U.S. Bank Car Loans

A very good bank to do business with!
Friendly, knowledgeable staff that goes out of their way to help with your needs!!
24/7 1-800 number always ready to help, and you actually talk to a real person too!!

Car was very expensive but I truly love this car everything u could ask for just a high monthly payment. And a very expensive car to keep up repairs.

Our experience with US Bank auto leasing has been terrible! We lived in IL where taxes for our leased vehicle are calculated into our monthly lease payment and paid in advance. We moved to FL and after acquiring registration at the DMV, US Bank informed us they would add $25/month to our monthly bill now for taxes in FL! Now we are at the end of lease and tried to sell our vehicle to Carvana and received the following email from Carvana. Apparently they won't do business with US Bank! Save yourself a headache and tell your car salesman that you will not let them set up your lease through US Bank!

"Thank you for taking the time to submit your vehicle for a value with Carvana. At this time, we are not able to move forward with purchasing your leased vehicle as Carvana's policy does not align with US Bank policies, and this prevents us from being able to purchase leased vehicles from this provider.

We do apologize for any inconveniences at this time and hope that you'll consider Carvana in the future for any vehicle purchases and/or sales.

Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions go to http://www.carvana.com. You may also call us at 888.819.0996."

Regards,
Naeisha
Sell to Carvana Team
1930 W Rio Salado Pkwy /// Tempe, AZ 85281

They did a great job with the financing and always answer the phone if I have questions. I had my mortgage thru them also and was very happy!

These people will try their hardest to screw you. No straight answers from customer service! Paid off my car loan then all of a sudden a $16,000 bill showed up and nobody can tell me why, just that I need to pay it.

US Bank needs to be upfront about the charges which they add to my loan. Currently, my online account shows all the payments I've made, however, they do not show the fees and interest which they underhandedly are charging me. There is currently a deficit (difference) between my payments and the amount I owe. This is unacceptable, and the main reason why I am choosing a different bank for all my loans. My paper statement has $132 in interest charged and a balance of $61,910....but online the deficit is close to $400. How is that possible??? I feel cheated by US Bank!

Dealing with US Bank has been a real pain in the buns! Their title department is obviously the most mismanaged I have ever dealt with. They could not tell me where my title was or if it was even being processed to be sent out. I finally got a straight answer a week and a half after I had paid off the balance, but it was still at least 3 days out from when they told me to expect it in the first place. I will never use US Bank for anything again!! Please avoid their leasing department at all costs!!! They were going to charge me excessive wear & tear charges even though my vehicle was cleaner than 90% of 3-year-old vehicles on the road. I decided to buy out the lease in order to avoid paying those fees. Now I have $5,000 equity sitting in my driveway. I cannot believe I was going to pay to give it back to them!