U.S. Bank Car Loans

I bought out my lease. Completed the paperwork so the title would be in my name and spouse's name. When finally receiving the paperwork from US Bank on 5.12.22, and going to SOS, I was not able to have the title in both names because US Bank did not add my spouse's, as I completed
Not only that, but I had to pay a late fee for title transfer because the selling date was 4.27.22.
I happened to call on 5.12.22 asking how long til I would receive my paperwork and I was told it was mailed on 5.4.22.
Why was it mailed so many days AFTER the sale date of 4.27.22? Such a late mailing date after the sale date did not allow time, and of course a late fee for title would incur.
Now, once I do get the new title, that was only able to be in my name because US Bank messed up on paperwork, I have to go back to SOS and file for a corrected title to add my spouse. And have to pay another $15.00
The clerk at SOS told me many buyers from US Bank come in for title transfer and have to pay the late fee due to them not receiving their paperwork in time. The selling date noted on the title transfer and the mailing date of the paperwork does not give the buyer enough time to transfer.

Covid pandemic over. There is no reason for such poor customer service, and errors. Mail is running fine so you cannot blame the postal service for delivering mail late.

We just assumed a lease from our daughter and the fees to do so are near criminal. Between the fee she had to pay of $750.00 and our fee of $511.00 which does not include transfer filings for our state for taxes and registration etc....or our first months payment. We will never suggest anyone use US Bank for leasing! This is bad business for someone trying to do the right thing!

CONSUMER BEWARE. If I could put 0 stars, I would. US Bank tries to trap you into staying with them. If you lease a vehicle with US BANK, when you go to trade it in they charge you several thousand dollars more if you do not go back through US BANK. Ex. If you trade your vehicle in on a Chevy and want to go through GM Finance, your payoff will be around $3000-$4000 higher than if you buy the car out from US BANK or if you finance your new vehicle through US BANK. CROOKED BUSINESS. They say it is because they have an investment in the vehicle, but every other bank has an investment in vehicles that they loan money for also and they do not do this shady business. On top of that, if you do buy a leased vehicle out from US BANK they give you about a 2% higher interest rate than any other bank. They make a SH++load of money off of you no matter what. Every dealer that I talked to about trading my vehicle, was very disappointed when they learned that I had my lease through US BANK. The dealers know the car business and know this is crooked too!

Really complicated trying to setup and maintain auto pay for my loan. Every month I set it up and it gets mysteriously removed and my payment becomes late. Customer service was no help. I told the girl that I was going to move it to another bank and she said Ok that’s fine. Wow

Best car Loan ever. Been with US BANK for a very long time, They made it very easy to get thru the PPP Loan process as well. Thanks

Best loan people to deal with by far the nicest costumers service ever. I have never had a loan company work with me the way they have and very flexible on helping in hard times A+ from me…

US Bank does not have their act together. Their App is ok but customer service via phone/chat/email is horrendous. I suggest paying through the app. Otherwise they’ll say they didn’t receive payment even if it was an ACH from your bank and already taken out of account. Huge hassle to fix for an error on their end.

I generally look upon most (negative) reviews of businesses as having some level of (consumer) bitterness and/or vengeance, but I have to say that the other complaints I've read about this bank are warranted, at least from my perspective. My dealings with this bank is the worst (banking) experience in my lifetime. I paid-off my auto loan in full in October 2021 and it's now been 4-months and they still have yet to release my title even though they acknowledge it was paid-off and there is no balance or any other thing outstanding. Multiple phone calls and letters have netted no resolution. I've called several times and wait on hold for extended periods, get transferred, wait on hold, the call gets dropped and then I have to start all over again. Every day that I try to get this resolved it has been well more than an hour on the phone, if not several. I get different answers from different agents/departments, either incorrect information, mostly that it is in-process, that it's already released, and some answers/explanations I know are factual lies. Today, one agent tells me the lien release was sent on January 12-2022 yet another tells me it is still "in-process", and that it'll take another 75-days...SERIOUSLY? No one at this institution takes ownership or follows-up. I'll know better than to deal with another non-local bank ever again. This institution is a case-study in poor customer service. I don't wish this level of frustration on anyone. If my experience reaches you beforehand, just pass this financial institution by. In my experience its staffed by people who are either not empowered to resolve problems, or otherwise indifferent. My (on-going) experience with this situation would almost be comical if it weren't so thoroughly aggravating.

This loan will not let me pay on the principle. The more I have paid, the more the interest is. I pay over the minimum amount every month, and the interest amount is more every month. I would love to re-finance.

Avoid this bank at all costs. Got an auto loan in 2016, asked to add my wife to the title, no help whatsoever, decided to payoff my loan 6 months early, took 3 hrs & 5 representatives to get a simple answer: told me I had to mail it in. Worst bank ever. Avoid at all costs!!! I've told all relatives, friends & coworkers to avoid this bank. I suggest you do the same. 2014 GMC Sierra 1500 B Dennis