U.S. Bank Car Loans

Refinanced my auto loan in February to BofA. Been trying since then to get a Lien Release from US Bank. Have spoken to over 2 dozen people, been hung up on, called a liar and sighed at more times than I can count because I kept requesting the lien release sent out and each agent tells me the prior agent made a mistake and they would get it sent properly. I’ve escalated this to managers, senior loan specialists and over 4 months later I still don’t have the lien release. After calling again today I find out they coded my loan wrong as commercial and that’s why I’ve wasted over 15 hours on the phone with these people for the last 4 months. This should have been caught and fixed months ago. Literal worst customer service I’ve ever experienced. Get your Loan somewhere else. Don’t go through what I did to save a couple bucks a month. Totally not worth it. I’ve never called a business so many times in my life. You speak to someone new every time and each one will give you an attitude because you’re frustrated.

Would have rated zero stars, but that isn't an option. I finance a motorhome in February. I was never able to get the title sent to New Mexico so I could register the MH. I paid the loan, trying to force US Bank's hand. Still no title. It ultimately took 4.5 months (without being able to register the MH and no license plates). Finally, US Bank requested the title transfer from AZ to NM 30 days ago. AZ and NM (I know, praising Motor Vehicle, right) were very prompt and got my taken care of. I called US Bank this afternoon, since I foolishly assumed that they would send me that title with a lien release. You know about assumptions... Anyway, they are now sending me my title; 3 days processing, in house, and 5 days for postage. Means I have been working on getting the titling cleared up for 6 months!

WORST CUSTOMER SERVICE EVER!

Outstanding bank always treating us good. Customer service is great!!!! Would recommend this company!!! They have numerous banks in the area which are convenient to us.

I bought out my lease. Completed the paperwork so the title would be in my name and spouse's name. When finally receiving the paperwork from US Bank on 5.12.22, and going to SOS, I was not able to have the title in both names because US Bank did not add my spouse's, as I completed
Not only that, but I had to pay a late fee for title transfer because the selling date was 4.27.22.
I happened to call on 5.12.22 asking how long til I would receive my paperwork and I was told it was mailed on 5.4.22.
Why was it mailed so many days AFTER the sale date of 4.27.22? Such a late mailing date after the sale date did not allow time, and of course a late fee for title would incur.
Now, once I do get the new title, that was only able to be in my name because US Bank messed up on paperwork, I have to go back to SOS and file for a corrected title to add my spouse. And have to pay another $15.00
The clerk at SOS told me many buyers from US Bank come in for title transfer and have to pay the late fee due to them not receiving their paperwork in time. The selling date noted on the title transfer and the mailing date of the paperwork does not give the buyer enough time to transfer.

Covid pandemic over. There is no reason for such poor customer service, and errors. Mail is running fine so you cannot blame the postal service for delivering mail late.

We just assumed a lease from our daughter and the fees to do so are near criminal. Between the fee she had to pay of $750.00 and our fee of $511.00 which does not include transfer filings for our state for taxes and registration etc....or our first months payment. We will never suggest anyone use US Bank for leasing! This is bad business for someone trying to do the right thing!

CONSUMER BEWARE. If I could put 0 stars, I would. US Bank tries to trap you into staying with them. If you lease a vehicle with US BANK, when you go to trade it in they charge you several thousand dollars more if you do not go back through US BANK. Ex. If you trade your vehicle in on a Chevy and want to go through GM Finance, your payoff will be around $3000-$4000 higher than if you buy the car out from US BANK or if you finance your new vehicle through US BANK. CROOKED BUSINESS. They say it is because they have an investment in the vehicle, but every other bank has an investment in vehicles that they loan money for also and they do not do this shady business. On top of that, if you do buy a leased vehicle out from US BANK they give you about a 2% higher interest rate than any other bank. They make a SH++load of money off of you no matter what. Every dealer that I talked to about trading my vehicle, was very disappointed when they learned that I had my lease through US BANK. The dealers know the car business and know this is crooked too!

Really complicated trying to setup and maintain auto pay for my loan. Every month I set it up and it gets mysteriously removed and my payment becomes late. Customer service was no help. I told the girl that I was going to move it to another bank and she said Ok that’s fine. Wow

Best car Loan ever. Been with US BANK for a very long time, They made it very easy to get thru the PPP Loan process as well. Thanks

Best loan people to deal with by far the nicest costumers service ever. I have never had a loan company work with me the way they have and very flexible on helping in hard times A+ from me…

US Bank does not have their act together. Their App is ok but customer service via phone/chat/email is horrendous. I suggest paying through the app. Otherwise they’ll say they didn’t receive payment even if it was an ACH from your bank and already taken out of account. Huge hassle to fix for an error on their end.