For over 60 years, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. Since opening its doors in 1956, Pelican State Credit Union seeks to embody its mission statement each and every day, providing innovative products and services, with a continued, dedicated focus on member... show more
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Pelican Credit Union Reviews
5
57%
4
6%
3
8%
2
2%
1
27%
3.7
49 reviews
49 reviews
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Pelican Credit Union
Lwmad @Lwmad
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1 Star Rating
My husband and I paid off our car loan 16 months early and decided to purchase another vehicle through Pelican. Both of our credit scores are in the excellent range, and the loan officer told my husband she would get back to him within an hour, but she ended up calling him a week later. By then, we had already been financed by another credit union on the same day that we were waiting for Pelican to call us back. We never missed a payment and we were never late with any payments. Our first vehicle loan process was very smooth with a lower credit score, but this time it didn't happen at all with excellent credit scores!
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Product: Pelican Credit Union Car Loans
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Pelican Credit Union @PelicanStateCU
Hi @Lwmad. Thank you for sharing your feedback. This is certainly not the experience we want our members to have. I understand you were able to secure a loan at another credit union, but we'd still like to be able to look into you situation further to better understand where/why this occurred. If you wouldn't mind, could you email me your contact info along with the branch you worked with to [email protected]?
Again, thank you for giving us the opportunity to address the issue.
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Pelican Credit Union
GLYNN H @glynnhebert5
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1 Star Rating
I visited Pelican/Lafayette at the request of a local auto dealer who had customers finance cars with Hailey. However, I don't believe she was available or is even employed there anymore. So, I visited with Cameron, who embarrassed me in front of an employee in training. He was rude, curt, and disrespectful, especially to an elderly gentleman in his late 60s. In my attempt to purchase a car through Pelican, I was told I should look into Debt Management because of my debt-to-income ratio. He also inquired if I had a wife or another job. This information is confidential and really none of his business. In summary, his response was that he couldn't help me because he thought I didn't have enough income. That's not true, Cameron. The same afternoon, I secured an auto loan through Louisiana Capital FCU for more than what I was asking when I presented the dealer's buyer's order. Clearly, my income was acceptable. You have a lovely day and learn to take better care of your customers and respect your elders.
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Product: Pelican State Credit Union Car Loans
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Colleen McMurray @collsong50
Totally unacceptable and yes, none of their business whether you have another job or have a wife. We had two car loans and a personal loan with Pelican, always paid on time and even made extra payments, and as soon as my husband retired at 73, after working for 45 years, they said we couldn't borrow $1,000 because of our debt to income ratio. I told them that was bull and that they were discriminating against my husband because he retired and his income changed. I think that are discriminatory against the elderly, and don't want to admit it. They also said they couldn't find the record of the 4th loan we paid off ($1500) which was absurd because we can see it on our account! And furthermore it isn't any of their business if you have a wife. Good for you getting a loan from somewhere else!
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Pelican Credit Union
Lindsay Magallon @lindsay05
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5 Star Rating
Been with this credit union for some years now. Love it. Easy to work with, communication is fast, loans have low interest rates, savings for kids are awesome. Highly recommend!
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Product: Pelican State Credit Union Savings
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Pelican Credit Union
blackbeauty839331 @blackbeauty839331
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1 Star Rating
Hi, my name is Angel. I've been with Pelican for quite a while, but this last week has been a nightmare. I've tried sending my husband some money on three different occasions, and each time Zelle would not let it go through. Then, I was told I was over my limit. I stopped to get gas and the card kept declining. It's a good thing I had cash on me.
I called Pelican to see what was really going on with my card. I was told that they couldn't find me in the system, and then I was told that I had a credit card when I had a Visa debit card. Then, they tried to make it look as if I was stupid and didn't know what kind of card I had. I was told they couldn't find the four digits on the back of my card; they didn't see where I had a card with them at all. To me, this is very unacceptable, and I didn't appreciate them telling me that I had a credit card when I didn't.
I would never use Pelican ever again, and I will never recommend Pelican ever again.
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Product: Pelican State Credit Union Checking
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Pelican Credit Union
sherriejohnson226 @sherriejohnson226
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1 Star Rating
I went to Pelican State Credit Union in Denham Springs to cash a check from a well-known company. In the teller's explanation for placing the check on hold, she stated, "We don't give that amount of cash to just anyone." "Just anyone" was the attention grabber. She apologized after being confronted. However, it did not undo the spoken words. It is 2024, and the issue remains. Stop the judgment and get educated on basic customer service skills. Perhaps, more importantly, adhere to the rules with your explanation and keep your thoughts to yourself.
