KeyBank is one of the nation’s largest, bank-based financial services companies, making it easy for you to bank where you live. KeyBank's roots trace back 190 years to Albany, NY, and today it is based in Cleveland, OH. They are committed to helping clients and communities thrive. To them, that means doing business fairly... show more
KeyBank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 11/30/2021.
3.0
891 reviews
from WalletHub and across the web
891 reviews from WalletHub and across the web
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KeyBank
Kirsten Webb @kwebb4147
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1 Star Rating
I had a terrible experience with KeyBank! They have ruined their reputation with my family and many folks I know around the greater Cincinnati area. So many unknown and unnecessary fees.
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Product: KeyBank Business Services
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KeyBank
Reed Buckley @Dakota97305
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2 Star Rating
Key Bank Sucks! Their fraud dept is a damn joke. Dictating to me where I can spend my own money at? Really? I'll be bailing from this joke of a financial institution. Future potential customers beware. You've been warned.
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Product: KeyBank Checking
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KeyBank
foreverandalwaysflowers @foreverandalwaysflowers
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1 Star Rating
Key Bank should be criminally charged for what this institution has been doing to this 83 disabled vet with onset dementia. He lost his bank card and we have been trying for 13 days in a row to get a new card ordered so he could have mmoney. Without any way to get to his branch 4 hrs away. The manager at oak grove updated his phone number DOES NOTHING ELSE TO HELP.. told us to use mobile banking. We can't use mobile banking because the phone number was just updated. Doesn't matter keybank fails to tell you your number has to be listed to you so if your name doesn't come up won't matter. on to the security questions which he being 83 years can't hear can't remember. So he fails the questions day after day. I pulled up his credit to try and assist then they failed him for me coaching him.. they see we have been calling in day after day. Jean from mobile banking probably the rudest lady to date.. She just flat out said call us back when you have your information.. I explained the situation each time they don't care its horrific.. should be criminal. They hang up tell us they are sorry call back tomorrow. we have even had two call backs with supervisors did they ever call OF COURSE NOT. I wonder how they would feel if it was their mom or dad without any money for food or any other personal item and be told day after day FOR 12 DAYS im sorry I don't know what to tell you come to the branch. I DONT HAVE A WAY TO GET HIM TO A BRANCH 4 HOURS AWAY I HAVE TOLD YOU DAY AFTER DAY. I do NOT no why he set up an account so far away but I'm caring for him now you can clearly see this account has been accessed every single day my calls alone one would think someone would help us go the extra mile. I would never in a millions years recommend this bank to anybody pull your money now while you have the chance. I could not pass the security questions they are asking him. They exspect him to remember passed phone number and car make model and color. Then siblings addresses are you kidding me. Why don't you try asking questions like your birthdate. mothers maiden name colleges you have attended. This is out of control and it makes me sick. I plan on filing a dispute but something More needs to be done with the way they do NOT take into consideration a disability. Let alone the fact he is 83 years old.
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Product: KeyBank Checking
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KeyBank
Felicia @feliciaw_26
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5 Star Rating
Verified Customer
I been with key bank for a while and I love their service’s I feel they help you when you need it and I like the fact that they reach out to you when ever they think they need to I feel confident with them that my future will be better!
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Product: KeyBank Credit Cards
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KeyBank
tankweti14 @tankweti14
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1 Star Rating
They solicited me with a pre-approved app. So I submitted the app and was declined. My credit score that was on the Equifax C.R. they pulled is 789. I have been on the credit bureaus for over 30 years. Not a single lateness. I have 1 card with a $4500 balance. I have other cards with high credit lines that either have no balance or I have closed. When I asked why I was told I had to submit proof of income and the sources of my income. I was appalled. They solicited me and they were treating me as if I was on my hands and knees begging for a mortgage. I closed both my checking and savings accounts with them and walked out the door. I won't be going back. I have a checking account with Chase right across the street and Key is just a rinky dink local bank. I don't need them. And I don't like being insulted. It is obvious they are trying to bulk up their customer base. This whole episode leaves me wondering if they are in some kind of financial difficulty. Perhaps they have bought out other banks and are trying to bulk up their bottom line and believe if they have strong credit criteria that they will protect themselves from losses? I don't know. I worked in the credit industry previously and was an authorizer back in the day at a time when credit decisions were made by humans and not machines. There is something very definitely fishy about this whole situation.
