KeyBank

The people that I have spoken to are very helpful and extremely informative. I would like to thank Jessica and Tasha don't know their last names but they were very helpful when I needed to get a duplicate copy of my car title and the many other customer service reps that I have spoken to when making my car payment.
Thank you
Sharon Harris-Hunt

Don't not open a account with this bank!!! Won some money with the Hoosier lottery, they only deal with KeyBank, or you have to carry lots of money in your pocket the violence going on in Indy will make you think about that, but I did the honest thing and open a account with KeyBank... She finesse me to open two accounts (saving and checking) long story short I made lots of transfer from savings to checking and they charged me everytime and now they sent me to collection for 330 dollars... Smh KeyBank and mercentile adjustment should close for business practices...sad

I have enjoyed my mortgage with keybank and will not be changing it they are fabulous to work with and have been working with them for about 10 years

Happy to do business with you I have a car loan never an issue look forward to having more loans in the future good job KeyBank Shine and very happy customer

Keybank is the worst! I have tried to update my address a dozen times ONLINE and IN-PERSON to NO AVAIL. Somehow they got the mailing address to the slumlord I'm renting from, and mail always gets lost there. I NEVER gave them permission to send mail to that address. I would not advise using Key to anyone!

Transferred recently to this back, thinking of all the things they offered sounded great. NOT. Warning! This bank is a scam, my account was overdraft once, but they didn't send any notification stating it was overdraft, so I move money from my savings to checking to cover any negative balance, then they proceed to charge me $240 in overdraft fee! When I made sure I paid the negative balance and even had extra money just in case. Do not open an account with this bank, they will take your money and leave you hanging dry! and no, they will not reimburse you the money, they will tell you they cant help you with anything.

A MUST READ REVIEW!!!

My brother in-law past away in December 2020 and had checking accounts at the KeyBank in Martinsville, IN. My husband is the Administrator of his estate and KeyBank even fought him all the way. After thorough research of his accounts we found numerous occurrences of fraudulent activity. When KeyBank was notified all we got was the run around. The regional manager wouldn't even talk to us and the manager of the branch was the one that let the fraud occur. Eventually, all the branches were informed not to speak to my husband and especially myself. I tried everything to get them to communicate with me. We even filed complaints with the OCC which was a joke as well. We even sent a letter to the CEO which we found out went nowhere. The complaint finally reached the Executive team in January 2021 which is suppose to be the highest level at KeyBank. By looking at the fraudulent checks that were written on his accounts and even the signature card adding a signer, it was obvious that the signatures were forged. But all my persistence and claims have all been denied with KeyBank stating they followed procedures and since my brother in-law did not file a forgery claim (which he did try but the branch manager would not assist him) the forgeries are denied. As an Administrator for someone you are there to protect the deceased estate which is what my husband tried to do and KeyBank refused to let him. DO NOT BANK AT THIS INSTITUTION!! They cannot be trusted with your money.

Spent hours with Key to move forward with a loan. Ultimately uncovered that the loan officer they’ve hired manipulate you for their gain. They deceived me into adding my wife without explaining to me the financial risk she would incur as a student. AVOID at all cost

I had my checking acct closed and recieved no notice. When my tax return direct deposit was sent to the bank they didnt contact me. They didnt decide to deposit it to my savings that was opened st same time. They sent it back so that i would hasve to wait another month to 2 months ti wait for a check.

Key bank will charge you a 39.99 dollar fee for a .05 overdraft then proceed to mail you at least 15 letters to tell even once you bring the account current a day later from the overdraft. Please just afford me the stamp/paper money you spend to send these letters as courtesy overdraft when you see I have a regular direct deposit