Trustmark Checking Accounts

Very Terrible customer service! I switched to Trustmark for my direct deposit and am returning to my original bank! I am extraordinarily dissatisfied.

First of all, I will say that up until now this bank was rather organized and the staff was well aware of their responsibilities. So, on May 31st I went into the branch and got a money order with no problem at all for my mom. We are on a shared account. I’m on the account as POD and an authorized signer. (Keep that in mind). I go into the branch on June 5th at 2:25 to get my mom another money order. There’s this floater teller who attempted to assist me named Jessica. (Also keep that in mind). She asked how could she assist me and I mention to her that I withdrew $500 from the atm last Friday, which was 3 days ago, and I received a hundred dollar bill that was torn on the one end. I asked her to replace it and she did. When I asked for the money order, she pulled up the account, got my id and bank card and told me that I could not get the money order because I’m only listed as a POD on the account. She said that my mom would have to come in and get it. So I had to go back home to get my mom and go back to the bank. When we got there, I was sure to get back in line to be serviced by her. She rudely told us that we needed to speak with the manager and we did. I asked her how much time did SHE need before we closed and transferred our money elsewhere? She seems to be the type of person who doesn’t know how to handle customer relations nor is she teachable. The branch manager informed us that I am indeed an authorized signer on the account and that I could have gotten the money order. He also informed us that all she had to do was open the relationship tab to see that. I will be writing/emailing corporate and giving them a call TODAY! This is very unacceptable and embarrassing to have an employee represent their establishment in this manner. I see why she’s a floater and hopefully she floats right on out the door.

Trustmark used to be a top notch bank here in Mississippi, right along side Deposit Guaranty Bank, they were the #1 and #2 banks in the state. Having said that I have to admit that their customer service is terrible. The only reason I still have an account with them is that they have a ATM/automated teller machine right by my home. Honestly though, Trustmark has not been a great bank ever since the passing of Frank Day, their President. I'm afraid they have gone the way of Deposit Guaranty who is now Regions Bank. Both are pretty worthless in my opinion. I'll stick with the ATM machine from now on because the branch on Highway 80 in Pearl has lousy customer service. I went by there today to exchange some Susan B. Anthony 1-dollar coins because no one wants to take them, I can't blame them, they look too much like quarters!! Anyway, you would think I was trying to pass off some counterfeit currency the way they gave me the runaround....go to Bankplus instead....better people, better customer service!!!

The IVR for customer service is a nightmare. It is so bad this 30+ year customer is starting to look for a replacement Bank. Finally getting through it took three people telling me what they couldn't do .... Until I indicated I was going to start looking to replace them - then a few mediocre alternatives were offered.

Worst bank I ever come encountered with the employees suck Frfr every one there is a discrace fr neva had a bank treat me as if I was a outcast at my own bank . Only one is Jeanette she should run the Flowood location the manager doesn’t even know what he is doing . Going to a different institution fr my dad is highly upset at these ppl especially wen he’s been there since it was first national bank my dad feels like at his disretion he has been pushed out of his own bank such liars they are n Neva have u back …,

Trustmark is so freaking trash! Horrible customer service! Seems like they are 30 years behind on technology, update your stuff!!!

This bank is atrocious for weekend support. Please step into the 21st century and provide LIVE customer support on the entire weekend. My cards have problems 2 to 3 times a year through no fault of my own and I can never get anyone when I need them. If the problem is occurring in real time and is your fault (which you never take responsibility) you should have someone available to fix it in real time. You take my money in real time outside of your customer service hours. Customers' lives should not have to revolve around your limited hours. Again I am talking about problems with my accounts that are not my fault but due to some "glitch" or bug in your system which does not allow transactions but allows transfers.

awesome experience awesome experience awesome experience awesome experience awesome experience awesome experience awesome experience awesome experience awesome experience awesome experience awesome experience awesome experience awesome experience awesome experience awesome experience awesome experience awesome experience awesome experience awesome experience awesome experience

Terrible customer service, will not return calls regarding personal account questions.
Too many other banks to choose from that value the customer. I highly recommend banking elsewhere if you want to avoid frustration.

I went to deposit money into an ATM machine on a Friday and it took my money and did not post it to my account then it tells me to contact my financial institution. This means that I cannot access my money until the weekend is over. Then I go into the bank on Monday and they tell me that it will be 2-3 more days before I can get to my money! This has happened twice! Now I am changing banks!