1st Source Bank Checking Accounts

Overall, I'm satisfied with First Source, where I've been banking for 33 years. But their online banking is a mess. They make you change your password every three months. This used to be standard practice everywhere, but it adds very little security: All the good it does is to slow down someone who has stolen your password just before you've changed it and waited until after the change to drain your accounts. How likely is that to happen? No one else I deal with online requires that.

Furthermore, if you wait too long to change passwords, you need to get a temporary password, which you get by clicking a "forgot password" link. Then they phone your number and give you a code. The voice that tells you the code is faint, fast, and sort of fuzzy sounding, and it mispronounces some of the words it uses to tell you what letters it's saying. I'm somewhat deaf, but I've never had a problem hearing any other 2-factor authorization phone call. I've never managed to understand theirs.

Finally, the last time I tried this, my wife, whose hearing is better than mine, listened to the phone call and wrote down the temporary password. I typed it in (and she checked that I had it right), but I got a "wrong password" message when I went on. So I'm locked out of online access and have to go to the bank tomorrow to straighten it out.

We have 4 accounts there, great customer service at the Waynedale Branch. We came from a local credit union with a lot of branches here in Ft Wayne, but there was constant problems getting our accounts mixed up. Good personal service at 1st Source.

The 1st Source Bank in Michigan City, IN is great. The teller's there are so helpful and polite. They know me by first name and every time I go in they ask me how my children and I am doing. I was going into labor but had to stop at the bank to get money for the babysitter and all the women who worked there were so pleasant, helpful and caring. They have great customer service skills, a great team and free checking accounts for people with direct deposit. Even if a person does not have direct deposit it is only $5.00 a month to bank with them. They also have the option of getting a secured credit card, which helps build your credit! Keep up the good work!

I first began banking with First Source when I was 18. I have been using them for my checking, debit, and savings ever since. They are a very no frills bank and a bit behind the times. They do offer an online banking site, however the site has had a lot of IT issues over the years and many times I have to call to reset my password for seemingly no apparent reason. I have been tempted to switch to a credit union in the area that offers more appealing perks, and I probably will soon. First Source could be better about the quality of their customer service (I've encountered many rude workers at multiple branches, which is always baffling to me). Overall, First Source isn't a terrible bank and is okay if you just want a very basic savings/checking/debit account(s), but there are definitely better options out there.