KeyBank is one of the 25 largest banks in the U.S., based on total assets. KeyBank offers credit cards, personal loans, checking accounts, savings accounts, home loans, auto loans and more. You can learn more about KeyBank below.
3/5 rating among users on WalletHub
A+ BBB rating
Offers credit cards, loans and bank accounts for consumers and small businesses
Has branches and ATMs in 15 states: Alaska, Colorado, Connecticut, Idaho, Indiana, Maine, Massachusetts, Michigan, New York, Ohio, Oregon, Pennsylvania, Utah, Vermont, and Washington
KeyBank is based in Cleveland, was founded in 1994 and has roots dating back to 1825. To reach KeyBank customer service, call 800-539-2968.
KeyBank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 02/01/2023.
3.0
949 reviews
from WalletHub and across the web
949 reviews from WalletHub and across the web
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KeyBank
michaelburns57 @michaelburns57
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1 Star Rating
If you value your money, stay away. Spurious fees, ridiculous lack of care about customer or relationship. I’ve spent huge time getting late fees reversed that were charged for on time payments. Seriously: stay away.
Çalled to dispute a charge on my debit card and asked the woman who spoke in very poor English that I did NOT want my card to be turned off asked her 3 times and she assured me that it wasn't so after all that my wife goes to the store to pick up some things for our Christmas dinner and guess what my card was turned off. I called the bank back to ask them why my card was turned off and would they please turn it back on well that didn't happen so now I can't even get the things we need to have a decent family Christmas dinner because of the lack of understanding and compassion during the holidays I will be closing our account with key bank they have the worst customer service I have ever had the displeasure of working with , you can hardly understand any of the people on the phone do to then being in the Philippines This bank is a joke and I DO NOT RECOMMEND that anyone open any type of account with them
The website advertises 24 hour approvals on loans implying money in account next day, I applied for a small loan and was approved but needed additional information before the loan could be processed. After submitting the paperwork the following day I received another phone call requesting additional information and paperwork. This continued for a total of 4 calls and them requesting additional paperwork each time. 10 days later I finally sign the papers and them money takes an additional 24 hours to process into my account. Had I know it was going to take this long, I would have taken a different path and chose a different lender. I am truly disappointed!
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Product: KeyBank Personal Loans
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KeyBank
floresdana611 @floresdana611
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1 Star Rating
This bank will not cash payroll checks over $1000. endless you open a bank account. Which not only make it bad for businesses that pay for outside labor. Survival is tough as it is, as b well as work.. I referred outside laborers to businesses that use keybank. And now I can't find good outside help because they have a hard time when it comes to cashing their checks . THIS BANK FORCES PEOPLE TO BECOME A MEMBER!!!
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Product: KeyBank Business Services
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KeyBank
Christina Strock @123christinakay
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1 Star Rating
KeyBank is a joke 1 star is even to much to rate them they disputed a transaction from Xfinity for 1000$ than a month later decided to take it back because "they needed more information" which no one tried contacting me or told me this when I filed the dispute.... There telling me it can take a month just to get my funds back.... So now my daughter is going hungry at night the only meal she gets is at school we're about to get evicted because KeyBank took all my money so now my bank is negative 700$ and now my daughter doesn't even get a Christmas! I'm blown away KeyBank would do this to there customers it shows how they don't care about them!
Had money taken fraudulenti ycalled KBANK. We were on a 5 minute timer, so u hjave 5 minutes to talk with a person. And that it. U got problems with security. It's my Unemployment card. Fred Miga. UR CUSTOMER SERVICE PEOPLE ARE.AWFUL. MAYBE TRAIN THEM.
They forced me to set up an auto pay on my loan. So I set up an automatic payment from my usual bank. They went into the account to do an auto payment and say there were no funds available (there was more than two payments worth of funds in the account), so they then turned it off and didn't tell me (they say they mailed a letter but I never received it) never called me to say my payment was late or sent any email telling me it wasn't paid. Then put a derogatory mark on my credit report and they will not remove it. Just to make it more irritating they have been charging me $15 a month on my savings account due to lack of activity! As soon as my prepay off penalty time frame is over I am moving my loan to another institution as fast as possible. THIS BANK IS WHAT GIVES BANKS A BAD NAME!!!
I’ve had four KeyBank debit cards issued because someone at the organization is accessing my account and transferring out all my funds. I have taken every precaution suggested to me. No one saw the last card except me, yet as soon as the card was activated funds were transferred out of my debit account before I could make one purchase. KeyBank needs to implement any kind of security. It is harder for me to lodge a fraud complaint than it is to steal the money out of my account.
Inadequate systems. We have been assessed arbitrary late fees due to inadequate systems in the auto-pay mortgage process. Communications are not to industry standard (e-com vs. mail). Does not protect consumer data with 3rd parties. We had data breach with sensitive information shared. No offer of 3rd party fraud monitoring. Avoid this bank. We use many other institutions that are for more consumer oriented. Look elsewhere. We will not use this bank for any other reason than our mortgage (we would pay to move it if the rates were equitable)
Mario Silva so you can verify this review. Called at least 5 times and asked me rhe same questions and no one can fix my debit card being declined. Switching to another bank and you can listen to my calls because theg are recorded. Ao embarrasing I almost had to sleep in my car because of them. I cant even order food because they can't fix my card. Goimg to sleep hungry now. Thanks Key Bank.
Every 5 KeyBank rewards points are worth 1 cent (500 points = $1) when redeemed for cash back. KeyBank rewards points can also be redeemed for merchandise, gift cards, travel rewards, charity donations, and domestic plane tickets, among other things. But point values may vary for those redemption methods.
Although each KeyBank point isn't worth all that much on its own, cardholders get a better deal than you might think, considering how many points you can earn with KeyBank's rewards cards.
With the KeyBank Key2More Rewards Credit Card, you can earn 5 points per $1. The KeyBank Business Rewards Credit Card is even more impressive. It will give you 10 points / $1 spent on gas, restaurants, travel, and telecom. And it gives 5 points / $1 spent on all other eligible purchases.
Just remember that KeyBank points expire 4 years after you earn them. So, make sure to redeem on a regular basis. You can sign in to your online banking account at key.com to redeem.
Yes, you can. You just need to be enrolled in online banking, and to download KeyBank's Mobile Banking smartphone app. You can learn more about how to do this at: https://www.key.com/personal/mobile-banking/mobile-deposit.jsp.
As required by the military, military members' paychecks are directly deposited into the account they opened under their own name. Also, this sum must be directly deposited, not through payments with cash or check. What your spouse can do is to set up a monthly automatic transfer of a certain amount of his paycheck to an account held by you.
