DuPont Community Credit Union Checking Accounts

Zero stars if I could! Absolutely awful! They had a system problem with their debit cards not working due to 'maintenance.' During this, no alerts were sent out. I ran out of gas on my way to work because my card was not working. Then, due to the same issue, I tried to pay a bill and my card was declined—fine—only to have the same bill held on my account 13 times! Then they would not release my money. They knew they caused the issue and that it was an error, yet they held my money for four days, leaving me with nothing due to their 'system maintenance.' It's literally always something with this bank and I'm done! This was the final straw. Save yourself the hassle and never bank here. I will continue telling everyone I know how this was handled.

We have had an account with Dupont for 8 months and the experience has not been good! Even though our money is actually deposited on Wednesday's Dupont charges us overdrafts because according to them it is on Fridays. We also have an account with another credit union and they don't overdraft you if the money is pending! needless to say we will be leaving Dupont for this very reason!

We have banked with DCCU for many years but recently have had fraud issues and issues with our rewards points not transferring. We are very disappointed. We have been trying to resolve this for at least two months with no prevail.

I need my $75 returned and I need to discuss unfair business practices by DCCU! I know it’s not much but every dollar counts for me at this time. I’m seriously considering looking for another bank that will have my back and treat me fairly! The manager treated me poorly and unfair when an issue happened beyond my control. I would think that my relationship with your bank would be worth mor than $75! I feel appalled and unvalued as a customer and as a person from the poor experience that I recently received from 2 of your representatives. I feel that I have been targeted as someone that will except poor service and just be ok with it. I am working on immigration processes with my family for almost 4 years now and I don’t need your bank taking money that we need during this difficult time and especially now during the holidays. I’m trying to bring my family home so we can be together and we are struggling enough as it is and we need every dollar to pay for airline tickets and other travel expenses so we all can be together as a family. I would appreciate understanding and enough respect and kindness from your facility to return our $75 fee because it was not my fault that someone submitted a payment request to an account that I only use as a small savings account. I am the only person working in my family now because of COVID and I am supporting my wife, my daughter, my father in law and myself and I have to support 2 separate households due to COVID and health risks. Please do the right thing and help me in this time of need.

They are absolutely the worse. I just opened the account but will be closing it immediately. I connected an external bank then transferred the funds to this account however, the funds have not made it to this account after 5 business days and a weekend. The entire point of connecting external accounts is to have access instantly of those funds not to have your money in limbo and unable to use. Go ANYWHERE else it can't get any worse than this.

Dealing with DCCU has to have been one of the worst experiences I've ever had in my life. The customer service is terrible. They only allow a $300 ATM limit daily, they switched my Constant Credit Loan to a personal unsecured loan without notifying me, and put a temporary judgement on one of my accounts for "Failure to pay" because they were sending statements to an address I no longer live at while the money was in the checking account the entire time, and never called to notify me.

The tellers are rude (especially on the phone), when you call in you're on hold on average for 10 to 15 minutes. I've cancelled all of my business accounts with them as well as my wife's account, once I pay off this "personal unsecured loan" my checking and saving accounts with them will also be closed!

After having relationships with big banks and top 3 credit unions in the country, i will pass on this credit union. Way too many personal questions for everything. I am there to bank not tell you my life history...the worst part is they wont believe when i tell them what they ask out of goodwill which further infuriates me.

Overall I have yet to have any problems with this bank. They have a nice mobile app that let's me see everything going on. The site itself feels a little bit dated, and it doesn't have some newer features, but it's good enough to get the job done. The place itself also looks pretty decent and feels overall nice. I've been with this bank for a couple years now and my parents have been with them for probably 10+ and they've never given us any trouble. Overall I couldn't see myself switching from this bank unless I had to move.

Dupont is a great place to bank. They are super friendly, and are all eager to help with any problem you may have. When you walk in, someone is quick to greet you and they are all extremely intelligent and familiar with the system. The ATMs will take paychecks, which saves me the stress of making sure I get my check to the bank before they close. The online banking feature is top notch, and makes it very easy to make transfers and to check my balances for my three accounts. I also have an auto loan with DCCU, and the interest rate is very reasonable. Overall, Dupont is an excellent credit union and I would highly recommend them to anyone.

My husband and I just recently opened a checking account with DuPont Community Credit Union. I love that they have a automatic savings account in order to have a checking account even if it is only $25.00 that they require you have at all times in the account. We chose this credit union over our bank (after being with the bank for over 5 years) because they do not charge any hidden fees, that I know of. The staff are friendly and accommodating. There is always someone there to help and at our location there are three ATM's for your use. Overall, this is a great credit union and I look forward to using their other services in the near future.