Pelican Credit Union Checking Accounts

Hi, my name is Angel. I've been with Pelican for quite a while, but this last week has been a nightmare. I've tried sending my husband some money on three different occasions, and each time Zelle would not let it go through. Then, I was told I was over my limit. I stopped to get gas and the card kept declining. It's a good thing I had cash on me.

I called Pelican to see what was really going on with my card. I was told that they couldn't find me in the system, and then I was told that I had a credit card when I had a Visa debit card. Then, they tried to make it look as if I was stupid and didn't know what kind of card I had. I was told they couldn't find the four digits on the back of my card; they didn't see where I had a card with them at all. To me, this is very unacceptable, and I didn't appreciate them telling me that I had a credit card when I didn't.

I would never use Pelican ever again, and I will never recommend Pelican ever again.

I went to Pelican State Credit Union in Denham Springs to cash a check from a well-known company. In the teller's explanation for placing the check on hold, she stated, "We don't give that amount of cash to just anyone." "Just anyone" was the attention grabber. She apologized after being confronted. However, it did not undo the spoken words. It is 2024, and the issue remains. Stop the judgment and get educated on basic customer service skills. Perhaps, more importantly, adhere to the rules with your explanation and keep your thoughts to yourself.

7/26/24
Yesterday, I went to EFCu Financial at the Shenandoah Branch with the same check I took to Pelican, it was cashed instantaneously at EFCU. EFCU always has great customer service and a high level of professionalism.

Best checking account, best mobile app, easy to use, remote deposit, early ACH deposits - why would anyone bank elsewhere? They keep adding features and paying the top rates in the country. You can chat, email, or call if you need something special.

I opened a Kasasa checking account, after seeing the rate here on WH. 5.15 APY on a money market, not bad. It took two weeks to open the account. Customer service was terrible, and their materials were misleading. They put all disclosures on the account below the sign up screen and you could not even see it. They also charge $5 per account set up, along with membership requirement in an affiliated club. This required $15 in set up fees, and then they want you to make 15 debit card transactions / month to get 5.15 APY. For an out of state, digital bank, NO. You are a savings vehicle, you are not my around-the-corner credit union. I am getting 5.05% at Salem5 bank now. It's less, but it is less of a PIA. Terrible experience and I belong to two other credit unions. Don't waste your time.

This credit union shows a heart for helping people in need, and it definitely shows at events they volunteer at in their local communities. You can tell that each person you come in contact with is very helpful and wants you to have the best experience possible. I've recently noticed that when I call in, the call volume has been higher than usual. The representative I spoke with apologized for the long wait and explained why the wait time was long and what they are doing to bring that wait time down. The credit union also offered me a free financial wellness checkup. I do not know of any other credit union that will offer this service for free and to people that are not even established members. I also refer Pelican to all my friends with kids in school so they can take advantage of the Dollars for A's program. The only thing I wish I could have done differently, is to become a member sooner. I wish I would have joined a credit union in my early 20s. With the resources I now have at my fingertips, I know I'm on the right track to great financial wellness by being a member of Pelican State Credit Union.

On May 22,2019 I proceeded to the atm with my debit card to make a deposit.It declined so I went inside to see what the issue was.The teller looked up my account information/ told me my account was closed since March 1,2019.At first she was puzzled as much as I was since I was not negative or overdrawn...She dug a little deeper to discover there was a return address issue that I never knew existed.I shared with her that I was the primary account holder/my daughter was secondary.I explained to the teller that my daughter just recently got married,relocated to another city in Louisiana changed her mailing address.So we thought this issue could be easily resolved/that my account would be reinstated since it was a human error.The teller called another deparment who declined to do so/on top of that Pelican took the previous funds that were in there(both checking/savings).No one ever called or sent out a letter informing me.Both my mailing /physical address are on file.I was so appalled/livid about this situation/that they wanted me open a new account.(Are you kidding me?!!!!)No way!!!!However,I would appreciate them refunding the funds that were taken.They didn't handle the situation professionally/to think I was an active member...shouldn't have some say so in the matter.At this point,I would not recommend this credit union to any of my family or friends. J. Garrett

I've been a member of Pelican State CU for about a year now and I have to say that it was a smart move that I made from Chase bank to here. Besides the great customer service that I always received from the tellers all the way up to the managers, they have always been able to quickly and efficiently help me with problems that I need addressed. I didn't just feel like another person to make money off of when dealing with Pelican State CU.And I can't fail to mention the rewards I get with my checking account that makes my move from a corporate bank to a credit union a financially sound decision.

Pelican State is a great credit union, and I'm speaking as a member as well as a former employee. Their checking accounts give you a way to earn more money per month. All you have to do is follow a few parameters and you now have 4.01% interest added to your account. Even if you aren't able to meet all the parameters needed, they are still kind enough to credit your account with 0.50%, just for having a kasasa account. As a former employee this was an amazing sell because who doesn't want extra money in their account every month. I hope anyone who reads this runs over and gets a checking account. It's only five dollars to open, and believe me you won't regret it.

I had First Castle Federal Credit Union around ten years ago. They were my bank for my checking account for the duration of the time I was in Louisiana. My experience with them was very good. I would have given four and a half stars if I could. They were my first experience with a credit union and their disclosures, customer service, and problem resolution were far superior to any of the major banks that I have been a member of. The amount of fees at this credit union was far less than I paid at other banks. They made sure I knew exactly when fees were increasing and what they were for. They would also work with me willingly and very helpfully whenever any problems occurred. It would recommend this bank to anybody in the area in need of a straightforward and honest banking experience.

I have been with First Castle for a little over a year now. I have had nothing but great experiences with them so far. I was attracted to them initially because they offered a $50 bonus for opening an account. The customer service was beyond what I had experienced in the past. During the sign-up process they were sure to go through every detail that I was unsure of and that was a lot since I'm pretty new to the whole process. They made the whole situation rather painless in the end. Since then every time I've gone in I've been treated very well and the service has been above my expectations. Very highly recommended!