
I have only been a customer with key bank since 1/21 for unfortunate reason and they are the worst bank I have ever used. My pension and retirement did not get to the bank as soon as it should have and I realize that was my fault but over the course of the first 30 days, I had close to $800 in overdraft they gave me back about $300 of that back. One of the reasons for this is because they put a hold on some of my check deposits and so when the bill was processed thru my account no money and was charged an overdraft fee. I called and talked to a representative and was told there was nothing I could. Then we deposited a $5200 dollar check the bank teller told my husband that we were over-drawn by $21 and they put a hold on the check I realize that this is policy but I think the check covered that over and they would not even give my husband $100. Well I called and talked to someone about that and was told there was no overdraw. Also I have never had a bank that has charges pending for 3 days. That is very stupid are the bank protocols that stupid. There should be someone that would listen to our complaints and do something. This is wrong T.A.G. Worst bank ever