Randolph-Brooks Federal Credit Union Checking Accounts

I'm assuming since banks are in a bind their app failed to update. I paid some bills on the 17th only for the bank to clear them on the 21st resulting in insufficient funds. Gotta make your money somehow.

RBFCU is not the place to have your bank account if you have any transactions that involve a foreign currency. The tellers are not informed on how to handle it. You have to ask for updates and receive nothing but “it’s with Western Union, we don’t know how long it will take.” Deposit services doesn’t know either. I am still waiting for a call from a Managing Director. Three months later and the check still has not been deposited into my account. In a global economy how is it possible that RBFCU does not have a more transparent, efficient and timely depositing system. No wonder 2-3 stars is their average review.

I have been with RBFCU and their credit card vendor is horrible. Waited over 20 minutes to talk with rep only to be transferred to a vendor who is horrible. They tried place a fraud charge back on to my account. Had to call my attorney to stop this. Member services is so bad now and this CU used to be so good. The increased my rate on my CC last year and cancelled my card and won't answer if they increased my rate or not. Looks like they did again. May be time to move to a more local CU. This has become a big bank

I deposited a $10,000 check online, 02/04/23 where I have a $10,000 limit on deposits. I then received an email stating that $4400 of that amount would have "delayed availability" and would be available on 02/14/23. After calling customer service for an explanation for the hold I was told that this was the new procedure, without any explanation for the reasoning behind it. I have deposited checks in the past with no issues. I was told they would review the deposit and I could possibly have MY funds credited by the end of the day. Also going forward, any large deposits will be held and I would have to go through the same process of calling customer service,sitting on hold, and maybe getting my deposit credited sooner than 10 days from date of deposit. If this policy does not change I will be looking for another bank soon.

I opened an account with RBFC and was happy to begin with. After running into an issue with two diabetic kids and becoming a financial struggle I had to OD my account. I asked to waive the fees as a courtesy but was denied even after explaining my situation. Since then I have struggled not to OD my account because I need every check just to keep up with bills and medications for my kids. This has been an ongoing situation every payday and I just keep paying fees due to the first request being denied. I may have to just close my account and get my checks routed elsewhere due to this issue, just seems like I can't catch up because of all the OD fees now and the customer service is horrible. I work for a bank in customer service and this is not the way to treat customers in a financial bind.

I opened an account online with $10...they froze my account and won't even let me close the damn thing until I speak to the Fraud division...which is impossible to get ahold of. I have been waiting for nearly six hours...still no return call. Keep the $10...won't be going back to get it. SOOOO glad I didn't have my paycheck go into that bank...I would be setting here without being able to access my $$...horrible customer service...just horrible! The FRAUD Department is too busy to actually talk to you...so they will just hold your cash hostage...till they have time!

Very poor customer service every time I have spoke to them about a problem. Join this Credit Union to have a better chance at refinancing our loan and trying to own a home the denials seem like we might as well have just joined with any Bank. Courtesy pay and their overdraft fees combined makes it to where no matter what you will occur some kind of fee. We are very disappointed with our experience with this Bank it seems as though we are only a credit score number to them. We will be closing our accounts and will never recommend this Credit Union to anyone.

RBFCU always let's us down when we need them to step up and help in a problematic situation. After spending 2 hours on the phone with Amazon's above and beyond CS to find a random recurring charge attached to an old email. I called RBFCU because the charges from Amazon created several overdrafts. I explained the situation. Brandon, said our policy is you need a letter in writing, call Amazon back and request this letter. I wanted to know why I needed to go through another arduous process when they could clearly see the refunds from Amazon coming through. Amazon refunded every cent. Brandon basically said, it's our policy to do as little as possible to assist our customers in time of need. Our policies are not flexible, no matter your circumstances we have a one size fit policy. No letter. No help. Most financial institutions aren't even enforcing overdrafts, another indicator that customers are not a priority. Chase has excellent CS. Take some notes.

Extremely Poor customer service with Maria. Live chat extremely unhelpful and did not provide any solutions. Loyalty used to matter, but responses are extremely callous and unhelpful.

Not happy. I've been with them for over 4yrs one of my accounts was charged off. I asked if I could do payments so I can get it back up and running. They told me I couldn't and I had to pay in full. They wouldn't release my money from my other account from a direct deposit until it was paid in full. They took food my kids mouth and I don't agree with that.