7/26/24 Yesterday, I went to EFCu Financial at the Shenandoah Branch with the same check I took to Pelican, it was cashed instantaneously at EFCU. EFCU always has great customer service and a high level of professionalism.
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Product: Pelican State Credit Union Checking
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Pelican State Credit Union @PelicanStateCU
Thank you for taking the time to leave your feedback. This is not the experience we strive for our members to have. We have reached out to our Denham Springs branch regarding your recent visit, and the Branch Manager let us know they reached out and left their contact information to explain in detail about our check hold policy.
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sherriejohnson226 @sherriejohnson226
@PelicanStateCU
How do you explain the, “Just anyone” comment?
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Pelican Credit Union
Keith Conrad @Superbee
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5 Star Rating
Best checking account, best mobile app, easy to use, remote deposit, early ACH deposits - why would anyone bank elsewhere? They keep adding features and paying the top rates in the country. You can chat, email, or call if you need something special.
I opened a Kasasa checking account, after seeing the rate here on WH. 5.15 APY on a money market, not bad. It took two weeks to open the account. Customer service was terrible, and their materials were misleading. They put all disclosures on the account below the sign up screen and you could not even see it. They also charge $5 per account set up, along with membership requirement in an affiliated club. This required $15 in set up fees, and then they want you to make 15 debit card transactions / month to get 5.15 APY. For an out of state, digital bank, NO. You are a savings vehicle, you are not my around-the-corner credit union. I am getting 5.05% at Salem5 bank now. It's less, but it is less of a PIA. Terrible experience and I belong to two other credit unions. Don't waste your time.
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Product: Pelican State Credit Union Checking
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Pelican State Credit Union @PelicanStateCU
Good morning John,
Thank you for taking the time to leave a review. This is certainly not the experience we want our members to have when opening an account with us.
We want to look into your member service experience further. Can you send us more details about your experience to [email protected]?
As for the earning requirements, we try to make it as easy as possible for our members to earn rewards. We list these requirements and the required fees to join our credit union on our WalletHub profile, our checking account landing page, and the checking account application.
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Pelican Credit Union
Eric @eriqmuir
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5 Star Rating
Verified Customer
Good people to work with. Very through and the loan officer was good with communication between car dealership, her office and myself.
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Product: Pelican State Credit Union Car Loans
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Pelican Credit Union
katelynn_german65 @katelynn_german65
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5 Star Rating
This credit union shows a heart for helping people in need, and it definitely shows at events they volunteer at in their local communities. You can tell that each person you come in contact with is very helpful and wants you to have the best experience possible. I've recently noticed that when I call in, the call volume has been higher than usual. The representative I spoke with apologized for the long wait and explained why the wait time was long and what they are doing to bring that wait time down. The credit union also offered me a free financial wellness checkup. I do not know of any other credit union that will offer this service for free and to people that are not even established members. I also refer Pelican to all my friends with kids in school so they can take advantage of the Dollars for A's program. The only thing I wish I could have done differently, is to become a member sooner. I wish I would have joined a credit union in my early 20s. With the resources I now have at my fingertips, I know I'm on the right track to great financial wellness by being a member of Pelican State Credit Union.
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Product: Pelican State Credit Union Checking
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Pelican Credit Union
kentrellladonn @kentrellladonn
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1 Star Rating
I informed someone at the bank I had Covid and was hospitalised, it was bad. I also told her that I couldn’t get around to depositing my checks until I could get on my feet and my credit card payment maybe a lil late she told me due to the nature of my late payment that she will make note of it and just make payment before 60 days, however after the 30 day mark a couple days before I could actually get out and take care of my business it was reported to credit companies and ruined my credit after I was promised something different and when I spoke to somebody about the matter they was real nasty and refused to do anything about it! They lied and not understanding or willing to work with they customers ! I would advise nobody to bank with them because if LIFE happens your screwed!