Key bank is a scammer they r the only bank i know that hold illinois dept unemployment funds until around 4 am they never release funds at 12 01. Because they rather hold the funds so they can draw interest on the funds..also inorder to sign up for online baking they ask for your pin number..which they shouldn't..cause by law u not suppose to give your pin number to anyone..i ask supervisor a question why do key bank as social security b. available at 12.01. They r getting rich off ides but saying its ides fault ..which ides send them a. Ach and its up to them to process it...they not going to get away with it because i going to expose them
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KeyBank
hazelmharrison @hazelmharrison
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1 Star Rating
Dishonest. Unethical. Manipulative. Their only goal is to generate overdraft fees. I had to go through the Oregon Attorney General to get satisfaction. I encourage anyone else subjected to their unethical practices to do the same. They routinely break the law and every code of ethics. DO NOT bank with these predators.
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Product: KeyBank Checking
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KeyBank
petalouda_lc @petalouda_lc
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1 Star Rating
Keybank is a horrible bank they are treating me like a criminal. All I want is a checking account and they won't let me have one. Don't sign up with Keybank. I wouldn't recommend Keybank to my worst enemies. I tried to open my checking account August 27th Friday before Labor Day and to this day I don't have an account. I am not a criminal. They say it is on hold for security reasons the heck with security it doesn't take a month
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Product: KeyBank Checking
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KeyBank
Manuel A @attyarroyo
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1 Star Rating
KeyBank's Customer Support is HORRIBLE! Do not obtain a mortgage with them! They raised my mortgage payment without notice to cover an increase in taxes. So my regular payment was short. I contacted them to inquire why and they explained, but could not explain why they didn't advise of the increase in advance so I could plan accordingly. Then I paid the difference. They failed to "apply the payment" so my payment was sitting in their account as a credit for a month. That made my payment late and they reported it to the credit bureaus. When I contact to point out that I paid the shortfall, they indicated that payment was not applied. So apparently, if you get a mortgage with KeyBank, you need to pay them and then tell them what to do with the payment after they receive it. In addition, despite their failure to properly apply my payment, they refused to send a notice to the credit reporting bureaus that they made a mistake, failed to apply the payment, and that led to their erroneous reporting of a late payment. My credit is affected and KeyBank could care less. I will NEVER bank with them again and neither should you.
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Product: KeyBank Mortgages
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KeyBank
eric_adkins3 @eric_adkins3
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5 Star Rating
I have been a KeyBank customer since April 20th and I've been very pleased when it comes to banking with them. Customer service has been absolutely extraordinary, the mobile app is fantastically designed, and I love how it's a midsized bank, it's a perfect bank for anyone who is in chexsystems, or ews and need a second chance at banking, they'll help you like they did me. This bank gave me a second chance at banking and a better look at my financial life that I did not have before. My first account was a checking and I was not eligible for a savings during the first 3 months, but since I gained that banking relationship with them a couple days ago I was given the opportunity to have a savings account opened for me, which I am very thankful and grateful for as well, because I know that I've gained a trustworthy, and positive banking relationship with them. I love KeyBank and will continue to bank with them, and grow my financial life with them as well. They helped me more than they will ever possibly know. They're the only bank in my area that gave me a second chance because of my financial past and for that I am forever thankful for KeyBank. I love them and they're absolutely phenomenal.
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Product: KeyBank Business Services
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+1028 users submitted a rating without writing a full review
Every 5 KeyBank rewards points are worth 1 cent (500 points = $1) when redeemed for cash back. KeyBank rewards points can also be redeemed for merchandise, gift cards, travel rewards, charity donations, and domestic plane tickets, among other things. But point values may vary for those redemption methods.
Although each KeyBank point isn't worth all that much on its own, cardholders get a better deal than you might think, considering how many points you can earn with KeyBank's rewards cards.
With the KeyBank Key2More Rewards Credit Card, you can earn 5 points per $1. The KeyBank Business Rewards Credit Card is even more impressive. It will give you 10 points / $1 spent on gas, restaurants, travel, and telecom. And it gives 5 points / $1 spent on all other eligible purchases.
Just remember that KeyBank points expire 4 years after you earn them. So, make sure to redeem on a regular basis. You can sign in to your online banking account at key.com to redeem.
