to rate the csr service 3 stars due to: inconsistent/inaccurate information which was revealed during follow-up phone calls w. a different csr, and on the loan officer side, with the left hand not knowing what the right hand is doing scenario.

Bank of America was amazing, getting me a much better rate than all competitors. I have been a loyal customer, and will be forever.

I can pay it easily. Have not had a problem with it. I get an email when the money is being taken from my account and I can go on about my day.

They do not send statements in a timely fashion if you prefer to receive in the mail and mail payments. Be prepared to make payments at bank locations where you have to go inside with long lines to make a payment to ensure will be paid on time if mailed it could be late.

Decent overall experience. Decent customer service. The mobile app makes it fairly convenient to pay bills directly from your mobile.

I never had a problem with them. I pay every month. They gave me a loan because of my good credit at the time. The is low enough for me to handle

Small snafu between the bank and dealership. However after that was worked out the financing was easy and we received the same rate we were quoted.

Done business with BOA for 8 years, multiple credit cards of 15500 & 8000 credit limits. We have had 3 to 4 auto loans within the 8 years, all paid in full. Applied for a 21000 auto loan and was denied. We sit with a 749 fico score and the say it’s due from to many inquiries! This company does NOT appreciate good standing and paying customers! We have canceled all credit cards and will not do business with company that doesn’t appreciate good business!

DO NOT USE BANK OF AMERICA! Longest wait with a 5 minute pre-approval, you assume that it will take a couple of days to get the process for the auto loan. We found the car and it's been over two weeks and we are still waiting to get a contract from them to borrow the money for the car!! I call every day, just to find out there are issues, then we would resolve the issue, then there would be another issue, then another employee would clear that issue, then it would pop back up again. We've been waiting four days now for 'processing' to get completed to get a contract. This is the WORST experience EVER with a bank. I have fantastic credit, 822, so I thought it would be a slam dunk, easy process to buy a car. USE ANYONE ELSE!!!