Salem Five Checking Accounts

Fees are insane and customer service is not very helpful. Lost my job and overdrew my account by 9 dollars; was charged a 35 dollar fee. Deposited money to get back in the positive, but was not able to get the fee reversed or even reduced.

When I went to close my account, I was told I needed something notarized; which I cannot even afford until I start my new job. Just lacking compassion plus high fees. Stay away

I recently wrote a review of Salem Five, but I can’t find it. I don’t know what happened to it because it was approved. I love Salem Five, Marblehead branch being my favorite because I live in the area. Salem branches and Swampscott branch are wonderful. Never a problem with this bank! Professional and accommodating staff!

It would be nice to have your bills paid at your convenience within 24 hours, these people don't care and they will never change, show me a bank any different and you will find there isn't.

Account locked out. There is no automated password reset. They ask security questions, if you can't remember one answer, you are automatically locked out. You have to wait until they are open to reset your password during day hours like a 19th century bank

Salem five has begun accepting payments then CHARGING NSF FEES. This account is opted out of overdraft .after years this started happening in Dec 2020

What a bunch of ignorant people. I've been doing business with Salem Five for more than 20 years. I was waiting in the drive thru because of the coronavirus. The line was moving fine until I was next in line. Next thing you know it takes 15 minutes for my turn. 5 cars had gone through in the other lane. When I said something, every employee have me an sturdier. The jerk on front of me have me the finger. We're they applying for a mortgage? I plan on seeing banks

I enjoy online banking. I use the pot approach to budgeting. Different pots for different purposes. I opened an online account with SalemFive to help with a specific area of my budget.

First of all, the application process was very time consuming and required scanning and emailing documents and IDs. I also got different answers when I made follow up phone calls to their email re: non-receipt of my documents and IDS. I ended up rescanning and resending IDs altho this was unnecessary.

Secondly, they charge $3 for an electronic transfer. For an online checking account? Who does this anymore? Even Chase dropped this. They refunded the $3 after I emailed them thru their website.

Thirdly, there is a hold on electronic fund transfer deposits past the transfer date. The deposit appeared, grayed out & with a hold notation. After waiting 3 days, I used the funds to pay a bill. I got a letter a month later from Salem Five about this. The letter had no information about how many days they hold an electronic fund transfer deposit.

They don't respond right away to emails thru their website. There is at least a 2 day wait including weekends.

I don't recommend this bank AT ALL for online banking. It is hugely inefficient, time-consuming and costly. There are better online banks.

I have two checking accounts. I strongly recommend nobody uses this bank. First of all, it was a huge pain to sign up. I had to provide all sorts of identification via mail. The online banking is equally painful. It is so much work to get enrolled! I signed up because they offered a 100 dollar promotion, only to discover the promotion is basically a scam. I plan on closing my account with Salem Five Bank in the next few weeks. Also, their customer services is super rude (except for a lady named Gayle, she has always been the exception).

I had been with Salem Five Cents Savings Bank during the time when they took the place of the local bank in my town. The service that I had received during that time was impeccable. I have never had any problems, and when I go to the bank to deposit paychecks or withdraw money from my account, I always have good service. They even helped me to set up my online banking account on their website, walking me through all of the steps while I was in the bank. I have to have another bank account with another bank to ensure that when I travel far I have access to my money. I am not willing to pay the ATM fees at other banks to get my money. If they were bigger they would be perfect!