KeyBank

Inadequate systems. We have been assessed arbitrary late fees due to inadequate systems in the auto-pay mortgage process. Communications are not to industry standard (e-com vs. mail). Does not protect consumer data with 3rd parties. We had data breach with sensitive information shared. No offer of 3rd party fraud monitoring. Avoid this bank. We use many other institutions that are for more consumer oriented. Look elsewhere. We will not use this bank for any other reason than our mortgage (we would pay to move it if the rates were equitable)

Mario Silva so you can verify this review. Called at least 5 times and asked me rhe same questions and no one can fix my debit card being declined. Switching to another bank and you can listen to my calls because theg are recorded. Ao embarrasing I almost had to sleep in my car because of them. I cant even order food because they can't fix my card. Goimg to sleep hungry now. Thanks Key Bank.

paid in full with purchase of new vehicle financed by us bank.
key bank was a great bank to do business with, asked them to pay off all three of my vehicles, could not.

If I can it’s a NEGATIVE STAR & I never write reviews but this company is TRASH! POOR customer service and tbh there is ZERO benefit to being a member. I have the best customer service rating in my region so I promise you this is no lie. I had them for about 10yrs & have deposited between $5,000-$10,000 at a time on numerous occasions. And was & still not offered anything. No points when I use my debit card. I received an overdraft fee for an auto payment being short .11$ that’s eleven pennies. I had over hundreds in my savings account at the time. No call or email to say hey xyz. Nope I had to pay the 38.50 plus 28.50 for it being like that for 5 days they would not waive the fees. but tbh I had no idea I thought everything was ok. I only use it to pay bills. But after gaining more financial knowledge I am realizing there is no benefit like not one to giving my business to a company that is not benefiting me in anyway. I have credit cards I use & make as much as $75 from points or cash back per month which I just put back into the account towards payments. KeyBank has the roll over saving program where it’s your own money being “saved for you” they round up the payment to the whole number -your money & just put it in your savings out for you. Lol ? I guess if that’s a benefit I save my own change in my house. Just TRASH.. lol

I've had this card a short time but hope to do business in the future i 've had this bank for a fue years im thankfull an hope tell all

Absolutely Horrible customer service. Not to mention they are not even giving me a way to pay my credit card bill online. I never know when or how to pay!!

They are good to me because they're helping me build my credit showing me how to be responsible they gave me the lowest percentage interest of all the things I checked out

this company has been a disaster from applying and doing assessments to now. the webpage is broken and wont allow me to select mail statements as it automatically reverts back to online. i complained and was told months ago it would be fixed. Still is a problem. I contact them on the webpage with zero response. I've complained all the way to the executive team but only after filing a complaint on cfpb. They do nothing. I then filed a complaint against an executive team member for lying and doing nothing... and nothing was done. I have dozens of unanswered questions and issues. My escrow payment says it was paid on 6/13, the town doesn't have it, and it was due 6/1. I contacted them several times to make sure it would be paid on time with no response. Run away. They falsely advertise customer service. There is none.

BEWARE- I received 6 $100.00 Gift cards from key back. I was holding on to them to use for a construction project. The cards don't expire for another year but in the super fine print it reads that if they were not used during a specific period of the card life they would be considered abandoned and they would take the money back!
They offer you the gift card but install a loophole to steel the money back. The physical cards still shows it to be good but they stole the money out of it!