U.S. Bank Car Loans

Our experience with US Bank auto leasing has been terrible! We lived in IL where taxes for our leased vehicle are calculated into our monthly lease payment and paid in advance. We moved to FL and after acquiring registration at the DMV, US Bank informed us they would add $25/month to our monthly bill now for taxes in FL! Now we are at the end of lease and tried to sell our vehicle to Carvana and received the following email from Carvana. Apparently they won't do business with US Bank! Save yourself a headache and tell your car salesman that you will not let them set up your lease through US Bank!

"Thank you for taking the time to submit your vehicle for a value with Carvana. At this time, we are not able to move forward with purchasing your leased vehicle as Carvana's policy does not align with US Bank policies, and this prevents us from being able to purchase leased vehicles from this provider.

We do apologize for any inconveniences at this time and hope that you'll consider Carvana in the future for any vehicle purchases and/or sales.

Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions go to http://www.carvana.com. You may also call us at 888.819.0996."

Regards,
Naeisha
Sell to Carvana Team
1930 W Rio Salado Pkwy /// Tempe, AZ 85281

They did a great job with the financing and always answer the phone if I have questions. I had my mortgage thru them also and was very happy!

US Bank needs to be upfront about the charges which they add to my loan. Currently, my online account shows all the payments I've made, however, they do not show the fees and interest which they underhandedly are charging me. There is currently a deficit (difference) between my payments and the amount I owe. This is unacceptable, and the main reason why I am choosing a different bank for all my loans. My paper statement has $132 in interest charged and a balance of $61,910....but online the deficit is close to $400. How is that possible??? I feel cheated by US Bank!

Dealing with US Bank has been a real pain in the buns! Their title department is obviously the most mismanaged I have ever dealt with. They could not tell me where my title was or if it was even being processed to be sent out. I finally got a straight answer a week and a half after I had paid off the balance, but it was still at least 3 days out from when they told me to expect it in the first place. I will never use US Bank for anything again!! Please avoid their leasing department at all costs!!! They were going to charge me excessive wear & tear charges even though my vehicle was cleaner than 90% of 3-year-old vehicles on the road. I decided to buy out the lease in order to avoid paying those fees. Now I have $5,000 equity sitting in my driveway. I cannot believe I was going to pay to give it back to them!

I wish I could give this bank a NEGATIVE ZERO. Customer service agents are extremely rude and unprofessional. They lie and when you catch them in their lies, they put you on hold never come back; agents have no idea what they are talking about; they keep contradicting themselves. I had one of their agents telling me "you have a terrible accent you know..." she then put me on hold and never came back. I have never missed a payment and they more than doubled my monthly payment for no reason; sadly none of them has been able to provide me with a clear explanation as to why my payment was more than doubled. The poor service they provide is very frustrating. They do not listen to their customer, they talk over you , and try to bully you. I call the behavior a defense mechanism due to a lack of knowledge. Do yourself a favor; run away from this company if you can.

is there a way to give MINUS five stars? If so, this company would earn it in spades. No aspect of their "customer service' is even remotely customer focused. if you have the misfortune of trying to contact these people know that you will be a) on hold forever b) speak with someone who is unable to help and c) frustrated beyond the tolerance of most people. Hiding behind a phone tree, and mumbling scripted text is what US Bank calls service. The worst experience of your week (short of visiting a tooth extraction dentist) awaits you at US Bank. As an example of how corporate America has lost its way, look no further- the textbook example of "whatever is the cheapest way to operate" is alive and well at this sorry excuse for a business. I'm sure they are very profitable they will just have to do it without me.

The US Bank app is not user friendly. It is difficult to use and make payments. The autopay option does not allow you to pay an amount other than the minimum. If you want to pay a different amount, you have to enter it manually each month.

US Bank is a dreadful enterprise. They build in profits that are dependent on discouraging lessors from buying out their leases. They quote your payoff with sales tax (even if you are not keeping the car) they also take 4-6 weeks to get your title to you, If you return the car they pad the damage/use bill with ridiculously over stated costs. They are slippery and mendacious. I will walk before leasing a car from them.

The lease is paid by auto draft, so I don’t worry about it being late. I believe the lease ends in less than a year at which time I’ll make a decision.