Never had a real problem with Key until now, and throughout this entire situation they were cordial, so I never had a problem with them. BUT- during the 2020 lock down I was unemployed for 6 months so I ran into problems paying all my bills, I had to pay them only partially until I got back on my feet again. I managed to hang on to my apartment and my car, my car loan bank was very generous by the way. But Key bank started hitting me with more fees that I was not comfortable with, so I changed banks and got much better rates and fees with a credit union. Problem was trying to close my Key bank account with attached cc's. I made several calls asking for a closing balance. I got back double speak, confusion, and several numbers. After several phone calls with which I ended hanging up on as they were just time wasters and I never got a closing number I ended up speaking with some one from their collection agency who assured me the number was $30, but the only way I could pay was with cash. I have yet to order checks for my new account, and I was comfortable with giving them my account and routing number for my new account, and they wouldn't take a debit card for that account. Its not that I distrust Key Bank, the issue is with spreading my banking info to several systems with all the hacking going on in the news. I think this is reasonable. I can go to my local branch and pay the balances of the two cards off with $30. Great. Just got back from attempting to do just that but then I find out my outstanding balances total $180 between the two cards. !!! Incredibly inconvenient. SO; I will go back down there tomorrow with $180 in hand and see what happens then. I'm expecting the worst. They also had the gall to have a placard in the lobby proclaiming "Be the Master of Your Bills." Don't count on it.
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Product: KeyBank Credit Cards
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Jimmy @jimmysullins5521
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Verified Customer
Key bank helps so much in rebuilding credit its a secured card by making easy monthly payments on time makes it easy and simple to build better credit
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Product: KeyBank Credit Cards
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sgobie8 @sgobie8
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If there was a zero mark I would do it here they don’t deserve any stars for what they do to people ! After being a customer for many years, Recently I had to contact the Corporate Bank office in Ohio , no respect , unethical , belligerent , employees . Worst of all very untrained no knowledge of laws nor how to help you ! Robots repeating the same things over and over again . They put you off while interest grows rapidly , delay the decision when you ask to resolve , threaten , joke and laugh at you while believing they are above the laws If any of you also have these issues experiencing this put it out here !
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Product: KeyBank Credit Cards
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Anon Mouse @zycevt
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No auto payment enrollment online, you have to fill out a paper form and send it via snail mail to set up automatic payments for your balance, this is unacceptable in May 2021.
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Product: KeyBank Credit Cards
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Erin @scullyem
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It will be a little tough for me to bite my tongue when leaving a review for KeyBank. My mom set me up with my first checking account at KeyBank when I was young so I didn’t really know a lot yet about good vs. poor institutions. Over the last 8 years I can say that all my customer service interactions with them weren’t satisfactory and on several occasions I wasn’t guided and offered help when I needed it. After ordering the second freeze on my Latitude card in less than 12 months due to unknown charges I promptly closed my checking account and I’m working double time to cut my final ties with them by paying off my credit card balance. Their mobile app is unsafe and very frequently encounters errors when you try to log in. The multi factor authentication is weak at best and furthermore when you contact them during business hours (support is not available around the clock), they don’t take your concerns seriously and advise you to do most of the legwork and detective work. There is better out there and that’s the last thing I’ll say!
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Product: KeyBank Credit Cards
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Jeannie @jeanniemason83
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The key bank credit card is wonderful works great on all purchases love that u can use it anywhere visa cards are accepted helping to build my credit is working in my favor:)))
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Product: KeyBank Credit Cards
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tucrazyjio809 @tucrazyjio809
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The worst customer service, and worst waiting time on the phone to be able to communicate with a representative so they couldn’t be able to help. I call to cancel a withdrawal of 1000 from some company I didn’t know and all they could say was that if the company didn’t take the money out in two weeks the money would be back in my account meanwhile am telling them I never heard or try to make those people a payment to cancel the payment instead they hang up. Meanwhile I wasn’t even rude on the phone.