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Pelican State Credit Union @PelicanStateCU
Hi Kentrell, this is certainly not the type of experience we want our members to have. We would appreciate the opportunity to be able to look into this further. If you would send an email to [email protected] with your name and a good phone number to reach you at, a member of our senior leadership team will reach out and find out how we could have done better. Thank you for your feedback, The Pelican Team
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Pelican Credit Union
Truman Zoll @eddiezoll72
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2 Star Rating
Unqualified customer service, with no motivation to help a customer. Can't even follow their own policies on their accounts. Very aggravating!!!!!
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Pelican State Credit Union @PelicanStateCU
Hi Truman, this is certainly not the type of experience we want our members to have. We would appreciate the opportunity to be able to look into this further. If you would send an email to [email protected] with your name and a good phone number to reach you at, a member of our senior leadership team will reach out and find out how we could have done better. Thank you for your feedback, The Pelican Team
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Pelican Credit Union
Amanda Behre @a_behre2010
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1 Star Rating
Had to give a rating they dont even deserve the 1 star. This is they far the worst credit union ever they are not worried aboit members at all like the pervious credit union. Ever since they bought out first castle it has been nothing but problems that they never truly resolve. They charge ridiculous fees on accounts without even letting members know. Will be filing a complaint with the business bureau as well.
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Pelican Credit Union
Jessica Ortner @jrigsby
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1 Star Rating
Deceitful and unethical! I used Pelican for my auto loan and they automatically signed me up for other services without disclosing it. I never received a statement and didn’t know I was being charged $180 a month for life and disability policies (attached to my loan!!) until two months later. No reputable bank does this. I’ve had multiple loans in my life and never experienced something like this. I’ve reported them to the BBB and Federal Reserve for unfair practices. What a shame!
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Pelican State Credit Union @PelicanStateCU
Hi Jessica,
Thank you for reaching out to share your feedback. We were able to look up your loan and would be happy to explain some options for opting out of this coverage.
We’ve reached out to our Covington team to have them reach out to you with further information.
Thank you,
The Pelican Team
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Pelican Credit Union
Blaine @blainel_3
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1 Star Rating
Horrible app. Locked my debit card on Friday and was not able to use it this weekend. This feature is designed to keep your card from unauthorized use, however, with Pelican it's designed to keep you from using your own money. Do business with them only if you feel lucky.
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Pelican Credit Union
Natashia Monk @natashia_monk
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3 Star Rating
This is a line of credit. Helped build credit due to monthly reporting. No longer use bank or line of credit. Helps with function such as cash advances with fees based on amount(s) per request.
Get answers to your questions about Pelican Credit Union below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
To earn the highest APY on a Pelican State Credit Union Kasasa Cash Checking account, you must meet specific monthly transaction requirements: at least 15 debit card purchases, one direct deposit or ACH payment, enrollment in free eStatements, and at least one login to online or mobile banking per cycle.
For the most up-to-date information, visit Pelican Credit Union's website or contact their customer service at (800) 351-4877.
You can check the best checking accounts available to ensure that whatever decision you go for really fits your goals.
Pelican State Credit Union could be a good option, especially for those in Louisiana. It offers a wide range of products, including various checking and savings accounts, credit cards, mortgages, and loans, to cater to different members' needs.
However, it's important to note that banking with Pelican State Credit Union requires meeting the eligibility criteria. Additionally, it operates only in Louisiana, which may limit convenience for members who travel frequently or require broader ATM and branch access.
The membership requirements at Pelican State Credit Union include employment, geographic location, family ties, or being an employee of Pelican State Credit Union. Here's a clear breakdown of the requirements:
Employment: You qualify if you work for or are retired from one of Pelican's hundreds of Select Employee Groups (SEGs) or partner organizations. These include various employers across Louisiana and beyond, such as state agencies, hospitals, and other affiliated businesses.
Hello! Dividends are paid on a monthly basis. Once you've set up your Share Certificate, you have three different options on how to recieve your dividends. They can be mailed, transferred internally to another share, or remain in the Share Certificate to continue compounding.
Unfortunately, Pelican State Credit Union does not have branch in Springdale, AR. You can always reach Pelican State Credit Union's customer service at 800-351-4877. You can also fill out a contact form on Pelical State Credit Union's website and one of its representatives will contact you as soon as possible. Please find the contact form here: https://www.pelicanstatecu.com/about-us/contact-us/.
We have 2 locations in St. Tammany. One in Covington, and one in Slidell. Please visit our website for address and map info. www.firstcastlefcu.org. We hope to see you soon!
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