Northwest Bank Checking Accounts

Very poor services. Charging high fees for a business checking account. I will never go back to them; very rude employees and bankers. You cannot do mobile check cashing or anything like that.

I have banked with the Grove City branch of Northwest for years. They were convenient and nice.

Recently, they moved their ATM from inside a comfortable vestibule to outside into a vehicle drive-through lane.

Now, with snow, ice, rain, and sun glare, using their machine will be less safe and uncomfortable from a pedestrian's point of view. Using those machines from a car window is always a stretch and a close encounter.

The branch manager told me that Northwest made the change to save money. I fail to see how that makes sense. And what about the customer experience?

I think justifying it as saving money is untrue, perhaps to cover some ill-advised decision.

If you cannot trust your banker's honesty or judgment, make your best judgment.

Roger M.

I only gave them one star because giving none wasn't possible; they deserve none.

They outright lied to us, told us to bring a check for the sale of our house from Canada. I called weeks ahead and asked what they needed, and Robert said it was all good; they were ready. We brought the check, they deposited it in our account, and released five thousand dollars. We bought a house, put down five thousand in earnest money... THEN... They pulled all the money back out of our account and said they needed a third party. The check was over their maximum. REMEMBER... I asked them what they needed to process this transaction. They could have said to get two checks so they weren't over the max. Full of excuses and apologies, but no help. They don't care about our peace of mind. We are in trouble with a closing date; they DON'T CARE.

Too many fees, the service is terrible, the interest rates are very low, banking hours are fewer than other banks, the banking locations are not convenient, and the employees are not friendly.

"I wish there was an option for something less than one star! Horrible experience all the way around. Something just isn't right! For weeks now, every single Thursday, when my husband's paycheck is direct deposited, we have issues. The debit card will work fine all day long when the bank is open, but once they are closed and you can't go in or call customer service, the card just flat out stops working. If you try an out-of-network ATM it'll just tell you balance unavailable. At the stores, it declines purchases. At Northwest ATMs it'll say I've reached my limit of ATM transactions, even though it'll be the very first attempted transaction. They just really don't want you to access your own money. I read recently that they're selling their largest branch in our area which is downtown. On top of blocking our access to our own money and doing it right at the end of the week when most people get paid, they do it when there's no way for you to contact anyone to resolve it. It's honestly making us wonder if they aren't in over their heads and are trying to limit access to funds on typical paydays to try to keep afloat. On top of that, their hours in our area are now 9 a.m. to 4 p.m., except for Fridays and Saturdays. Friday they stay open until 5 p.m. and Saturday they're open until noon. Most people who work days will not have time to get there before they close. My husband can't even get there on Fridays due to his hours. I'm on the account but all they allow me to do is withdraw and deposit. They won't address any issues at all with me, even when he's called them from work telling them he can't get there and he needs me to be able to handle it. The only day possible for him to go in is on Saturdays and when it comes to actually speaking with someone above a regular teller, they have claimed every single time that there hasn't been a branch manager working. We are finished. Going in Saturday and closing out all accounts and taking our money elsewhere. I stopped at a gas station today around 4 p.m., got gas and even checked my balance at the ATM there; everything was fine. Went two miles down the road to Walmart, spent two hours grocery shopping. Had a cart filled to the top. Scanned everything and bagged everything; $300 worth of food and other necessities; card wouldn't work! Had to leave that entire cart there for those people to put back. I was in tears over this. I can only grocery shop on Thursdays or Fridays because of my older daughter's sports and school schedule and had even paid a sitter today to watch my 3-year-old! I really feel like this bank is trying to scam their way out of going under. If you are considering this bank for your financial needs, run away as fast as you can! Just read the reviews online. Even here, I read one positive review; everything else was negative.

Someone else can close your account without your presence or contacting you about it. Go to a different bank. They are foolish. They always think they are right, even when they are clearly in the wrong.

My pin used at the ATM was recently not working. I re--entered it a second time and it still did not work. I entered it a third time and it failed again, I went into the bank to complete a transaction and was given a 1-800 922-3808 number to call to reset it. The teller gave no explanation as to why it failed. When I called the given number the recording said I dialed a number that is not available from my calling area. I then called 1 877 672-5678 and spoke to a live person who was extremely rude, arrogant and condescending. She kept interrupting me and insisted I had 3 chances to enter a pin correctly or get locked out. I did NOT enter it incorrectly at any time. I do not expect to be spoken to as such from customer service. Northwest staff needs to improve their training or face losing customers.

I am 74 years old, and I have been with Northwest Bank for many years. Their service has always been exceptional and respectful. My checking and savings accounts are there, and I had my mortgage with them and have had no issues. I like that I can easily use online banking and that cash machines are in close proximity to where I live.

Absolutely terrible bank. They do not have their customer’s back. I filed a dispute for some charges and made it very clear to the associate that I had more evidence to support my case. They said they would send me paperwork in the mail for more evidence. I received a decision saying my dispute was denied. They never asked for more evidence. Banks are suppose to have your back not screw you over.

Horrible and Outdated Customer Service - I tried contacting them about a fee that was charged to our account and was dropped by the chat platform 6 (SIX) times! They told me it was my internet connection and I can assure you it was not as every other platform I used that day had zero problems. I also tried their 877# three (3) times and got NO CALL BACK. Nice. I won't write about the litany of other issues I've had with them (..they don't see to understand bi-weekly or twice per month mortgage payments...and local branches do not communicate with HQ or the CS center....) - In fact, their lack of understanding impacted my credit rating b/c they could not get their act together on how to set up automatic payments....Ridiculous. I will say all the people I've spoken to are very nice but they have lousy technology....I mean like mainframe 1985 crap...avoid dealing with them in my opinion/experience.