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Product: KeyBank Credit Cards
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Lor Carol @lcnoel5
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Predatory bank practices. As a long term customer(through several merges) I have noticed new sketchy practices regarding transactions. In the past several months the Home Equity line has moved to a liquid time draw on accounts. While other bank due dates never change on a mortgage this bank has changed to a flexible due date. It may or may not be drafted on the actual due date AND the due date changes a steadfast hard due date through the the life of the loan till recently, to maybe the 15th maybe the 16th. My complaint: If the bank is able to make transactions at vendor site same day why not real-time on electronic payments through their website or autodraft transactions (like automated payments) Note my loan papers say due the 15th. Credit card: Payment due the 1st. Paid bill on the 1st through account transfer between KB accounts. Paid on due date. Drafted later because of the holiday BUT charged a late fee and new statement was double the payment. Other banking institutions do not do this. Going further I plan to work on moving away from this institution. The changes smell of bank distress and I feel like KeyBank is unstable.
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Product: KeyBank Credit Cards
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jeffery smith @22printer
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Was approved for a credit card, and told my debit card was required to be reissued as well (this was on 12/10). I am told that both cards will arrive between 5-7 business days, and that I could withdraw cash by bringing my driver's license to the branch. Inconvenient but I figure since it's only for a week, it's not a problem. Weeks pass with calls to customer service, to no avail and my debit card does not arrive until 1/8. The card wouldn't activate on the website, and when I called customer service I was told that there was nothing they could do and that it is not standard practice for a debit card to be reissued when a credit card is approved. I was referred to an activation phone number which I called, however this number did not work and I was still unable to activate my debit card. My credit card still isn't here, and I've essentially been without access to money for a month. As a result of this incident I will be closing my key accounts and switching banks.
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Product: KeyBank Credit Cards
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Juan @juans_64
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Verified Customer
Never been charged for something I didn't pay for. Dependable when doing online shopping. The chip comes in handy at the store. I highly recommend
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Product: KeyBank Credit Cards
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KeyBank Credit Card Q&A
Get answers to your questions about KeyBank Credit Cards below. For more general questions, visit our Answers section.
Every 5 KeyBank rewards points are worth 1 cent (500 points = $1) when redeemed for cash back. KeyBank rewards points can also be redeemed for merchandise, gift cards, travel rewards, charity donations, and domestic plane tickets, among other things. But point values may vary for those redemption methods.
Although each KeyBank point isn't worth all that much on its own, cardholders get a better deal than you might think, considering how many points you can earn with KeyBank's rewards cards.
With the KeyBank Key2More Rewards Credit Card, you can earn 5 points per $1. The KeyBank Business Rewards Credit Card is even more impressive. It will give you 10 points / $1 spent on gas, restaurants, travel, and telecom. And it gives 5 points / $1 spent on all other eligible purchases.
Just remember that KeyBank points expire 4 years after you earn them. So, make sure to redeem on a regular basis. You can sign in to your online banking account at key.com to redeem.
More specifically, your KeyBank Business Rewards Credit Card is accepted by 10.7 million merchant locations in the U.S. and more than 210 countries worldwide.
Having said that, it is also worth noting that the KeyBank Business Rewards Credit Card charges 3%foreign transaction fees when you are using your card abroad or making purchases from foreign-based merchants.
The Latitude card is a regular credit card, from a regular bank, so you can use it for any purchases you like as long as the merchant takes credit cards. This one is in the Mastercard network, so you've got some serious benefits with it too, like Price Protection and Extended Warranty.
We work hard to show you up-to-date product terms, however, this information does not originate from us and thus, we do not guarantee its accuracy. Actual terms may vary. Before submitting an application, always verify all terms and conditions with the offering institution. Please let us know if you notice any differences.
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Editorial and user-generated content on this page is not provided, commissioned, reviewed, approved or otherwise endorsed by any issuer.
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