KeyBank

I have never had a bank tell me when I have a problem they don't know what's going on with my account. That's pretty scary considering they're handling my money. Would not recommend this bank.

Two stars because they gave me a good rate on my first car loan. Minus one star because after that, they became a complete nightmare to work with. Late fees are not added to an account until two weeks after the due date. So if you pay a day late with enough to cover the late fee, it does not cover the late fee. It all goes to principal, and the late fee is added to the next month. Then you pay your regular payment the next month but surprise! There is a late fee on that statement that was not covered by your previous month's payment. And because that late fee does not get covered by the prior over-payment or this month's payment, another late fee gets added on that month. This process will stack up for months at a time, and when they call you to put your account right, they lie to you about the amount so you pay a the wrong amount and still have a balance due. This shady and unethical system caused me to pay hundreds of dollars of late fees. Then when I called in, I was told somebody would look into it and get back to me. When I called in to follow-up a week later, I was told that my ticket HAD BEEN CLOSED THE DAY OF MY CALL, that nobody had looked into it and nothing had been done. When I called in several days later, I was told that everything is correct and there is nothing they can do about it. I was never given a choice about how to apply my payments, and I was never informed that the late fee system worked in such a backwards, predatory way. I'm glad to have paid off my loan and I'm glad that I'll never have to do business with Keybank again.

Mobile banking often locks user out. Also has extensive security questions that can often change like "where is your closest relative currently living"

KayBank's call center service wait time is shameful. I'm on hold over an hour for the second time in 2 mos to get a $200 pending charge from 2/10/21 on my Key2Benefits card released. Rep I spoke with on 3/2/21 assured me the funds would be released in 24-48 hours. Hire more people. UPDATE: I finally got a rep (very nice and polite) then a Sup. Turns out the pend is for 45 DAYS. I guess my rep on 3/2/21 didn't know that. So they get 2 stars now, as both reps and the Sup were courteous; I just was given wrong information on 3/2/21. I will also never stay at a hotel (Country Inn and Suites) that puts a security deposit on my card (I'm old, lol, not a hotel-wrecking rock star.)

I’ve been on hold for over an hour just to get a hold of a representative! It’s like they don’t want to work or answer the que on line....

Great card for its simplicity and ease of use. I just wish I could use checks with it. I picked this card because I like the way it keeps tabs on your cash for you. Overall It is great. I might change up to an acct. with checks next time though.

The key bank credit card is wonderful works great on all purchases love that u can use it anywhere visa cards are accepted helping to build my credit is working in my favor:)))

I have had nothing but problems with key bank. Unless you wish for cash apps and other apps taking your money and then claim that you were the one that made the transaction go right ahead.

Key Bank is on the fast track to become extinct. Customer service was their greatest asset; but that is in. sharp decline - especially the online customer service. The greedy bank directors do not realize that they soon will be unable to compete with all the online alternatives. Their miscellaneous charges are way too high and their customers are unhappy. Bye bye Key.